客户体验负责人
Lead Cx Specialist
职位描述
在DPR，职位和职责不仅仅是描述一个职位名称——它们是对共同打造优秀成果的承诺。以下职位描述定义了核心职责和职位范围，是起点。每位员工都被期望从自身出发领导工作，对结果负责，并始终以团队、客户、项目和组织的最佳利益为重。
作为一家以使命驱动的组织，我们致力于成为最受尊敬的企业，在此过程中，我们依赖信任、共享领导力、开放沟通、有纪律的行动以及对个人的深刻尊重来推动卓越表现。成功不仅在于我们构建了什么，更在于我们如何构建：以诚信、乐趣、独特性和不断前进的心态。
职位概要：
负责业务单元内复杂项目的调试活动，确保所有机械、电气和给排水（MEP）系统及集成建筑系统的验证、确认和性能达标。作为调试计划、执行和文档编制的技术资源，指导项目团队完成调试的所有阶段，确认系统符合设计意图和运营要求。与项目负责人、工程师和分包商合作，推动系统移交和项目交付的一致性、效率和质量。
主要职责：
领导复杂项目的调试计划和执行，确保所有机械、电气和给排水（MEP）及建筑系统按照项目和公司标准进行验证和确认。
制定并维护调试计划，明确测试要求、检查、启动程序、文档和集成系统测试。
协调跨职能的调试会议，推动系统级测试，并跟踪进度和问题直至完成和移交。
审查和验证测试文档、系统性能数据和供应商报告，确保质量和符合设计及运营标准。
与项目经理、MEP协调员、客户和分包商合作，识别、沟通并解决调试相关问题。
指导调试专员和项目团队，提供技术指导并分享最佳实践，以提升业务单元的调试绩效。
建议并实施流程改进，利用技术和数据优化调试流程
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Job Description
At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.
As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.
Job Summary:
Leads commissioning activities for complex projects within a business unit, ensuring the verification, validation, and performance of all Mechanical, Electrical, and Plumbing (MEP) systems and integrated building systems. Serves as a technical resource for commissioning planning, execution, and documentation, guiding project teams through all phases of commissioning to confirm systems meet design intent and operational requirements. Partners with project leadership, engineers, and trade partners to drive consistency, efficiency, and quality in system turnover and project delivery.
Key Responsibilities:
Leads commissioning planning and execution for complex projects, ensuring all mechanical, electrical and plumbing (MEP) and building systems are verified and validated in accordance with project and company standards.
Develops and maintains commissioning plans that define testing requirements, inspections, start-up procedures, documentation and integrated system testing.
Coordinates cross-functional commissioning meetings, facilitates system-level testing and tracks progress and issues through completion and turnover.
Reviews and validates test documentation, system performance data and vendor reports to ensure quality and compliance with design and operational criteria.
Collaborates with project managers, MEP coordinators, clients and trade contractors to identify, communicate and resolve commissioning-related issues.
Mentors commissioning specialists and project teams, providing technical guidance and sharing best practices to enhance business unit-level commissioning performance.
Recommends and implements process improvements, leverages technology and data to optimize commissioning efficiency and accuracy and supports talent acquisition efforts by participating in interviews and evaluating commissioning experience and role alignment.
Education Qualifications:
Bachelor’s degree in mechanical engineering, electrical engineering, construction management, or a related field, or equivalent experience required.
Work Experience:
6–8 years of experience in commissioning, MEP coordination, building systems operations, or a related field required.
Experience leading commissioning efforts on complex or mission-critical projects preferred.
Certifications and Licenses:
None required.
Certified Commissioning Professional (CCP), Accredited Commissioning Process Authority (CxA), or LEED Accredited Professional preferred.
DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
Explore our open opportunities at .
Originally posted on Himalayas