员工关系与参与专员
Employee Relations and Engagement Specialist
职位编号 17080
**简介：**
员工关系与参与专员为 Oak Ridge National Laboratory（ORNL）人力资源局员工关系部内的员工关系和参与相关事务提供指导和操作支持。
该职位负责案件接收与跟踪、文档管理、报告、促进讨论、组织参与、学习体验协调以及跨职能协作。该职位将与人力资源业务伙伴、经理、总法律顾问办公室、员工关切部门和其他利益相关者紧密合作，建立流程，促进一致性、及时跟进和数据驱动的决策，以支持积极的雇主-员工关系。
成功候选人将运用良好的判断力、分析能力和对雇佣实践的知识，支持公平一致的决策，识别趋势，加强经理支持，并帮助将员工关系见解与主动的组织参与和员工体验对齐。
**主要职责：**
- 支持并协调合理调整请求和员工关系案件的接收、文档管理、跟踪、跟进、调查、促进讨论、调解相关活动、辅导对话及其他早期干预工作。
- 评估员工关系事项，识别组织和合规风险，并推荐实际、一致且记录完整的行动方案。
- 制定调查计划，进行访谈，审查相关文档，评估发现结果，并准备清晰、客观的报告、建议和案件摘要。
- 维护准确、保密且及时的案件记录、时间线、状态更新、结果记录、文档包、跟踪器、仪表板、报告和其他案件管理工具。
- 与人力资源业务伙伴、法务部门、高级领导和其他利益相关者合作，处理复杂、敏感或跨职能的工作场所问题。
- 记录、标准化并持续改进员工关系流程、工作流、检查表、接收工具、模板、程序、参与项目和跟踪实践。
- 通过案件数据、员工反馈和适用的人力资源指标，识别员工关系趋势、重复出现的工作场所问题、参与主题、培训需求、经理支持需求和预防机会。
- 支持设计
查看英文原文
Requisition Id 17080
**Overview:**
The Employee Relations and Engagement Specialist provides guidance, and operational support across a broad range of employee relations and engagement matters within the Employee Relations Division of the Human Resources Directorate at Oak Ridge National Laboratory (ORNL).
This role manages case intake and tracking, documentation, reporting, facilitated discussions, organizational engagement, learning experience coordination, and cross-functional collaboration. The role will work closely with the HR Business Partners, managers, Office of General Counsel, Employee Concerns, and other stakeholders to establish processes, promote consistency, timely follow-up, and data-informed decision making that support positive employe-employer relations.
The successful candidate will use sound judgment, analytical skills, and knowledge of employment practices to support fair and consistent decision-making, identify trends, strengthen manager support, and help connect employee relations insights to proactive organizational engagement and employee experience alignment.
**Major Duties/Responsibilities:**
- Support and coordinate accommodation requests and employee relations intake, documentation, tracking, follow-up, investigations, facilitated discussions, mediation-related activities, coaching conversations, and other early intervention efforts.
- Assess employee relations matters, identify organizational and compliance risks, and recommend practical, consistent, and well-documented courses of action.
- Develop investigation plans, conduct interviews, review relevant documentation, evaluate findings, and prepare clear, objective reports, recommendations, and case summaries.
- Maintain accurate, confidential, and timely case records, timelines, status updates, outcome records, documentation packets, trackers, dashboards, reports, and other case-management tools.
- Partner with HR Business Partners, Legal, Senior Leaders, and other stakeholders to address complex, sensitive, or cross-functional workplace matters.
- Document, standardize, and continuously improve Employee Relations processes, workflows, checklists, intake tools, templates, procedures, engagement programs, and tracking practices.
- Identify employee relations trends, recurring workplace issues, engagement themes, training needs, manager support needs, and prevention opportunities through case data, employee feedback, and applicable workforce metrics.
- Support the design, administration, analysis, and follow-up of employee engagement surveys, pulse surveys, focus groups, listening sessions, and related feedback mechanisms.
- Translate employee feedback, case trends, and workforce data into actionable insights, recommendations, presentations, tools, and organizational solutions.
- Build trusted relationships while maintaining professional independence, appropriate boundaries, confidentiality, and consistent treatment of employees.
- Stay informed of developments in employment law, employee relations practices, workplace investigations, and employee engagement strategies.
- Foster a respectful workplace by aligning work, behaviors, and interactions with ORNL’s core values of Impact, Integrity, Teamwork, Safety, and Service.
- Ability to build trusted relationships while maintaining professional independence, appropriate boundaries, and confidentiality.
- Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.
**Basic Qualifications** **:**
- BS/BA degree in Human Resources, Business Administration, Organizational Development, Communications, Psychology, Industrial/Organizational Psychology, or a related field and a minimum of five years relevant experience.
- Experience advising or supporting managers on employee relations matters, including performance concerns, conduct issues, conflict resolution, policy interpretation, accommodations, and workplace concerns.
- Experience conducting or supporting workplace investigations and preparing clear, fact-based documentation, summaries, and recommendations.
- Proficiency with Microsoft Office applications and experience using shared drives, spreadsheets, tracking tools, case management systems, HR systems, or reporting tools.
**Preferred Qualifications** **:**
- MS/MA degree in Human Resources, Industrial/Organizational Psychology, Business Administration, Organizational Development, Employment Law, or a related field.
- Professional certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or an employee relations, workplace investigations, or mediation-related credential.
- Experience supporting employee engagement surveys, pulse surveys, organizational assessments, focus groups, listening sessions, facilitated discussions, action planning, or manager training programs.
- Experience developing or improving employee relations processes, templates, case-management tools, dashboards, training materials, or engagement programs.
- Experience working in a large, complex, matrixed, regulated, scientific, technical, research, higher education, federal-contractor, government-related, or mission-driven environment.
- Knowledge of federal-contractor requirements and employment-related compliance obligations.
**Special Requirements:**
- This position requires access to sensitive and confidential employee information. The selected candidate must demonstrate the highest standards of discretion, integrity, confidentiality, and professional judgment.
- Occasional work outside normal business hours may be required to address time-sensitive matters.
- This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
- Visa sponsorship is not available for this position.
For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required. Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.
To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
**About ORNL:**
As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.
ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.
Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.
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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.