远程 - 技术支持顾问
Remote - Technical Support Advisor
加入VXI
VXI全球解决方案是一家领先的业务流程和信息技术外包服务提供商，为客户提供全面的服务。公司专注于呼叫中心和BPO服务、软件开发、质量保证测试以及基础设施外包。总部位于美国，VXI在全球拥有40,000名员工，包括美国、中美洲、中国和菲律宾的多个地点。
在VXI，我们通过提供带薪培训、持续发展、具有竞争力的福利以及与全球客户体验领导者建立长期职业的机会来投资我们的员工。
VXI是平等机会雇主。符合条件的申请者将根据种族、肤色、宗教、性别、性取向、性别认同、国籍、年龄、残疾、退伍军人身份或任何其他受适用法律保护的状态，获得就业考虑。
合理安排：VXI在整个招聘过程中为有资格的残疾人提供合理安排。如果您在申请或面试过程中需要安排，请告知您的招聘人员，以便他们根据适用法律与人力资源部门协调。
如果你喜欢快速成长并和快乐、充满热情的高成就者一起工作，你将会享受在这里的职业生涯！
在一家真正相信自己所做事情的公司工作是有趣的！
我们致力于为业务带来激情和以客户为中心的理念。
加入我们，成为技术支持顾问！
职位：远程呼叫中心
加入我们，成为技术支持顾问！
你是否热衷于提供卓越的客户体验？你是否能在快节奏的呼叫中心环境中茁壮成长，解决技术问题并引导客户克服挑战？如果你热爱客户服务并具备技术天赋，我们希望你加入我们的团队！
你将负责的工作：
客户服务卓越：
· 通过电话处理客户咨询，为技术问题提供定制解决方案。
- 清晰有效地进行口头和书面沟通，确保每次互动都超越期望。
技术支援与故障排除：
· 诊断、排查并解决与iOS、macOS、智能手机、平板电脑或PC相关的问题。
- 使用多个系统进行研究并提供高效、实时的解决方案。
适应性沟通：
· 与各种各样的客户进行有效沟通。
查看英文原文
Join VXI
VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.
At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.
VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.
Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Join Us as a Technical Support Advisor!
Location: Remote Call Center
Join Us as a Technical Support Advisor!
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!
What You’ll Be Doing:
Customer Service Excellence:
· Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
Technical Support & Troubleshooting:
· Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
Adaptability in Communication:
· Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
Team Collaboration:
· Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
What You’ll Get:
Competitive Pay:
· $17.31 per hour, with opportunities for performance-based incentives.
Comprehensive Benefits:
· Full health insurance package, including medical, dental, and vision coverage.
Cell Phone Perks:
· $25/month per line for unlimited phone, text, and data (restrictions may apply).
Training and Growth:
· Paid training to set you up for success.
- Career advancement opportunities with a globally renowned leader in technology innovation.
Referral Bonuses:
· Earn ongoing bonuses for referring new employees through our Referral for Life Program.
Supportive, Inclusive Environment:
· Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.
- Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
Remote Work Requirements
· Private Workspace: A quiet, dedicated workspace with no distractions.
- Ergonomics: A comfortable desk setup with all necessary equipment.
- Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.
What We’re Looking For:
Customer Service Focus:
· Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
Technical Enthusiasm:
· A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
Resilience Under Pressure:
· Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
Learning & Growth Mindset:
· Open to feedback and coaching, with a drive to continuously improve and excel.
What You Bring:
· Proven experience in customer support or technical assistance, ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
All your information will be kept confidential according to EEO guidelines.
If interested, kindly apply using this official job application: Remote - Technical Support Advisor