技术赋能总监
Technical Enablement Director
关于 Sentry
软件驱动世界，速度比以往任何时候都更快。Sentry 帮助开发者在用户察觉之前修复错误和性能问题，让团队减少灭火时间，更多时间用于构建。
被 200,000+ 家组织信赖，Sentry 是当今应用监控的标准，我们的团队正在打造其 AI 原生的未来。
职位简介
Sentry 正在寻找一位有才华的技术赋能总监，通过教育和赋能来推动我们平台的使用和采用。该职位将负责培训和教育项目的策略、规划和全流程执行，包括内部员工以及外部客户和合作伙伴。
你既是产品布道者，又是多媒体内容制作人，也是热爱激励和教育客户的老师。你是一位充满活力、深思熟虑、富有创造力的专业人士，能够用引人入胜的故事传达技术，并运用分析技能推动持续改进。
你将与市场营销、产品、工程和设计等跨职能利益相关者紧密合作。这是一个独特且战略性的角色，兼具内部和外部职责。
该职位需要扎实的技术专业知识和对软件开发生命周期（SDLC）及相关技术的深刻理解。如果你是一名技术人员，有在面向客户的角色中使用技术产品的经验，并且渴望加入一个快速发展的团队，通过卓越的产品创造实际价值，我们期待与你见面。
在这个职位中，你将：
- 成为 Sentry 产品专家：深入了解所有产品功能，以及客户如何使用该产品
- 负责 Sentry University 虚拟学习平台：准备课程内容，构建不同的学习单元，创建内容，并管理整体用户体验
- 制定全面的培训策略，使客户能够快速上手我们的平台，加快他们的 TTV
- 构建并实施一个吸引人的认证计划，面向客户、合作伙伴和员工
- 设计并负责所有终端用户培训内容，这些内容将由客户成功经理（CSM）和解决方案工程师（SE）交付给客户和潜在客户
- 创建并提供讲师指导的培训课程，通过虚拟小组培训和安全时的线下研讨会，激发客户使用我们的产品
- 与跨职能团队紧密合作，确保培训内容与产品路线图和市场策略保持一致
查看英文原文
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
About the role
Sentry is looking for a talented Technical Enablement Director to help drive usage and adoption of our platform through education and enablement. This position will be responsible for strategy, planning, and end-to-end execution of training and educational programs, both internal for our employees, and external for our customers and partners.
You are part product evangelist, part multimedia content producer, part teacher who loves to inspire and educate customers. You are a dynamic, thoughtful, creative professional who can translate technology with compelling stories, and uses analytical skills to drive continuous improvement.
You will partner closely with cross-functional stakeholders including Marketing, Product, Engineering, and Design. This is a uniquely strategic and operational role with a mix of both internal and external responsibilities.
This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies. If you’re a technologist with experience working with technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you.
In this role you will:
- Become a Sentry product expert: be intimately familiar all product capabilities, and how how customers are using the product
- Own the Sentry University virtual learning platform: prepare the curriculum, build the different learning units, create the content, and manage the overall user experience
- Create a comprehensive training strategy to enable our customers to quickly ramp on our platform, and accelerate their TTV
- Build out and operationalize an engaging certification program for customers, partners, and employees.
- Design and own all end-user training content that will be used by CSMs and SEs to deliver to our customers and prospects
- Create and deliver an instructor-led training curriculum that would inspire customers to use our product, through virtual group training, and in-person workshops (when it’s safe to travel!)
- Work in close partnership with sales and marketing to track progress of leads within the Sentry University
- Collaborate with Product and Engineering to ensure the enablement materials are always up to date, continuously update as needed, and meet standards of company branding, messaging and design.
- Develop programs and training materials to drive the onboarding and ongoing technical enablement of our technical customer facing teams for topics related to our space (logging, monitoring, cloud, etc).
- Develop KPIs that measure adoption and effectiveness of the training programs.
You’ll love this job if you:
- Enjoy talking about technology and interfacing with engineers and engineering leaders
- Are looking to make an impact in the life of our customers through teaching them how use our product to achieve their business and technical goals
- Appreciate working on a variety of projects with different stakeholders
- Like being “in the middle of it all”, working across the organization to move the product forward
- Have a fast-paced, results-driven mindset
- Love developer tools, open-source, and/or all things software development life cycle
Qualifications
- Strong knowledge in the application monitoring field
- 5+ year experience in technical training development and delivery
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- Strong verbal and written communications skills with an ability to build rapport and credibility with technical and business audiences
- Strong presentation skills
- Significant experience working with customers and partners, both remotely and in person
- Ability to think out of the box to develop structured training plans, actions, and measurable metrics
- Experience leveraging various learning tools and media to provide optimal learning
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.