质量保证操作员（直播）
Quality Assurance Operator (Live-streaming)
公司简介
Scale Talent Management 是一家全球性的高性能创作者代理机构，通过运营系统、营销策略和业务优化，支持数字模特和内容创作者。我们的使命是通过一致的结构、专业管理以及数据驱动的策略，帮助创作者最大化其潜力。
质量保障部门确保我们人才运营的各个方面，从平台、内容策略实施到直播表现，都符合我们的内部标准，并与代理机构的整体目标保持一致。随着我们业务的扩展，我们需要更多运营人员加入团队！
职位概述
质量保障操作员在维护模特活动的日常运营质量以及确保全公司标准得到满足方面发挥着关键作用。该职位通过审查流程、检查合规性，并确保每位创作者的策略得到正确且一致的执行，来支持人才管理和关系管理团队。
您将负责监控任务完成情况，验证每日检查清单，报告内容策略的任何偏差，并协助在整个部门中保持整体运营卓越性。
主要职责
日常运营与监控
- 监控并验证每日营销和直播检查清单是否准确完成。
- 确保模特的直播前和直播后流程符合代理机构指南。
- 跟踪直播表现质量，并记录运营或行为异常情况。
- 通过从监控会话中整理数据和总结，支持质量保障专家。
质量与合规
- 审查并验证对营销策略、发布日程和互动规则的遵守情况。
- 识别与公司 SOP 的合规性差距，并及时向质量保障专家或质量保障主管报告问题。
- 协助确保所有员工和创作者遵循隐私和数据保护政策。
- 记录并升级任何内容或沟通不合规的情况。
报告与文档
- 准备并提交每日质量保障检查清单和绩效摘要。
- 在质量保障跟踪系统中记录质量观察结果、问题和改进建议。
- 保持直播报告、策略遵守情况和采取的纠正措施的准确文档。
- 支持每周质量保障摘要报告，突出趋势、重复问题和改进领域。
跨部门支持
查看英文原文
Company Overview
Scale Talent Management is a global, high-performance creator agency supporting digital models and content creators through operational systems, marketing strategies, and business optimisation. Our mission is to help creators maximise their potential through consistent structure, professional management, and data-driven strategies.
The Quality Assurance Department ensures that every aspect of our talent operations, from platform, content strategy implementation, and streaming performance - meets our internal standards and aligns with the agency’s overall objectives. As part of our expanding operations, we require more operators to join the team!
Role Overview
The Quality Assurance Operator plays a crucial role in maintaining the daily operational quality of model activities and ensuring that agency-wide standards are met. This role supports the Talent Management and Relationship Management team by reviewing processes, checking for compliance, and ensuring that each creator’s strategy is being executed correctly and consistently.
You’ll be responsible for monitoring task completion, verifying daily checklists, reporting any deviations from content strategy, and helping maintain overall operational excellence across departments.
Key Responsibilities
Daily Operations & Monitoring
- Monitor and verify that daily marketing and streaming checklists are completed accurately.
- Ensure models’ pre-stream and post-stream processes follow agency guidelines.
- Track live stream performance quality and note operational or behavioral irregularities.
- Support QA Specialists by compiling data and summaries from monitoring sessions.
Quality & Compliance
- Review and validate adherence to marketing strategies, posting schedules, and engagement rules.
- Identify gaps in compliance with company SOPs and report issues promptly to the QA Specialist or Head of QA.
- Assist in ensuring privacy and data protection policies are followed by all staff and creators.
- Record and escalate any instances of content or communication non-compliance.
Reporting & Documentation
- Prepare and submit daily QA checklists and performance summaries.
- Log quality observations, issues, and improvement notes within the QA tracking system.
- Maintain accurate documentation of stream reports, strategy adherence, and corrective actions taken.
- Support weekly QA summary reports highlighting trends, recurring issues, and areas for improvement.
Cross-Department Support
- Collaborate with the Talent Management and Relationship Management teams to ensure smooth information flow and transparency of talent’s performance during live streaming.
- Provide operational feedback to relevant departments to help improve efficiency and consistency.
- Support new initiatives from the Head of QA to elevate service quality and execution standards.
Requirements
- 1–3 years of experience in operations, quality control, or administrative support (agency experience preferred).
- Strong attention to detail, consistency, and data accuracy.
- Excellent communication skills and the ability to report findings clearly and professionally.
- Organised and reliable, able to manage multiple daily reports across departments.
- Proficient in digital tools such as Asana, Google Workspace, and Excel or similar.
- Comfortable reviewing sensitive content in a professional and objective manner.
- Understanding of privacy and confidentiality best practices.
Nice to Have
- Experience in digital marketing, creator management, or streaming related QA roles within an online agency.
- Knowledge of social media or content streaming workflows.
- Familiarity with standard operating procedures (SOPs), reporting frameworks, and compliance processes.
Why Join Scale
- Be part of a company that sets the standard for creator operations and quality management.
- Work remotely in a fast-growing, performance-focused environment.
- Gain exposure to multiple departments, building cross-functional knowledge and career pathways.
- Competitive compensation with performance-linked incentives.
- Opportunity to grow into a Quality Assurance Specialist or Operations Coordinator role.
Originally posted on Himalayas