客户支持专员
Customer Support Specialist
市场运营限定地区（需当地身份）
公司inDrive
薪资未公开
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间今天
数据来源Himalayas
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
我们正在寻找一名客户支持专员，负责处理全渠道的客户咨询（电话、邮件和聊天）。
在此职位中，您将快速解决客户问题，处理退换货和投诉，并在我们的CRM系统中准确记录每一次互动。您将成为用户反馈的重要桥梁，将洞察传达给相关部门，同时让客户了解其咨询的进展状态。
主要职责
- 回应电话、邮件和聊天信息。
- 快速高效地解决客户问题。
- 处理退换货和客户投诉。
- 记录与客户的每一次互动。
- 在CRM系统中更新客户信息。
- 收集并转发客户反馈至相关部门。
- 通知客户其咨询的进展情况。
技能、知识和专长
- 具备良好的口语和书面沟通能力，能熟练使用菲律宾语和英语。
- 能够以礼貌专业的方式进行对话。
- 能够处理大量信息。
- 注重细节，文档准确。
- 熟练使用电脑和基本办公软件。
- 具备使用CRM系统和其他专业软件的技能。
为什么加入我们
- 帮助我们通过为1100多个城市、48个国家的数百万人创造公平选择来挑战不公。
- 通过导师指导、职业咨询和学习项目提升专业技能。
- 与全球团队合作，通过我们的全球人才交流计划获得国际经验。
- 参与公司范围内的挑战、奖项、体育活动、员工主导的社会影响力和志愿项目。
- 与那些积极主动、敢于表达并不断自我挑战的人共事。
- 通过共同资助的课程和内部演讲俱乐部提升语言技能。
- 最终福利可能因所在地区而异
最初发布于 Himalayas
查看英文原文
We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Filipino and English languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。