客户经理（北美）

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: [https://hsptb.com/hndbk](https://hsptb.com/hndbk)

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: [https://hsptb.com/twnhll](https://hsptb.com/twnhll)

Hospitable.com is a **remote-only** and **fully distributed** company. We hire based on timezones, not countries.

#### What you will be working on?

- Helping our inbound leads, both warm and cold, understand if our solution is the best fit for their business via Google Meet, email, live chat, and over the phone
- Perform active outreach to cold prospects you have sourced yourself
- Provide product demos, webinars and onboarding sessions via Google Meet
- Become a client-facing product expert for a software that is constantly innovating and evolving
- Manage a pipeline from first touch to close using HubSpot
- Creating and testing new email templates and sequences in HubSpot to engage leads and deliver value, on your own and in collaboration with the team
- Smashing through quarterly sales targets in a high-volume environment
- Knowing that Allison's favorite fruit is Papaya
- Understanding short-term rental hosts' needs and reporting that feedback to the team
- Want to try something new? Let’s talk about it and make it happen
- Provide feedback on our process to enable us to grow further

#### What does the schedule look like?

For this position, we are mostly aiming for the **North American** time zones (PT/ET). This role will be reporting Monday through Friday.

- Caring about the impact your work has on your team and the company.
- 2-4 years of hands-on experience in B2B and B2C SaaS sales.
- Attention to detail and eagerness for constant improvement.
- Very special kudos if you are an Airbnb host or have been working with a short-term rental business.

If you're hesitant to apply for this position because you don't meet this list of qualifications, don't worry! We want to hear from you when:

- You have experience in a solution-based sales environment
- You have the focus to thrive in high-volume sales
- You have experience doing full cycle cold outbound sales
- You’re not afraid to suggest and try something new
- You value constructive criticism and actively seek opportunities for self-improvement
- A script? You work better without one
- Are you ok telling a potential deal that we aren’t the best fit?
- You’re ready to try and turn that cold lead into a warm one
- You can succeed in a flat organizational structure, where the initiative relies a lot on you
- Native or Bilingual Proficiency in English, both written and spoken
- Experience with the following is a plus +: Hubspot, Intercom, Airbnb, STR, Vacation Rentals, Startups
- Everything else is a lovely bonus that we're excited to hear about!

The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

- A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output.
- The total budget for this role is within USD $76,958.00 - $95,700.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. For US employees, the compensation could be between USD $70,970.47 - USD $88,254.29.
- On top of the base compensation, there is a quarterly commission structure of 100% of the new business MRR brought in for any given quarter provided that you meet the quarterly target of closed deals—with the possibility of earning USD $40,000-$60,000+ of commission per year.
- We also offer options into the company equity through [our $HOST token](https://invest.hospitable.com/) (RSU's), with a grant value of up to $8,700.00, to share in the long-term upside value of the company.
- Separately, this role is eligible for up to an additional USD$267,216.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact.
- 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
- For US employees: healthcare (including EPO, PPO and HSA), 401(k).
- Complimentary mental health and emotional support with therapists on call through Slack by [Spill](https://www.spill.chat/).
- Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.