客户支持执行官（会西班牙语）
Customer Support Executive (Spanish Speaking)
CXM Group 于 2015 年成立，最初主要作为机构流动性提供商。CXM 是一家高度监管且快速发展的全球金融科技集团，拥有包括 FCA 和毛里求斯在内的多项监管许可，在伦敦、纽约、迪拜和东南亚设有 20 多个办事处，拥有 250 多人的跨国团队。
汇报对象：直接向客户支持主管汇报
工作地点：拉美地区（远程）
你的职责
有效管理公司聊天、电子邮件和电话
- 识别并评估客户的需求以实现满意度
- 通过电话、聊天、电子邮件和门户接收并处理新客户和客户的咨询 - 在规定的时间范围内为客户提供支持
- 更新 CRM 并记录所有沟通和采取的行动
- 与其他部门互动，解决需要进一步调查的客户问题，并发送任务
- 跟进客户并安排回拨电话，以确保最佳结果和客户满意度
要求
- 能够独立工作并在团队中协作
- 遵循标准流程和程序。要求
- 具有客户服务经验
- 有外汇和金融市场经验者优先
- 英语和葡萄牙语口语和书面表达能力优秀
- 熟练使用 Microsoft Office Word、Excel、Outlook
- 强大的电话沟通技巧和积极倾听能力
- 能够在压力下工作并按时完成任务
福利
奖金和佣金
奖金和佣金高度依赖销售业绩，并根据经验和工作范围而定。
销售代表的激励和薪酬方案将在面试期间分享。
申请该职位
最初发布于 Himalayas
查看英文原文
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Requirements
-Work independently and in teams
- Follow standard processes and procedures. Requirements
-Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English and Portugese languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
Benefits
Bonuses and commissions
Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
Account Executives motivation and compensation scheme will be shared during interview.
Apply for this job
Originally posted on Himalayas