解决方案工程师
Solutions Engineer
关于 Sentry
软件驱动世界，速度比以往任何时候都更快。Sentry 帮助开发者在用户察觉之前修复错误和性能问题，让团队减少灭火时间，更多时间用于构建。
被 200,000+ 家组织信赖，Sentry 是当今应用监控的标准，我们的团队正在打造其 AI 原生的未来。
职位描述：
Sentry 的解决方案工程团队负责帮助我们最大的客户成功地将 Sentry 集成到他们的应用程序和工作流中，从集成我们的 SDK 到确保警报和问题及时到达正确的位置。解决方案工程师将与客户对接，确保最佳实施和利用，以确保：
- 开发者能够有效识别并解决应用程序中的缓慢和错误。
- 开发团队提高开发者生产力和客户满意度。
在此职位中，您将
- 理解客户的痛点和目标，并将其转化为实现目标并展示业务价值的实施和入职计划。
- 开发围绕错误和性能管理、开源或 Sentry 产品的最佳实践、教育内容和资料（例如特定产品功能的“如何做”文章和/或视频）。
- 作为客户可信赖的顾问和主题专家，协助其进行软件工程和监控最佳实践的仪器化。
- 为客户提供研讨会级别的互动，以推动使用成熟度和更广泛的采用。
- 跨职能（内部）合作，向产品和开发团队提供反馈，并使 Sentry 的产品路线图与提升价值交付时间保持一致。
如果您喜欢这份工作，是因为您
- 喜欢谈论技术并与工程师和工程领导者交流。
- 欣赏在一个动态环境中工作，参与各种项目，与来自众多不同行业的客户合作。
- 喜欢发挥创造力，从零开始开发解决方案、资源和内容（脚本、代码示例、演示、销售可用的材料/文档等）。
- 有快节奏、结果导向的思维模式。
- 喜爱开发者工具、开源和/或所有与软件开发生命周期相关的事物！
资格要求
- 3+ 年解决方案工程师（优先）、实施顾问、支持工程师或软件开发人员经验，具有...
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ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE:
The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:
- Developers can effectively identify and resolve slowdowns and errors in their applications.
- Development teams increase developer productivity and customer satisfaction.
IN THIS ROLE YOU WILL
- Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.
- Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).
- Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices
- Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.
- Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.
YOU’LL LOVE THIS JOB IF YOU
- Enjoy talking about technology and interfacing with engineers and engineering leaders.
- Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.
- Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).
- Have a fast-paced, results-driven mindset.
- Love developer tools, open-source, and/or all things software development life cycle!
QUALIFICATIONS
- 3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.
- Please note- we're hiring a variety of levels so if you are interested but have less or more experience- please still apply!
- Hands-on experience working with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, Mobile Native (iOS and/or Android), etc.
- Possess excellent communication and presentation skills.
- Problem solver, knowledgable, and can-doer
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $140,000 to $190,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.