高级运营分析师 / Salesforce 产品负责人
Senior Rev Ops / Salesforce Product Owner
关于Sharebite
Sharebite是专为公司为其员工提供膳食福利的领先平台。我们的平台使员工可以从任何餐厅订购餐食，同时简化公司的所有订购和计费要求。通过Sharebite平台订购的每餐都会捐赠给像City Harvest和Feeding America这样的本地合作伙伴，以帮助缓解食物不安全问题。截至目前，Sharebite已捐赠超过1500万餐。
职位描述
作为高级营收运营/ Salesforce产品负责人，您将是Sharebite增长（收入）运营团队的关键成员，负责Salesforce平台的稳定性、可扩展性和持续改进，以及对数据进行分析以优化流程并提高投资回报率。这是一个需要亲力亲为、面向业务的角色，结合日常管理与数据质量、流程改进和内部项目的管理职责。
您将与运营和增长团队紧密合作。您将领导相关计划，以推动最佳实践的实施，保持高质量的数据完整性，并确保Salesforce始终是一个可靠且直观的系统。这个职位适合喜欢运营责任、解决问题和构建可扩展解决方案的人。
用户体验对我们至关重要。您应享受支持用户、设计周到的解决方案，并将不断变化的业务需求转化为清晰、可维护的Salesforce配置。
您将负责以下工作：
这是一项面向业务的多样化工作，包括以下职责：
- 跟踪增长团队的KPI（如配额完成率、管道覆盖率等）
- 分析数据并与管理层合作优化流程并提高投资回报率
- 负责Salesforce的日常管理、维护和优化
- 与业务利益相关者合作收集需求并提出可扩展的解决方案
- 管理用户访问权限、许可证、角色、权限和安全设置
- 维护工单流程，优先处理请求，并协助规划Salesforce路线图
- 执行数据卫生标准并定期进行质量检查
- 配置和维护Salesforce功能，包括字段、页面布局、记录类型、自动化、仪表板和报告
- 与其他业务团队和管理层协作，支持内部项目
- 提供终端用户支持、培训和文档，以提高采用率和满意度
- 监控和维护Salesforce的健康状况
查看英文原文
About Sharebite
Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the Sharebite platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 15 million meals.
The Role
As a Senior Rev Ops / Salesforce Product Owner, you will be a key member of Sharebite’s Growth (Revenue) Operations team, responsible for the stability, scalability, and continuous improvement of our Salesforce platform and the analysis of data within to improve processes and increase ROI. This is a hands-on, business-facing role that combines day-to-day administration with ownership of data quality, process improvement, and internal projects.
You’ll partner closely with Operation and Growth teams. You will lead the initiative to help enforce best practices, maintain high data integrity, and ensure Salesforce remains a reliable and intuitive system for our users. This role is ideal for someone who enjoys operational ownership, problem-solving, and building scalable solutions.
User experience is critical to us. You should enjoy supporting users, designing thoughtful solutions, and translating evolving business needs into clean, maintainable Salesforce configurations.
What You’ll Do
This is a varied business facing role, with the following responsibilities:
- Track KPI's of the Growth Team (i.e. quota attainment, pipeline coverage, etc.)
- Analyze data and work with leadership to improve processes and increase ROI
- Own the ongoing administration, upkeep, and optimization of Salesforce
- Partner with business stakeholders to gather requirements and propose scalable solutions
- Manage user access, licenses, roles, permissions, and security settings
- Maintain ticketing workflows, prioritize requests, and help plan the Salesforce roadmap
- Enforce data hygiene standards and perform regular quality checks
- Configure and maintain Salesforce features including fields, page layouts, record types, automations, dashboards, and reports
- Support internal projects in collaboration with other business teams and leadership
- Provide end-user support, training, and documentation to improve adoption and satisfaction
- Monitor and maintain the health of Salesforce integrations, partner with engineering and other teams on integration-related projects across connected systems, and develop a working understanding of AI and data tools to enrich, consolidate, and improve data quality for reporting and analysis.
Required Skills and Experience
- Bachelor’s degree or equivalent professional experience
- Certified Salesforce Administrator (or actively pursuing)
- 4+ years of hands-on Salesforce administration experience (SFDC)
- Strong working knowledge of Salesforce configuration, security, and data model
- Experience working with ticketing systems and project management tools
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
- Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, with a focus on flows, improving UX, reporting, and tracking revenue KPI's
- Experience supporting Salesforce integrations and working with adjacent systems
- Experience writing release notes & training guides for the team
- Strong interest in developing data and AI skills to improve data quality, reporting, and operational insights.
At Sharebite, we are committed to providing competitive pay in line with industry and market standards. The base compensation range for this role is $110k - $125k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits, including a daily meal stipend.
At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.
Join our team and help bring do-good, feel-good eating to the world.
Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com.
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