客户成功负责人（企业）
Client Success Lead (Enterprise)
在 Affirm，我们存在的意义是为那些重要的时刻提供清晰、可预测的支付方式，没有隐藏费用，没有意外，也没有在最重要的事情上的妥协。
关于客户成功团队：
Affirm 的客户成功团队专注于与我们的商户合作伙伴建立和拓展长期合作关系，帮助他们最大化与 Affirm 的关系价值，同时推动双方的业务增长。作为售后的主要联系点，该团队与商户密切合作，优化表现，提高产品采用率，发现收入和 GMV 扩展机会，并确保整体账户健康。客户成功团队还在分析、产品、营销、信用和技术团队之间起到战略桥梁作用，代表商户并帮助制定能够为合作伙伴和 Affirm 带来成功结果的解决方案。
作为客户成功（CS）主管，你将与现有商户合作，推动收入和 GMV 扩展。CS 主管是一个高知名度的、面向商户的角色，需要出色的客户关系管理和项目管理能力，以引导商户顺利完成部署并实现优化。CS 主管是 Affirm 商户合作伙伴的售后主要联系人。该职位将向客户成功高级经理汇报。
你将负责：
- 管理多个行业的客户组合，与我们的商户合作伙伴建立长期的战略业务关系。
- 负责合同续签、价格更新和业务扩展。
- 制定主动的客户管理策略，推动增量商品交易额（“GMV”）和收入增长，并扩大 Affirm 与商户的关系覆盖范围。
- 分析商户表现并推荐项目以提高产品采用率，推广营销最佳实践，并优化项目融资方案。
- 管理商户关系健康度，确保 Affirm 和商户都能从关系中获得最大价值。
- 协调我们分析、信用、技术、营销和产品团队的跨职能团队，提升 Affirm 对商户的产品服务。
我们寻找：
- 5 年以上 B2B 客户接触经验；最好是在高科技环境中的经验
- 有谈判和完成商业合同的经验（如 RFP、续约）
- 出色的客户关系管理能力
查看英文原文
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Client Success Team:
The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.
As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. This person will report to the Senior Manager, Client Success.
What You'll Do:
- You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners.
- You will be responsible for managing contract renewals, updating pricing, and expansions.
- You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage.
- You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
- You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
- You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.
What We Look For:
- 5+ years of B2B client-facing experience; preferably in a high-tech environment
- Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
- Excellent customer relationship management skills with the ability to manage strategic accounts
- Experience in managing cross-functional projects with a high attention to detail
- Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
- Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
- Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
- Comfortable using Salesforce and BI tools
Base Pay Grade - H
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500
USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500
Please note that visa sponsorship is not available for this position.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.