产品交付与增长副总裁（AI）
VP, Product Delivery & Growth - AI
职位名称：产品交付与增长副总裁 - 人工智能
地点：美国 - 远程办公
**到办公室的期望**
对于远程职位：如果该职位为远程工作，将会有需要前往多伦多和/或盐湖城办公室的现场活动。这些包括但不限于入职培训、团队活动、半年度和年度团队会议。
在PointClickCare，我们的使命很简单：帮助提供者提供卓越的护理。而这一切始于我们的员工。作为一家由创始人领导并私有化的健康科技公司，我们赋予员工突破界限、创新和塑造医疗保健未来的能力。
我们拥有最大的长期和后急性护理数据集，并拥有400多家集成合作伙伴的市场，我们的平台服务于超过30,000家提供者组织，真正改变了数百万人的生活。我们还将相当大比例的收入重新投资于研发，确保员工拥有创新和产生持久影响的资源。被福布斯评为顶级私营云公司，并被评为加拿大最受赞赏的企业文化之一，我们提供灵活性、成长机会和有意义的工作。
在PointClickCare，我们赋予员工成为更智能医疗保健未来的建筑师；一个以人类为中心、由AI加速的未来，创造有意义且持久的变化。员工利用AI作为创造力、生产力和深思熟虑决策的催化剂。通过将AI工具整合到日常工作中，协作得到增强，结果得到改善，每位团队成员都能具备最大化其影响力的能力。这一切从我们的招聘实践开始，我们发现能够补充我们使命的AI专业知识，并持续投资于培训和发展，以在整个员工旅程中培养创新。
加入我们，重新定义医疗保健，使其不仅生存，更能蓬勃发展。要了解更多关于PointClickCare的信息，请查看Life at PointClickCare，并在Glassdoor和LinkedIn上与我们联系。
团队简介
集成护理 + SNF报销组合涵盖了从患者转介到护理交付再到付款的连接流程：包括国家护理协作网络和Audacious平台上的急症护理和保险公司协作、跨客户细分的Secure Conversations、执业者EHR解决方案、SNF入院和管理护理流程，以及SNF营收周期和
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Job Title: VP, Product Delivery & Growth - AI
Location: USA - Remote
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare , so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Integrated Care + SNF Reimbursement portfolio spans the connected workflows that carry a resident from referral through care delivery to payment: including, acute and payer care collaboration on the National Care Collaboration Network and Audacious platforms, Secure Conversations across our customer segments, practitioner EHR solutions, SNF admissions and managed care workflows, and SNF revenue cycle and reimbursement optimization.
The Outbound Product Management team within this portfolio is the bridge between strategic customer relationships, go-to-market execution, and product direction. The team is remote and hybrid across the US and Canada, and works shoulder to shoulder with inbound Product Management, Engineering, and every GTM function.
Key Responsibilities:
- Go-To-Market Strategy & Portfolio Growth: Own end-to-end go-to-market strategy for the portfolio from launch through scale. Define the growth thesis for each product line, set adoption and revenue targets with Sales and Revenue Operations, and drive cross-functional accountability for attainment.
- Commercial Model & Monetization: Lead pricing, packaging, and monetization strategy for new and AI-enabled capabilities, including usage-based pricing, tiered access, and enterprise licensing. Partner with Pricing, Finance, and Revenue Operations on scalable models that protect margin.
- Product Strategy & Roadmap: Partner with inbound Product Management leaders to shape portfolio direction, translating customer feedback, competitive signals, and adoption data into roadmap and investment recommendations. Serve as the commercial voice in portfolio planning and trade-off decisions.
- Executive Customer Engagement & Market Leadership: Build executive relationships across strategic SNF, payer, practitioner, and acute accounts. Lead beta and co-development programs that generate real-world proof points, and represent PointClickCare with customers, industry bodies, and analysts.
- Organizational Leadership & Talent Development: Lead and grow the Outbound Product Management function, including leaders of teams. Hire, coach, and develop talent, establish operating cadence and standards aligned with the product development lifecycle and go-to-market model, and foster accountability, inclusion, and continuous improvement.
- Portfolio Performance & Market Insight: Define and track portfolio, customer engagement, and go-to-market KPIs. Lead competitive analysis, customer research, and thought leadership, and partner with legal, compliance, and governance teams to support responsible deployment of AI-enabled capabilities.
Key Responsibilities:
- Go-To-Market Strategy & Portfolio Growth: Own end-to-end go-to-market strategy for the portfolio from launch through scale. Define the growth thesis for each product line, set adoption and revenue targets with Sales and Revenue Operations, and drive cross-functional accountability for attainment.
- Commercial Model & Monetization: Lead pricing, packaging, and monetization strategy for new and AI-enabled capabilities, including usage-based pricing, tiered access, and enterprise licensing. Partner with Pricing, Finance, and Revenue Operations on scalable models that protect margin.
- Product Strategy & Roadmap: Partner with inbound Product Management leaders to shape portfolio direction, translating customer feedback, competitive signals, and adoption data into roadmap and investment recommendations. Serve as the commercial voice in portfolio planning and trade-off decisions.
- Executive Customer Engagement & Market Leadership: Build executive relationships across strategic SNF, payer, practitioner, and acute accounts. Lead beta and co-development programs that generate real-world proof points, and represent PointClickCare with customers, industry bodies, and analysts.
- Organizational Leadership & Talent Development: Lead and grow the Outbound Product Management function, including leaders of teams. Hire, coach, and develop talent, establish operating cadence and standards aligned with the product development lifecycle and go-to-market model, and foster accountability, inclusion, and continuous improvement.
- Portfolio Performance & Market Insight: Define and track portfolio, customer engagement, and go-to-market KPIs. Lead competitive analysis, customer research, and thought leadership, and partner with legal, compliance, and governance teams to support responsible deployment of AI-enabled capabilities.
Required Skills & Qualifications:
- 12+ years of experience in product management, product marketing, or product growth, including 5+ years leading teams at the Director level or above.
- Demonstrated ownership of go-to-market strategy for a multi-product portfolio, with accountability for adoption and revenue outcomes beyond launch execution.
- Proven success building commercial models for SaaS and AI-enabled products, including pricing, packaging, and monetization, with fluency in ARR, NRR, CAC, LTV, and churn.
- Executive presence and demonstrated ability to influence and align senior leaders across Sales, Sales Enablement, Customer Success, Revenue Operations, Solutions, Pricing, and Professional Services.
- Experience leading leaders, including hiring, developing, and scaling teams through organizational change.
- Strong data-driven decision-making skills, using qualitative and quantitative signals to set priorities and make defensible trade-offs.
- Ability to travel regularly to strategic customer sites and industry events, with occasional travel to PointClickCare offices.
Preferred Experience:
- Background in post-acute care, senior care, or payer-provider collaboration models.
- Experience taking AI-enabled products to market, including generative AI, large language model, and agentic capabilities.
- Familiarity with interoperability, care transitions, and referral and authorization workflows.
At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
Equal Employment Opportunity:
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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