质量保证性能索赔专员
QA Performance Claims Specialist
在QVC集团工作意味着加入一家充满活力的社交购物公司，这里有令人惊叹的团队、雄心勃勃的项目和精彩的职业发展。QVC集团是一家财富500强公司，旗下拥有六个领先的零售品牌——QVC®、HSN®、Ballard Designs®、Frontgate®、Garnet Hill®和Grandin Road®
你的机会，你的团队
QA性能声明专员支持QVC和HSN，运用专业技术评估并决定产品性能声明的批准或拒绝，同时支持利益相关方的培训，以提高证明质量并加快审核和批准流程。
你将工作的地点
· 该职位为远程办公，申请者必须居住在以下州：PA、NJ、DE、FL、NC、TN或VA，才能被考虑。该职位不提供搬迁补助。
你将负责的工作
- 以中立、专业的方式审查并评估拟议的产品性能声明，确保符合行业、法规和公司要求。
- 通过分析技术证明材料，如临床研究、技术数据表和测试报告，验证产品的声称功能和优势。
- 指导供应商提供必要的声明支持，并确保最终批准的声明与所提供的证明水平一致。
- 与法务部门合作，确保已批准的声明符合FTC要求、真实广告标准和预期的客户体验。
- 提供技术支持、培训和基于根本原因的CAPA支持，以解决重复出现的声明问题并增强利益相关方的知识。
- 跟踪供应商和流程表现，识别趋势并推动纠正措施和QA流程改进，以提高效率并加快上市速度。
你将带来的能力
- 在审查、分析和解读复杂的技术文档、临床研究和大型数据集方面有丰富经验，能够评估产品性能声明，有美容行业背景者优先。
- 对性能声明证明方法、行业标准和法规要求有深入了解，包括FTC、FDA、CPSC和Prop 65。
- 在质量或技术环境中有扎实的背景，有5年以上应用质量标准的经验，并理解产品声明和功能如何影响客户体验。
- 拥有技术认证或相关学位者优先，最好是物理或自然科学领域
查看英文原文
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin RoadYour Opportunity, Your Team
The QA Performance Claims Specialist supports QVC and HSN and evaluate and determine approval or rejection of product performance claims with technical expertise, while supporting stakeholder training to improve substantiation quality and accelerate review and approval.
Where You'll Work
· This role is remote and job seekers must reside in one of the following states PA, NJ, DE, FL, NC, TN or VA to be considered. Relocation assistance not available for this role.
What You'll Do
- Review and assess proposed product performance claims against industry, regulatory, and company requirements in an unbiased, professional manner.
- Validate claimed product features and benefits by analyzing technical substantiation such as clinical studies, technical data sheets, and testing reports.
- Guide vendors on required claim support and ensure final approved claims align with the level of substantiation provided.
- Partner with Legal to keep approved claims compliant with FTC requirements, truth-in-advertising standards, and expected customer experience.
- Provide technical guidance, training, and root-cause-driven CAPA support to resolve recurring claim issues and strengthen stakeholder knowledge.
- Track vendor and process performance to identify trends and drive corrective actions and QA process improvements that increase efficiency and speed to market.
What You'll Bring
- Strong experience reviewing, analyzing, and interpreting complex technical documents, clinical studies, and large data sets to assess product performance claims, with a strong beauty background preferred.
- Deep knowledge of performance claim substantiation methods, industry standards, and regulatory requirements including FTC, FDA, CPSC, and Prop 65.
- Solid background in quality or technical environments, with 5+ years of experience applying quality standards and understanding how product claims and features impact customer experience.
- Technical certification or relevant degree preferred, ideally in the physical or natural sciences
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Originally posted on Himalayas