客户成功经理（网络安全方向）（AZ, US, 85286)
Client Success Manager (Cybersecurity Focused) (AZ, US, 85286)
Requisition Number: 105884
Client Success Manager (Cybersecurity Focused)
Location: Remote (US)
Salary: 根据经验，年薪最高可达9万美元，加上全面福利。
Role Summary
网络安全客户成功经理（CSM）是网络安全服务关系的战略性、面向客户的负责人。该职位通过将技术活动转化为明确的业务价值，推动治理，并主动管理风险、续约和升级，确保客户从托管安全、SOC和咨询服中获得可衡量的安全成果。
CSM 是客户在整个安全生命周期中的主要责任方，从入职和稳定运行到续约和服务演变，同时与 SOC、工程、威胁情报和相邻交付团队紧密合作。
Key Responsibilities
客户关系与治理
- 作为指定网络安全客户的唯一联系人和升级负责人，维护高管层面的关系和信任。
- 负责客户全生命周期：入职、运营/交付治理、续约准备以及服务过渡或退役。
- 领导结构化的客户关怀周期（每月和每季度），确保一致的议程、跟进行动项和文档化结果。
价值实现与报告
- 将 SOC 和网络安全操作转化为高管可用的报告，包括趋势、调查、风险态势指标和服务绩效指标。
- 确保客户了解服务如何促进风险降低、合规准备和整体安全成熟度。
- 与内部团队合作，定义并跟踪与客户目标对齐的成功指标。
跨职能领导力
- 在客户和内部利益相关者（SOC 分析师、威胁猎人、安全工程师、咨询团队、财务和销售）之间担任协调点。
- 冷静而果断地处理升级问题，减少摩擦同时保护客户体验。
- 通过主动阐述价值和风险意识，支持扩展、续约和留存工作。
持续改进
- 识别服务差距、流程改进机会，以及加强客户安全计划的机会。
- 参与网络安全服务的客户成功手册、仪表板和标准操作程序的开发。
查看英文原文
Requisition Number: 105884
Client Success Manager (Cybersecurity Focused)
Location: Remote (US)
Salary: Depending on experience, the yearly salary is up to $90k a year plus full benefits.
Role Summary
The Cybersecurity Client Success Manager (CSM) is the strategic, client-facing owner of the cybersecurity services relationship. This role ensures clients achieve measurable security outcomes from managed security, SOC, and advisory services by translating technical activity into clear business value, driving governance, and proactively managing risk, renewals, and escalations.
The CSM serves as the primary point of accountability for the client experience across the full security lifecycle, from onboarding and steady-state operations through renewal and service evolution, while partnering closely with SOC, engineering, threat intelligence, and adjacent delivery teams.
Key Responsibilities
Client Relationship & Governance
- Serve as the single point of contact and escalation owner for assigned cybersecurity clients, maintaining executive-level relationships and trust.
- Own the end-to-end client lifecycle: onboarding, operational/delivery governance, renewal readiness, and service transitions or decommissioning.
- Lead structured Client Care cadences (monthly and quarterly), ensuring consistent agendas, follow-through on action items, and documented outcomes.
Value Realization & Reporting
- Translate SOC and cybersecurity operations into executive-ready reporting, including trends, investigations, risk posture indicators, and service performance metrics.
- Ensure clients understand how services contribute to risk reduction, compliance readiness, and overall security maturity.
- Partner with internal teams to define and track success metrics aligned to client goals.
Cross-Functional Leadership
- Act as the coordination point between clients and internal stakeholders (SOC analysts, threat hunters, security engineers, advisory teams, finance, and sales).
- Lead escalations calmly and decisively, reducing friction while protecting the client experience.
- Support expansion, renewal, and retention motions through proactive value articulation and risk awareness.
Continuous Improvement
- Identify service gaps, process improvements, and opportunities to strengthen the client's security program.
- Contribute to the development of Client Success playbooks, dashboards, and standard operating procedures for cybersecurity services.
Required Qualifications
- 5+ years of experience as a Client Success Manager in Service Delivery, an Account Manager, Project Coordinator, or has proven project management success within cybersecurity, managed services, or IT services.
- Strong understanding of SOC operations, incident response, threat monitoring, and security delivery models.
- Proven ability to communicate complex technical concepts to executive and non-technical stakeholders.
- Experience managing enterprise client relationships, renewals, and escalations.
- Embodies Insight's core values of Hunger, Heart, and Harmony- brings drive, curiosity, and a results-oriented mindset (Hunger); leads with empathy and genuine care for clients and colleagues (Heart); and builds collaboration, trust, and inclusion across teams (Harmony).
- Strong culture fit with a client-first mindset and a consistent commitment to integrity, accountability, and continuous growth.
Preferred Qualifications
- Cybersecurity certifications such as CompTIA Security+, CISSP, CISM, or equivalent.
- Experience working with SIEM platforms, SOC dashboards, or security reporting tools.
- Background in managed security service- XDR, Continuous Vulnerability Exposure Management, Penetration Testing, etc.
Success Measures
- High client satisfaction scores (CSAT and NPS) that reflect a trusted, advisory-level relationship and a consistently positive client experience.
- Strong client retention and renewal rates achieved through demonstrable, ongoing value delivery across the service lifecycle.
- Measurable improvement in client security maturity and risk posture over the course of the engagement.
- Consistent, on-time Client Care cadences with clear governance, documented outcomes, and executive-ready reporting.
- Timely, well-managed escalations that protect the client experience and minimize business disruption.
What you can expectWe’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
· Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||
Originally posted on Himalayas