虚拟法律受理专员（呼叫中心）
Virtual Legal Intake Specialist (Call Center)
这是一个远程职位。
你是否是那种技术娴熟、反应迅速、热爱帮助他人，能通过电话轻松与任何人交流的人？你是否能在快节奏的环境中茁壮成长，享受即兴解决问题，并在让别人的一天变得美好时感到兴奋？如果是这样，你可能正是我们需要的人。我们正在招聘一名兼职法律接待专员，加入我们的虚拟呼叫中心团队！没有法律经验？完全没问题——我们会教你一切需要知道的内容。只要你具备自信、机智和求知欲，我们负责提供法律培训。你只需要喜欢在家工作，注意细节，为每通电话带来积极的氛围。
我们是一家面向美国和加拿大的律师事务所的精品虚拟接待服务公司。我们的客户依赖我们成为他们的第一印象和声音。律师事务所投入大量资金聘请Back Office Betties，以确保他们的来电者获得世界级的客户服务体验，这意味着我们必须不断做到最好。说到底，法律接待专员是我们公司最重要的角色！我们的法律接待专员通过详细的电话处理指导、安排预约、回答常见问题、记录留言和转接电话，超越预期地提供卓越的客户服务。
日常工作内容
- 在快节奏、完全远程的环境下，每8小时班次接听80-120通电话
- 支持60多家不同的律师事务所，满足其不同的需求和期望
- 安排预约、转接电话、记录留言和回答常见问题
- 快速适应——每通电话都是独特的
- 通过内部聊天实时与团队沟通
核心价值观
- 做一个善良的人：即使在困难时也要做正确的事。以诚信行事，专注于正确的事情。
- 做一个领导者：承担责任，自己解决问题并取得成果。
- 做一个目标追寻者：志存高远，保持好奇心，每天全力以赴。
要求
我们寻找的人
- 必须居住在亚利桑那州（AZ）、内华达州（NV）、宾夕法尼亚州（PA）或德克萨斯州（TX）
- 完成我们的Aptive Index调查：。这是被考虑录用的必要条件。
- 每分钟至少打字45个字
- 每周至少有25小时的可用时间，周一至周五；同时也有全职岗位可供选择。你必须在太平洋标准时间（PST）早上5点至下午5点之间有空（每天可选5小时或8小时班次）
- 培训时间为2周，每周一至周五早上6点至下午2:30点（PST）全天制
- 具备良好的客户服务意识
查看英文原文
This is a remote position.
Are you the kind of person who’s tech-savvy, quick on your feet, loves helping people, and can charm just about anyone over the phone? Do you thrive in fast-paced environments, enjoy solving problems on the fly, and light up when you know you’ve made someone’s day? If so, you might be exactly who we’re looking for. We’re hiring a Part-Time Legal Intake Specialist to join our virtual call center team! No legal experience? Totally fine—we’ll teach you everything you need to know. If you bring the confidence, resourcefulness, and curiosity, we’ll handle the legal training. You just need to love working from home, stay sharp with the details, and bring good vibes to every call.We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world-class customer service experience, meaning that we must continually be the best at what we do. With that being said, the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ's, taking messages and transferring calls.
A Day in the Life
- Answer 80-120 calls per 8-hour shift in a fast-paced, fully remote environment
- Support 60+ different law firms with varying needs and expectations
- Schedule appointments, transfer calls, take messages, and answer FAQs
- Adapt quickly — every call is unique
- Communicate with your team in real time via internal chat
Core Values
- Be a Good Human: Do the right thing, even when it’s tough. Act with integrity and focus on what’s right.
- Be a Boss: Take ownership, figure it out, and get results.
- Be a Goal Digger: Dream big, stay curious, and bring your A-game every day.
Requirements
What We’re Looking For
- Must reside in AZ, NV, PA, or TX
- Complete our Aptive Index survey: . This is required to be considered for employment.
- Must type a minimum of 45 words per minute
- Availability Monday–Friday, 25 hours/week minimum; however full-time shifts are also available. You must have availability between 5:00am-5:00pm PST (5-hour or 8-hour shifts daily)
- Training schedule is full-time for 2 weeks, Monday-Friday from 6:00am-2:30pm PST
- Strong customer service or call center experience preferred
- Professional phone presence and strong communication skills
- Reliable, high-speed internet (100+ Mbps — no hotspots or WiFi. CenturyLink, Verizon, & T-Mobile are a banned providers.)
- Wired Ethernet connection required (no exceptions)
- Quiet, distraction-free home office (background noise may lead to termination)
Compensation
- $17/hour (English only)
- $19/hour (Bilingual – English/Spanish)
Benefits
Get ready, this is the best part....
- No work on the weekends. We are only open Monday through Friday.
- Work from home- ALWAYS!
- We provide all the equipment you will need
- Paid training
- Bereavement leave for the loss of a friend or family member
- Bereavement leave for the loss of a furry loved one
- Biannual Wellness days
- Paidholidays
- Earn up to 20 days of PTO per year
- Paid sick leave
- Paid wellness leave
- Health, dental, and vision insurance available for full-time employees
- 401k available for full-time employees with company match
- Four-month Snoo rental to all expectant Betties for their baby
- Bonusly:A peer-to-peer recognition software to cash in points for gift cards and prizes
- $100 a year to spice up that space:Cash in $100 a year to use to make your workspace uniquely you!
- Wellness Month: We send you a customized box full of goodies or a Massage Envy gift card. That's not all! We host an entire month of wellness tips, trainings and a wellness virtual team event.
- Virtual Team Gatherings: We gather for a fun team event. Past examples include a taco cooking class, a virtual costume party with trivia and prizes and a tour of a farm in Australia.
- Dream Granting: When it comes time to celebrate you, we want to celebrate in a way that will help you achieve your dreams. Past dream grants include a Pink Jeep Tour in Sedona, an entire day at a spa and wine tasting with giraffes.
- American Dream Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. In fact, our 5-year goal is that 80% of our team are homeowners.
- Annual MVP: One of our Betties wins the Annual MVP award, winning a gift or trip of their dreams!
Originally posted on Himalayas