患者护理代表
Patient Care Representative
Apollo Applied Research 是一家虚拟医疗诊所，为患者提供便捷的医用大麻治疗途径。我们通过循证方法，为许多慢性健康状况（如疼痛、焦虑、睡眠障碍、创伤后应激障碍等）提供有效的治疗方案，帮助患者掌控自身的整体健康。我们拥有一支经验丰富的医疗专业团队，致力于患者护理和医用大麻教育。我们正在加拿大积极寻找新的、更好的方式，通过医用大麻治疗患者的疾病。
Apollo 是一家在医用大麻这一充满活力、快速发展的行业中不断壮大的组织。在 Apollo 工作，为员工提供了持续的职业发展机会、学习、挑战和解决问题的氛围。我们的团队由富有奉献精神和同理心的专业人士组成，他们拥有多样化的视角、经验和协作能力，以最大化我们的集体影响力。
职责
- 通过支持一个或多个核心职能（教育、分诊和/或预约安排），参与患者入院和协调流程，确保临床适当且以患者为中心的体验
- 执行预约安排活动，包括新患者预约、随访和重新安排，同时支持高效的诊所流程和医生可用性
- 主动进行外部患者互动，以支持连续性护理、预约依从性以及护理过程中的必要步骤完成
- 回答患者的问题和担忧，同时收集详细的患者病史，以向患者提供更好的建议和更全面的治疗方案
- 提供一流的医用大麻教育，符合临床指导和组织协议，无论是在诊所还是通过数字平台和电话远程进行，以确保患者了解如何使用和订购大麻用于治疗
- 维护并不断发展一套信息和知识标准，经与团队讨论后确定
查看英文原文
Apollo Applied Research is a virtual medical clinic offering its patients an accessible path to medical cannabis treatment. We offer effective treatments for many chronic health conditions such as pain, anxiety, sleep disorders, PTSD and more through an evidence-based approach to empower our patients to take control of their overall health. We have a team of experienced health care professionals dedicated to patient care and medical cannabis education. We are actively seeking new and better ways to treat our patients’ illnesses with medical cannabis across Canada.
Apollo is a growing organization in the exciting, fast-paced, and evolving industry of medical cannabis. Working at Apollo provides our employees with an atmosphere of ongoing professional advancement opportunities, learning, challenges, and problem solving. Our teams consist of dedicated and empathetic professionals with a diverse set of perspectives, experiences, and collaboration to maximize our collective impact.
Purpose
Nurturing partnerships with our patients to ensure high quality medical assessments and educational support; facilitating the patient’s journey as an integral component of medical cannabis treatment. Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their treatment plan, building stronger patient rapport and loyalty.
Responsibilities
- Contribute to the patient intake and coordination process by supporting one or more core functions (education, triage, and/or appointment booking), ensuring a clinically appropriate and patient-centered experience
- Execute appointment scheduling activities, including new patient bookings, follow-ups, and rescheduling, while supporting efficient clinic flow and provider availability
- Conduct proactive outbound patient engagement to support continuity of care, appointment adherence, and completion of required steps within the care process
- Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients".
- Provide a best-in-class medical cannabis education to patients, in alignment with clinical guidance and organizational protocols, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment
- Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team
- Providing compassionate care to patients, displaying empathy and understanding at all times. Being direct, strong and confident with communication.
- Manage inbound and outbound communications with various stakeholders, including phone calls and emails, ensuring timely, professional, and clinically appropriate responses.
- Perform structured patient triage through inbound and outbound interactions, assessing patient needs, eligibility, and urgency
- Thoroughly and accurately document patient interactions within EMR systems and supporting tracking tools (e.g., spreadsheets), ensuring completeness and compliance with internal standards and privacy obligations.
- Support the coordination and execution of patient-facing events and clinic initiatives, including scheduling, patient outreach, and follow-up communications to drive engagement and attendance
- Meet or exceed defined KPIs and performance metrics
- Other duties as assigned
Requirements:
- Bilingual in English & French preferred.
- 3 or more years of relevant work experience preferred
- Customer service/Call center experience within Health care and/or hospitality industry is preferred..
- Experience with clinical databases or EMR systems preferred, but not mandatory,
- Proficient in English with strong written and oral communication skills.
- Fluency in French is an asset
- Ability to utilize critical thinking and problem-solving skills to address challenging situations.
- Utilize your passion, empathy & emotional intelligence to build relationships and help people improve their health
- Must be meticulous, initiative-taking and ability to foster a positive work environment
- Utilize strong analytical and thought leadership skills to drive productivity and efficiencies.
- Ability to function in a fast-paced and rapidly changing environment with openness to innovative ideas and show flexibility to adapt positively to changes in direction, priorities, schedules, or responsibilities
- Utilize your strong listening, communication, and leadership skills to share and action ideas within teams.
Other Details
This is a full time remote position based out of Canada
Pay range
- English stream: $20.19 / hour
- Bilingual stream (English/French): $21.62 / hour
Benefits – extended health and dental coverage, paid vacation, and participation in our employer-supported retirement savings program
Originally posted on Himalayas