AWS团队负责人，开发
AWS Team Lead, Development
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验首先是一个员工流程。我们的愿景相同，是一个员工可以茁壮成长的地方。
TTEC Digital正在寻找一名AWS团队负责人（开发方向），加入我们的AWS合作伙伴实践部门。这是一份位于美国的远程职位。
TTEC Digital的AWS合作伙伴实践部门由150多名优秀的技术专家组成，曾多次获得AWS的行业领先奖项，并且是全球首家与Amazon Connect签约的合作伙伴。该实践部门已成功交付超过500次AWS客户上线，至今已改善了350多万次对话的客户体验。
作为AWS团队负责人（开发方向），远程工作于美国，您将提供愿景、执行和方向，以实施能够带来行业领先客户体验的战略、流程和技术。
我们的AWS实践团队作为自主单元运作，同时为多个客户提供服务。开发团队由三到四名开发者组成，包括团队负责人和项目经理。在从销售团队收到SOW和初步需求后，团队负责人会与项目经理一起进行详细的需求分析，并与客户的产经理共同规划项目的迭代计划。我们的团队被视为平等协作的群体，但负责人对项目中的技术决策拥有最终决定权和责任。因此，负责人必须能够以建设性而非破坏团队士气的方式处理专业冲突。向技术经理汇报，团队负责人需要为组织内的最佳实践文档做出贡献。
我们的AWS实践解决方案涵盖不断演进的AWS聚焦型客服中心实施方案，负责人需要及时了解亚马逊及整个行业的最新动态。团队负责人将确保我们的团队持续打磨实践，为客户提供更快、更高质量和更好性能的服务。
此职位有资格参与年度激励计划。实际提供的薪酬可能根据地理位置、工作经验、教育背景和/或技能水平有所不同。
符合条件的员工可享受以下福利：
- 医疗、牙科、视力保险
- 税收优惠的健康福利
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital is seeking an AWS Team Lead, Development, to join our AWS Partner Practice. This is a remote role based in the United States.
The TTEC Digital AWS Partner Practice comprises over 150 brilliant technical experts, has received numerous best-in-class awards from AWS, and was the first Amazon Connect partner globally to be signed. The practice has delivered over 500 AWS customer launches, improving the customer experience for more than 3.5 million conversations to date.
As the AWS Team Lead, Development, working remotely in the US, you will provide the vision, execution, and direction to implement strategies, processes, and technologies that deliver best-in-class customer experience.
Our AWS Practice teams function as autonomous units working with multiple clients at any given time. Developer teams consist of three to four developers, including the team lead and a project manager. After receiving SOWs and rough requirements from our sales team, the Team Lead works with the PM on the team to perform detailed discovery and to plan out the sprints of the project alongside the client’s product owners. Our teams are treated as a group of equals, but the lead has the final say and responsibility for the technical decisions made on a project. As such, the lead must be able to handle professional conflict in a way that is productive and edifying, not destructive to the morale of their teammates. Reporting to the Technology Manager, the Team Leads are expected to contribute to Best Practice Documentation within the organization.
Our AWS Practice solutions include an ever-evolving field of AWS-focused contact center implementations, and the Lead is expected to stay current on the latest and greatest from Amazon as well as the broader industry. The Team Lead will ensure our team continues to polish our practice to deliver faster with higher quality and better performance for our clients.
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
What You Will Be Doing:
- Morning meetings with internal team and clients
- Requirements analysis and design conversations when you have a new project starting.
- Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc.
- Helping junior team members with struggles in code and in teamwork.
- Studying new AWS Services, tools, or even new languages to address project needs.
- You need to be ready to learn quickly!
What You Will Bring;
- Demonstrated expert knowledge of AWS services and cloud architecture
- Experience with AWS services, including Lambda, DynamoDB, S3, CloudFormation, RDS, Redshift, VPC/Network configurations
- 10+ years of development experience with a recent focus on Node.js/Typescript, working with AWS services.
- Thorough knowledge of agile methodologies such as Scrum
- Ability to mentor more junior team members and to correct constructively, fostering growth in the team’s skills while strengthening relationships amongst team members
- The ideal candidate seeks to understand before prescribing a solution.
- Love of technology and the latest and greatest in development best practices, especially the latest services from AWS