成功工程师
Success Engineer
Metabase 是人们从数据中获得洞察的最简单方式，从小型初创公司快速启动到拥有数万名用户的大型企业。这就是为什么人们喜欢我们。
我们将消费者产品般优雅和简洁的数据工具带入企业商业智能的复杂世界。我们为公司应该如何衡量、分析和共享数据提供了一个有明确观点的开源起点，已被数以万计的公司使用。
Metabase 正在寻找一位以客户为中心、技术能力很强的成功工程师加入我们不断壮大的全球团队。我们希望找到一位热爱数据、乐于助人，并热衷于在创业公司工作，帮助客户充分发挥 Metabase 潜力的人。
我们的客户是软件工程师、数据工程师和数据分析师，他们希望从与自己一样的专家那里获得帮助和建议。
你将负责
- 与用户交流，了解他们的目标和挑战
- 帮助客户设计和优化他们的 Metabase 实施
- 指导客户如何从各种数据源获取数据，将其转换为有用的形式，并将他们的疑问转化为可执行的实际查询
- 解决复杂问题并排查客户遇到的问题
- 与我们的技术文案人员合作，为客户创建教育材料
- 成为客户的声音，向我们的产品和工程团队传达客户需求，协助推动产品开发
关于你
- 喜欢帮助他人并解决他们的问题
- 具备扎实的技术背景，有 3 年以上编写生产代码、系统管理和/或数据库管理的经验
- 强大的数据库和 SQL 技能
- 在以下至少两个领域具备扎实的技术专长，包括能够调查和诊断复杂的技术问题：
- 设计、开发和排查 Web 应用程序
- 管理和排查基础设施（Docker、AWS、GCP 或类似）
- 管理、排查和优化数据库
加分项
- 有 Metabase 或其他 BI 工具的经验
- 有参与开源产品的经验
- 精通多种语言（由于我们的用户遍布全球，这会很有帮助）
为什么加入我们？
- 我们是一个完全远程、异步工作的团队。在你最有效率的地方和时间工作——我们信任你完成工作。会议很少、高效，你的时间受到尊重。
- 每周都有新的复杂挑战
查看英文原文
Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.
We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.
Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.
Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.
What you’ll do
- Talk to our users to understand their goals and challenges
- Help customers design and optimize their Metabase implementation
- Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.
- Solve complex problems and troubleshoot customer issues
- Collaborate with our technical communicators to create educational materials for our customers
- Serve as the voice of the customer to our product and engineering teams and help drive product development
About you
- Enjoy helping people and solving their problems
- Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
- Strong database and SQL skills
Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:
- Designing, developing, and troubleshooting web applications
- Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)
- Managing, troubleshooting, and optimizing databases
Nice to have
- Experience with Metabase or other BI tools
- Experience working for an open source product
- Fluency in multiple languages (this is helpful as our users are worldwide)
Why join us?
- We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.
- Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.
- You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.
Closing
Here’s some quotes from real customers about working with Success Engineering:
“The Metabase Success Engineering team is amazing! Outlier in the industry, IMO”
“Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”
“Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”
“LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”
“It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.”
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
Originally posted on Himalayas