业务服务总监（医疗补助运营）
Director, Business Services (Medicaid Operations)
我们正在寻找一位Medicaid运营业务服务总监，领导我们收入管理服务部门的一个关键领域。在此职位上，您将作为我们的Medicaid负责人和专业领域专家，塑造我们如何提供卓越服务、推动运营卓越，并为客户带来行业领先的实践。您将担任一个高度可见的领导角色——与客户和内部团队建立牢固的合作关系，培养高绩效人才，并在该职能范围内推动创新、效率和持续改进。我们继续扩展我们的服务和解决方案，以帮助客户实现其战略重点，加强合规计划，并优化其Medicaid回扣管理运营。这是一个令人兴奋的机会，适合一位在客户影响、团队领导和业务转型交汇点上茁壮成长的领导者。此职位为全远程办公。
职责：
服务交付与运营卓越
- 负责并开发一流的交付流程和产出，为客户带来积极体验，并展示服务的价值。
- 作为效率的推动者和变革的领导者，持续改进业务服务流程和项目，倡导团队内的最佳实践。
- 直接负责对客户提供Medicaid回扣交付物的审查和批准，确保质量、准确性、符合政府和合同要求，并遵守SLA。
- 负责对Model N系统中客户合同和数据管理的设置与维护进行审查和批准。
- 遵守所有SOC控制和内部流程及程序。
Medicaid专业领域知识与监管领导力
- 作为Medicaid处理和合同的专业领域专家，制定最佳实践，并与客户、直接下属、同行和高级管理层分享思想领导力。
- 理解法规变化的影响，主动识别支持这些变化所需的流程和系统变更，并向内部和外部利益相关者解释这些影响。
- 通过深入了解Medicaid索赔级别的详细验证，与各州合作解决争议，从而推动回扣节省。
团队领导与人才培养
- 领导、指导和发展一支高绩效的Medicaid运营团队，培养问责制、协作、持续改进和客户导向的文化。
查看英文原文
We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Revenue Management Services organization. In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients. You will play a highly visible leadership role—building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function. We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations. This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation. This role is fully remote.
Responsibilities:
Service Delivery & Operational Excellence
- Own and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.
- Act as a driver of efficiency and a leader of change, continually improving business services processes and programs and championing best practices across the group.
- Direct the review and approval of Medicaid rebate deliverables to clients, ensuring quality, accuracy, compliance with government and contractual requirements, and adherence to SLAs.
- Responsible for review and approval of the setup and maintenance of customer contracts and data management within Model N systems.
- Comply with all SOC controls and internal processes and procedures.
Medicaid Subject Matter Expertise & Regulatory Leadership
- Serve as the subject matter expert in Medicaid processing and contracting, setting best practices and sharing thought leadership with clients, direct reports, peer groups, and senior leadership.
- Understand the impact of regulatory changes, proactively identify the process and system changes required to support them, and educate internal and external stakeholders on those impacts.
- Drive rebate savings through a deep understanding of Medicaid claims-level detail validations and by partnering with states to resolve disputes.
Team Leadership & People Development
- Lead, coach, and develop a high-performing Medicaid operations team, fostering a culture of accountability, collaboration, continuous improvement, and client service excellence.
- Build team capability through clear goals, ongoing feedback, development planning, and effective performance management that supports both individual growth and business priorities.
- Create an inclusive, globally connected team environment that enables colleagues across regions, functions, and time zones to work effectively together and deliver consistent results.
- Provide leadership through change, helping the team adapt to evolving client needs, regulatory requirements, technologies, and operational priorities.
Client Relationship Management
- Own and grow strategic client relationships, serving as the senior point of escalation and developing strong partnerships with clients and internal stakeholders.
- Respond to customer and client inquiries regarding processing status, reconciliation questions, data discrepancies, and payment status.
Cross-Functional Partnership & Innovation
- Collaborate with GP Pricing and GTN teams, participating in cross-functional meetings and providing insights and information as required.
- Work directly with product teams to drive system enhancements and efficiency, including adoption of AI and automation, ensuring requirements are defined and tested and that change management is in place to embed new capabilities into business processes.
Qualifications:
- Bachelor’s degree in accounting, Finance, Business, or related field
- 10+ years of experience working in the pharmaceutical industry with Medicaid agreements, including experience leading teams and managing client relationships, is required.
- Proven people leadership experience, with the ability to build, coach, and develop high-performing teams, set clear expectations, and foster a culture of accountability, collaboration, and continuous growth.
- Demonstrated ability to lead through change and serve as a change agent, driving process improvement, operational transformation, and adoption of new ways of working across teams and stakeholders.
- Experience working with Medicaid rebate systems; recognized subject matter expertise in Medicaid rebates, with the ability to set and champion best practices.
- Experience working in mandated deadline environment; effective management of multiple client assignments; ability to prioritize.
- Must be able to comprehend and/or learn complex government compliance requirements and retain, build upon, and apply this knowledge daily.
- High accuracy rate and attention to detail along with high degree of analytical skills; ability to produce client-ready deliverables to a high-level executive/professional client base.
- Able to manage multiple and competing tasks across functional areas is essential.
- Technical ability to understand underlying data structures and deal with large amounts of data.
- Experience achieving and maintaining compliance with all applicable regulatory, legal, and operational rules and procedures and activities are met with “best” industry practices.
- Ability to deliver required periodic results with a high degree of accuracy and minimal management review.
- Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
- Advanced proficiency in Microsoft Office, with strong capabilities in Excel, PowerPoint, and Word to analyze data, develop client-ready materials, and communicate insights effectively.
- 10-20% of travel required
At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include:
- Unlimited PTO for salaried employees – because flexibility fuels success
- Comprehensive medical, dental, and vision coverage
- Health Savings & Flexible Spending Accounts
- 401(k) with company match to invest in your future
- Volunteer Time Off (VTO) to give back to causes you care about
- Life and pet insurance for peace of mind
- Employee Assistance & Mental Health Programs
- Charitable giving opportunities
- Professional coaching and career development
…and much more.
At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills.
The base salary for this position will be $150,000 to $195,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions, and you might match another opening at a different level.
About Model N
Model N is transforming how Life Sciences companies manage revenue, commercialization, and compliance.
For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medical technology companies.
Our intelligent, cloud-based platform combines technology, data, analytics, AI, and industry expertise to help leading Life Sciences organizations optimize revenue, navigate complex regulations, improve decision-making, and bring life-changing products to market faster.
Today, 150+ leading companies across the globe trust Model N to optimize growth and transform critical commercial processes. Our solutions manage approximately $1.3 trillion in gross revenue, helping customers reduce complexity, strengthen compliance, and unlock new opportunities for growth.
At Model N, we are building the next generation of Life Sciences revenue management—where technology, data, AI, and human expertise come together to create meaningful business impact.
Join us to build technology that powers innovation in Life Sciences and makes a difference at global scale.
For more information, visit .
Equal Opportunity Statement
Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference for more information.
For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at
Originally posted on Himalayas