虚拟银行家 I - 底特律, MI
Virtual Banker I - Detroit, MI
在Chase，我们致力于为我们的客户和员工创造难忘的体验，通过我们对服务精神的承诺，让他们感受到被欢迎、被重视和被理解。我们通过坚持正确的做法、超越期望以及拥抱多元化和包容性来建立持久的关系。
作为消费者银行部的虚拟银行员I，你将代表我们的品牌和文化，以最高水准的服务精神，结合最新的银行解决方案和前沿的金融科技，提供友好且周到的服务。你将通过电话与客户交流，提供优质的客户服务。你的职责包括为客户提供建议，分享产品和服务，帮助他们满足财务需求，同时让他们感受到被重视，并体现我们成为全民银行的承诺。
职位职责
- 通过提供细致友好的服务，以客户为先的态度行事，并与团队成员协作，提供最合适的解决方案，营造欢迎的氛围。
- 通过持续超越客户期望，创造温暖而亲切的环境，展现对服务精神的承诺。
- 处理来电，进行有意义的对话，识别客户的财务需求，并提供个性化的财务解决方案。
- 通过积极倾听、深入提问和卓越的客户服务，培养牢固的客户关系，在需要时将客户转介给我们的专家团队。
- 指导客户使用科技自助服务选项，如Chase移动应用、Chase.com和ATM，以提升他们的银行体验。
- 达到或超越与客户互动和推荐相关的绩效指标，同时了解Chase的产品、服务和行业趋势。
- 及时且细致地解决客户问题，确保一致且积极的客户体验。
所需资格、能力和技能
- 展现出以客户为中心的态度，能够为客户创造友好和舒适的体验。
- 强大的关系建立能力，在与客户互动过程中表现出真诚的关心。
- 优秀的沟通能力，能够在电话和电子邮件中清晰礼貌地与客户交流。
- 熟练掌握快速准确地学习产品、服务和流程的能力。
- 能够作为团队一员协作工作，以关怀和无缝的方式提供服务
查看英文原文
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood through our commitment to hospitality. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As Virtual Banker I within Consumer Banking, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will engage clients over the phone through inbound calls, providing strong customer service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, all while making them feel appreciated and embodying our commitment to being the bank for all.
Job Responsibilities
- Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client-first attitude, and collaborating with team members to provide the most appropriate solutions.
- Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment.
- Handle inbound calls to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions.
- Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed.
- Guide clients in utilizing technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience.
- Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends.
- Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience.
Required Qualifications, Capabilities, and Skills
- Demonstrated client-first attitude with the ability to create a hospitable and friendly experience.
- Strong relationship-building skills, showing genuine care and concern during client interactions.
- Excellent communication skills, with the ability to engage clients clearly and courteously over the phone and via email.
- Proficiency in quickly and accurately learning products, services, and procedures.
- Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
- Commitment to operating within established risk parameters and compliance obligations, completing required training efficiently.
- Proven client service experience or comparable experience.
- High school diploma, GED, or equivalent.
Preferred Qualifications, Capabilities, and Skills
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Experience adhering to banking policies, procedures, and regulatory requirements.
- Experienced in retail banking, financial services, or a consultative customer relationship role in related industries, such as hospitality service industries, with a proven track record of success in deepening client relationships and delivering results, including experience in cultivating relationships with affluent clients.
- College degree or military equivalent.
Originally posted on Himalayas