运营负责人
Operations Lead
Concept Plus 是一家以使命为导向的技术解决方案提供商，将 IT 概念转化为对联邦机构有影响力的解决方案。公司总部位于弗吉尼亚州费尔法克斯，我们结合了小型企业的敏捷性、响应速度和客户亲密感，以及大型公司的质量和基础设施。
作为获得奖项的 Oracle 合作伙伴，我们在国防、情报、民用、医疗 IT 和部落领域提供了创新的解决方案。我们经验丰富的认证专家构建的系统可以提高效率、加速现代化，并确保任务成果的确定性。
我们提供具有竞争力的薪酬、全面的健康、牙科和视力保险、带薪人寿保险、带薪休假、11 天带薪节假日、绩效奖金、学费报销、无限培训机会，以及在协作、灵活和创新环境中发展的机会。
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职位简介
Concept Plus 正在寻找一名运营主管，以支持客户项目的运营维持、连续性和服务交付。该职位负责领导并协调基础设施、网络安全、数据库管理、测试、开发支持、配置管理以及业务支持功能的日常运营执行，以确保稳定、高效且不间断的任务操作。
该职位需要对客户 IT 运营流程和企业技术环境有深入了解，包括 DevSecOps CI/CD 生态系统、Cloud One 环境、基于 Oracle 的系统，以及在受限制和非受限制的 DISA 和云托管环境中运行的 Java 应用程序堆栈。
运营主管是负责整合运营支持团队持续维护活动的核心协调人，同时与敏捷开发团队、平台/DevSecOps 团队和客户利益相关者紧密合作。该职位确保运营问题、部署、环境变更、服务请求和持续维护活动得到有效的协调、沟通，并与项目优先事项和任务目标保持一致。
理想的候选人具备强大的运营领导能力、企业系统意识、事件协调经验，并能够在快速变化、任务关键的环境中保持运营稳定，同时经历持续的现代化和 DevSecOps 转型。
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About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit .
About the role
Concept Plus is seeking an Operations Lead to support operational sustainment, continuity, and service delivery for a client program. This role is responsible for leading and coordinating day-to-day operational execution across infrastructure, cybersecurity, database administration, testing, development support, configuration management, and business support functions to ensure stable, responsive, and uninterrupted mission operations.]
This position requires a strong understanding of client IT operational processes and enterprise technology environments, including DevSecOps CI/CD ecosystems, Cloud One environments, Oracle-based systems, and Java application stacks operating across classified and unclassified DISA and cloud-hosted environments.
The Operations Lead serves as the central operational coordination lead responsible for integrating sustainment activities across the Operations Support Team while collaborating closely with Agile development teams, Platform/DevSecOps teams, and client stakeholders. This role ensures operational issues, deployments, environment changes, service requests, and sustainment activities are effectively coordinated, communicated, and aligned with program priorities and mission objectives.
The ideal candidate possesses strong operational leadership capabilities, enterprise systems awareness, incident coordination experience, and the ability to maintain operational stability within a fast-paced, mission-critical environment undergoing ongoing modernization and DevSecOps transformation.
What you'll do
Operational Sustainment & Continuity
- Lead daily operational support activities to maintain REMIS system stability, availability, and continuity of service
- Coordinate sustainment activities across the Operations Support Team including:
- Database Administration
- Systems Administration
- Cybersecurity / IA
- Testing & Validation
- Development Support
- Business Intelligence / Functional Support
- Configuration Management & Documentation
- Ensure operational support aligns with contractual service expectations, operational procedures, and mission requirements
- Support continuity of operations during transition, onboarding, release, and modernization activities
Incident & Operational Coordination
- Lead operational incident coordination, issue triage, escalation management, and service restoration activities
- Coordinate cross-functional resolution efforts for operational issues and production-impacting events
- Monitor operational risks, recurring issues, and service performance trends
- Support root cause analysis and corrective action coordination for operational failures or degraded service conditions
Cross-Functional Integration
- Serve as the operational integration point between:
- Operations support teams
- Agile development teams
- Platform/DevSecOps teams
- Government stakeholders
- Coordinate operational readiness activities associated with deployments, releases, environment changes, and sustainment initiatives
- Ensure operational impacts and dependencies are communicated across teams
Operational Reporting & Governance
- Maintain visibility into operational status, risks, issues, escalations, and support activities
- Support operational reporting activities including dashboards, metrics, AIR logs, and status reporting
- Provide timely communication and operational transparency to Program Management and Government stakeholders
- Assist in maintaining operational procedures, support documentation, and sustainment processes
Process Improvement & Modernization Support
- Identify opportunities to improve operational efficiency, automation, monitoring, and support responsiveness
- Support adoption of Agile, DevSecOps, and CI/CD operational practices where applicable
- Collaborate with engineering and platform teams to improve operational readiness and deployment quality
- Contribute to lessons learned, continuous improvement initiatives, and operational maturity efforts
Required Qualifications
- Secret – Fully Cleared Only, must confirm clearance is active
- DoD 8140 intermediate certification or DoD 8570 IAM Level II certifications or higher
- US Citizens Only
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline (or equivalent experience)
- 5+ years of experience supporting enterprise operational environments, production support, or IT sustainment activities
- Experience coordinating operational support activities across multiple technical disciplines
- Experience supporting mission-critical or high-availability systems
- Strong understanding of operational support processes, issue management, and sustainment coordination
- Experience working within Agile or hybrid Agile delivery environments
- Strong communication, organizational, and coordination skills
- Ability to manage competing priorities in fast-paced operational environments
Preferred Qualifications
- Experience working with Agile development teams of 20+ FTEs and be familiar with Agile methodologies.
- Prior Department of Defense (DoD) or Air Force support experience
- Experience supporting enterprise systems within secure cloud or hybrid environments
- Familiarity with DevSecOps, CI/CD, or modern operational support models
- Experience using Jira, Confluence, Service Management, or operational tracking platforms
- Experience supporting operational transitions or onboarding efforts
- ITIL, Scrum, Agile, Security+, or related certifications preferred
- Experience supporting data-intensive or enterprise maintenance systems preferred
Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.
Originally posted on Himalayas