客户成功赋能经理
Customer Success Enablement Manager
放射学是第二大常用的医疗保健服务，每年被超过51%的员工使用。尽管放射学在医疗保健中起着关键作用，但进行医学影像检查的流程几十年来一直未变。OneImaging通过一种管家式的服务和一个由5000多名经过审核的提供者组成的高质量放射学网络，覆盖48个州，同时将影像成本降低了60-80%。我们的解决方案帮助患者和家庭以合理的价格获得必要的放射学服务，避免意外账单，同时为每个检查的雇主和支付方带来即时的节省和投资回报。
我们正在寻找一位高度有组织、具有系统思维的客户成功赋能经理，以帮助我们的客户成功团队实现扩展。
这个职位将建立使我们的实施和客户成功团队能够从实施到持续账户管理提供一致、高质量客户体验的指南、培训、工具和流程。
你将与客户成功、运营、产品、销售、市场和其他团队跨职能合作，将复杂的流程转化为简单、可重复的过程。
你将负责：
- 建立并维护客户成功和实施的指南、标准操作程序、模板和最佳实践。
- 为客户成功和实施团队开发入职和持续培训。
- 负责客户和内部演示材料的开发，包括业务评审幻灯片、培训材料和高管级更新。
- 创建可扩展的实施流程、上线准备、客户健康状况、升级处理、业务评审、续约和扩展流程。
- 维护面向客户的知识库。
- 与其他团队合作，确保产品、运营和流程变更得到有效沟通和采用。
- 识别自动化手动流程的机会，提高团队效率。
- 开发工具和资源，帮助团队更早地识别风险、依赖关系和下一步最佳行动。
- 衡量赋能效果，并根据团队和客户需求持续改进项目。
关于你：
- 3年以上客户成功、市场、赋能、实施或客户运营经验
- 有构建可扩展流程、指南和培训项目的经历
- 具备强大的项目管理、沟通和文档编写能力
- 能够简化复杂流程，并将其转化为实用的步骤
查看英文原文
Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.
We’re seeking a highly organized, systems-minded Customer Success Enablement Manager to help our Customer Success organization scale.
This role will build the playbooks, training, tools, processes and more that enable our Implementation and Customer Success teams to deliver a consistent, high-quality customer experience from implementation through ongoing account management.
You’ll work cross-functionally with Customer Success, Operations, Product, Sales, Marketing, and other teams to turn complex workflows into simple, repeatable processes.
What you'll do:
- Build and maintain CS and Implementation playbooks, SOPs, templates, and best practices.
- Develop onboarding and ongoing training for Customer Success and Implementation teams.
- Own the development of customer and internal presentation materials, including business review decks, training materials, and executive-ready updates.
- Create scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.
- Maintain a centralized knowledge base for customer-facing teams.
- Partner cross-functionally to ensure product, operational, and process changes are effectively communicated and adopted.
- Identify opportunities to automate manual workflows and improve team efficiency.
- Develop tools and resources that help teams identify risks, dependencies, and next-best actions earlier.
- Measure enablement effectiveness and continuously improve programs based on team and customer needs.
About you:
- 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations
- Experience building scalable processes, playbooks, and training programs.
- Strong project management, communication, and documentation skills.
- Ability to simplify complex workflows and turn them into practical tools teams will actually use.
- Highly organized, proactive, and comfortable working in a fast-growing environment.
- Experience partnering across multiple teams and levels of an organization.
- Healthcare, health plan, benefits, or health-tech experience is a plus.
- Experience with Salesforce, Notion, or similar CS and knowledge-management tools is a plus.
- The ideal candidate combines a builder mentality with a bias toward execution—someone who sees an inefficient or inconsistent process and immediately starts thinking about how to make it simpler, repeatable, and scalable.
The base salary range for this position is $90,000 - $110,000. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.
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Equal Employment Opportunity:
OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.
OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .
Originally posted on Himalayas