战略体验负责人，高管项目
Strategic Experiences Lead, Executive Programs
关于团队
Enterprise Marketing 帮助全球最大的组织理解、采用并扩展 AI。我们创建项目，将 OpenAI 的产品、研究和观点更贴近企业客户的关键需求、决策和工作内容。
执行编程和实际体验是我们帮助客户理解并采用 AI 的重要方式。它们将我们的技术、人员和真实客户挑战结合起来，使领导者能够探索可能性，并看到这些如何应用于他们的组织。
关于职位
我们正在寻找一位战略体验负责人，通过引人入胜的高管项目和互动客户体验，将 OpenAI 的技术生动地呈现出来。您将结合讲故事、演示、动手探索以及与专家的对话，帮助客户理解我们的技术能做什么，并想象新的应用方式。
与产品营销、技术团队、设计和活动团队合作，您将从概念到交付推动一个想法——塑造项目内容、互动环节，以及它们如何整合成一个连贯的体验。您的工作将涵盖高管参与、客户活动和其他线下场景。
这是一个高级的、以实践为主的个人贡献者职位，适合兼具创造性思维和客户及商业判断力的人。您将开发新概念，与客户和合作伙伴进行测试，并领导完成交付所需的工作，始终保持高标准。
该职位位于旧金山。我们采用每周三天在办公室的混合办公模式，并提供搬迁协助。鉴于工作的性质，在新体验设计和推出期间，可能需要更密集的现场参与。可能需要出差。
在此职位中，您将：
- 将产品策略和客户优先事项转化为引人入胜的项目和互动体验。
- 设计客户旅程：人们听到的、看到的、尝试的以及带走的内容。
- 围绕明确的客户目标，结合讲故事、演示、动手活动和专家对话。
- 与技术和创意合作伙伴以及活动团队共同开发和测试概念，然后引导工作完成交付。
- 在体验质量、技术可行性、预算和时间之间做出深思熟虑的权衡。
- 利用客户反馈和学习、采用及客户进展的证据来改进工作。
- 构建可扩展的格式
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ABOUT THE TEAM
Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. We create programs that bring OpenAI’s products, research, and perspective closer to the priorities, decisions, and work of enterprise customers.
Executive programming and hands-on experiences are an important part of how we help customers understand and adopt AI. They bring together our technology, our people, and real customer challenges so leaders can explore what is possible and see how it applies to their organizations.
ABOUT THE ROLE
We’re looking for a Strategic Experiences Lead to bring OpenAI’s technology to life through compelling executive programs and interactive customer experiences. You will combine storytelling, demonstrations, hands-on exploration, and conversations with our experts to help customers understand what our technology can do and imagine new ways to put it to work.
Working with Product Marketing, technical teams, Design, and Events, you will take an idea from concept through delivery—shaping the programming, the interactions, and how they come together into a cohesive experience. Your work will span executive engagements, customer events, and other in-person settings.
This is a senior, hands-on individual-contributor role for someone who combines creative thinking with customer and commercial judgment. You will develop new concepts, test them with customers and partners, and lead the work required to deliver them at a consistently high standard.
This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the nature of the work, periods of more intensive onsite participation are expected as new experiences are designed and launched. Travel may be required.
IN THIS ROLE, YOU WILL:
- Translate product strategy and customer priorities into compelling programming and interactive experiences.
- Shape the customer journey: what people hear, see, try, and take away.
- Bring together storytelling, demonstrations, hands-on activities, and expert conversations around a clear customer objective.
- Develop and test concepts with technical, creative, and events partners, then guide the work through delivery.
- Make thoughtful tradeoffs across experience quality, technical feasibility, budget, and timing.
- Use customer feedback and evidence of learning, adoption, and account progress to improve the work.
- Build formats that can evolve with our technology and work across different audiences and settings.
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
- Have 10+ years of experience in strategic programs, enterprise marketing, customer innovation, executive programs, field marketing, or a related go-to-market discipline.
- Have personally built a meaningful customer-facing program or capability from the ground up and helped it scale.
- Can translate a product capability or customer need into compelling programming and experiences that invite people to participate
- Understand enterprise customers and can connect program choices to adoption, relationship, and commercial outcomes.
- Know how to prototype, learn quickly, make hard tradeoffs, and stop work that does not earn further investment.
- Are equally comfortable developing a creative brief, shaping a session or interactive experience, reviewing a prototype, and resolving a delivery issue.
- Create clarity and momentum across functions and time zones without relying on formal authority.
- Create formats and resources that other teams can use and improve without losing the quality of the original experience.
- Are deliberately choosing a senior individual-contributor path because you want to remain close to consequential work.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.