助理副总裁 客户服务
Assistant Vice President Client Services
加入Sedgwick，你将参与真正有意义的事业。我们的33,000名同事每天为全球面临意外情况的人们提供帮助。我们邀请你与我们一同成长，体验我们的关怀文化，享受工作与生活的平衡。在这里，你所能实现的没有界限。
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被认证为“最佳工作场所®”
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客户服务助理副总裁
主要职责：负责所辖区域内客户服务相关的行政、管理和客户关系工作。
核心职责和任务
- 确保在所辖区域内遵守公司指南的合同合规性。
- 处理所辖区域内的财务事务，包括应收账款、发票和定价支持。
- 负责客户知识，包括客户的潜在风险状态及与公司的关系。
- 及时处理续约流程；在所辖区域内协商新合同。
- 负责所辖区域内的业务计划和预算。
- 规划人员需求，包括继任计划、人才储备和新业务。
- 支持客户关系；建立高管关系；支持内部关系。
- 支持业务发展。
其他职责和任务
- 完成上级指派的其他任务。
- 支持组织的质量项目。
- 按需出差。
管理职责
- 在所有领域执行公司人事政策，遵循公司的招聘标准和培训建议。
- 进行面试、招聘并制定员工绩效发展计划；进行员工绩效评估。
- 提供支持、指导、领导力和激励，以促进最大化的绩效。
资格要求
教育与资质
拥有认可大学或学院颁发的学士学位，主修风险管理、工商管理或金融者优先。拥有更高学位和/或专业资格（CPCU、AIC、ARM）优先。
经验
需要10年相关工作经验或教育与经验的等效组合，其中包含3年在全国客户账户方面的客户经理经验以及5年的理赔/监督经验。
技能与知识
- 对工伤赔偿有深入理解
查看英文原文
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Assistant Vice President Client ServicesPRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Ensures contract compliance with company guidelines within an assigned area.
- Handles financials including accounts receivable, invoicing and pricing support within an assigned area.
- Responsible for client knowledge including threatened status and relationship with the company.
- Handles renewal process timely; negotiates new contracts within an assigned area.
- Responsible for business planning and budgeting within an assigned area.
- Plans for staffing needs including succession, bench-strength, and new business within an assigned area.
- Supports client relationships; builds executive relationships; supports internal relationships.
- Supports business development.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as required.
SUPERVISORY RESPONSIBILITIES
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
- Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
- Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.
Experience
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.
Skills & Knowledge
- In-depth understanding of workers compensation, liability and disability
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $130,000.00 - $155,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Originally posted on Himalayas