客户支持专员
Customer Support Specialist
beehiiv 是一个一体化的新闻通讯和创作者平台，为下一代媒体公司和独立声音提供支持。我们帮助创作者和企业发布、增长并实现新闻通讯的变现——目前服务数以万计的出版商，每月触达数亿读者。拥有 2000 万美元以上的年度经常性收入，100% 的同比增长率，以及新扩展的产品套件（广告网络、社区、播客），我们还有更多要构建。
这是一个加入高速成长公司的绝佳机会，担任我们的客户支持专员。这是一个面向客户的职位，需要具备关系管理能力和技术知识。你将与业务领袖合作，了解他们的需求，并将 beehiiv 的解决方案与他们的目标相匹配。作为客户支持专员，你将在整个客户生命周期中与客户合作：从入职到持续支持再到续约，同时协调内部团队以提供最佳支持。
理想的候选人应具备动手能力和结果导向，拥有出色的沟通和解决问题的能力。我们尊重彼此作为个体，知道工作只是生活的一部分；我们希望你拥有实现个人和职业生活满足所需的灵活性和支持。理想情况下，该候选人位于美国东海岸。
_*请查看下方无法接受申请的地区/国家。_
你应具备：
- 3 年以上类似支持岗位的工作经验
- 有使用 Zendesk 和其他支持工具的经验
- 出色的客户关系管理能力
- 扎实的沟通、倾听和写作能力
- 技术问题解决能力，能够细心处理用户问题
- 强大的组织能力：在必要时能够独立工作，无需太多指导
- 真正对扩展一个新兴平台充满热情
- 具有主人翁意识
- 你曾用 AI 构建过东西并坚持到底：提示语、优化的工作流程，或自动化了重复任务
- 在电子邮件平台工作的经验是巨大优势
你将负责：
- 作为任何客户升级的首要联系人，及时、主动地推动解决
- 能够在晚上、周末和节假日工作——理想情况下，有人能在周末工作一天
- 成为客户代言人，推动跨职能项目和举措，涉及销售、产品和客服
- 勤勉工作
查看英文原文
beehiiv is the all-in-one newsletter and creator platform powering the next generation of media companies and independent voices. We help creators and businesses launch, grow, and monetize newsletters—now serving tens of thousands of publishers and reaching hundreds of millions of readers monthly. With $20M+ ARR, 100% YoY growth, and a newly expanded product suite (ad network, community, podcasts), and we've got so much more to build.
This is an incredible opportunity to join a hyper-growth company as one of our Customer Support Specialists. This is a customer-facing role requiring relationship management skills and technical knowledge. You will work with business leaders to understand their needs and map beehiiv’s solutions to their goals. As a Customer Support Specialist, you will work with the customer throughout their entire lifecycle: from onboarding to ongoing support to renewal, while coordinating with internal teams to provide the best support possible.
The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills. We respect each other as individuals and know work is just one part of life; we want you to have the flexibility and support you need to achieve fulfillment in your personal and professional lives. Ideally, this candidate is based on the U.S. East Coast.
_*Please see below the regions/countries that we cannot currently accept applications from._
Ideally, you will have:
- 3+ years of working in a similar support role
- Prior experience working with Zendesk and other support tools
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Technical problem-solving skills and resolves user issues with care
- Strong organization skills: able to work independently with little direction when necessary
- Genuine excitement about scaling a nascent platform
- An ownership mentality
- You've built something with AI and seen it through: prompts, workflows you refined, a repetitive task you automated away
- Experience working at an email platform is a huge plus
What you’ll be responsible for:
- Act as the main point of contact for any customer escalations to drive resolution in a timely, proactive manner
- Be available to work nights, weekends, and holidays – ideally, we have someone who can work one day on the weekend
- Become the customer advocate to drive cross-functional projects and initiatives across Sales, Product, and Support
- Work diligently to unblock and assist users to achieve their desired outcome
- Create and maintain thorough documentation and processes to both assist users and improve internal processes
- Build reusable assets — prompts, macros, documentation, small automations — that make the whole team faster, not just your own queue
Why this role might be for you:
- Join a fast-growing new team that prioritizes velocity.
- High impact and high visibility.
- You're autonomous and excited about owning projects.
- You want to join support that's being rebuilt around AI, not support that's bracing for it.
- Excited about new challenges and executing creative solutions.
Why this role might not be for you:
- Not a traditional 9-to-5 position.
- Need to manage multiple priorities and stakeholders.
- Must be comfortable with rapid iteration and frequent context switching.
- AI fluency is not a nice-to-have; it's table stakes.
- High expectations for both speed and quality.
Why beehiiv?
- There's no room for B players ⭐: The best makes everyone better.
- Maniacal sense of urgency ⚡: Speed is our superpower.
- Say what you think with positive intent 💬: Disagree openly and give hard feedback directly, with the intent to help someone improve.
- User-obsessed 🐝: Every decision starts with one question: how does this add value for the user?
- Ego comes second, winning comes first 🏆: We're here to create the best outcome; the team comes before the individual.
We'll take care of you:
- Competitive salary
- Stock options
- Health, dental, and vision Insurance
- 401(k) employer match
- Unlimited PTO (mandatory 10 days per year minimum)
- Annual in-person team retreat
- Unlimited book budget
- Monthly Wellness Days
_*_ Please note that we are not accepting applications from the following regions/countries:
Cuba, Pakistan, Iran, Venezuela, Morocco, Nigeria, Ivory Coast, Kyrgyzstan, Madagascar, Russia, San Marino, Togo, Tajikistan, Uzbekistan, Indonesia, Ghana, Zambia, Bangladesh, Burundi, Mozambique, Senegal, North Korea, Syria, Sudan, Belarus, Iraq, Myanmar (Burma), Central African Republic, Democratic Republic of the Congo, Lebanon, Libya, Somalia, South Sudan, Yemen, Zimbabwe, Afghanistan, Haiti, Nicaragua, Tanzania, Ecuador, Ukraine, Mali, or Malaysia.