AI解决方案工程师
AI Solutions Engineer
**招聘经理**: Jeff Martin，CTO
我们正在寻找一名AI解决方案工程师，以推动Applause所有团队的AI应用。你将为销售、客户成功、市场、财务和人力资源/招聘等部门制定并维护每月的AI驱动工作流程路线图，然后实际实施这些流程：搭建工具，将集成连接到我们的核心系统，培训团队如何使用它们，并跟踪它们是否带来实际效果。这是一个构建者角色，你将与我们的CTO和首席架构师密切合作，他们负责更广泛的AI愿景和治理，而你负责执行。
**职责：**
- AI工作流路线图与交付
- 为每个部门（特别关注销售、客户成功、市场、人力资源/招聘、财务和会计）制定每月AI工作流路线图，按生产力或成本影响进行优先级排序
- 识别各部门中的手动重复性工作，并设计AI驱动的工作流程来替代或加速它
- 实施你所规划的工作流：配置工具、构建自动化，并使其进入日常使用，而不仅仅是记录建议
- 根据使用情况和反馈，在发布后迭代和优化工作流
- 系统与集成
- 构建内部工具和端到端AI工作流以提高公司生产力和效率（结合直觉编码和定制实现）
- 支持AI及相关工具的系统实施，与CTO和工程团队合作确定技术需求和数据访问
- 将AI工具连接到核心业务系统（CRM、HRIS、财务工具、Slack等），使工作流在团队已使用的系统中运行
- 采用、培训与投资回报率
- 对你构建的工作流和工具进行部门团队培训，并跟进确保它们被实际使用
- 直接与终端用户解决采用问题，而不是向上级汇报
- 跟踪各团队和使用案例中AI工具的使用情况和成本，并进行月度投资回报率报告
- 每月向CTO汇报工作流交付、采用情况以及生产力/成本影响
- 随着时间推移提升团队能力，使他们能够自行构建和管理自己的AI工作流，从而让部门更加自给自足，而不是依赖你进行每次更改
**资格要求：**
- 信息系、商业系统、数据科学、计算机科学或工程学士学位，或相关技术领域（或同等的实际经验）
- 2–5年经验
查看英文原文
**Hiring Manager**: Jeff Martin, CTO
We're looking for an AI Solutions Engineer to drive AI adoption across every team at Applause. You 'll build and maintain a monthly roadmap of AI-powered workflows for departments like Sales, Customer Success, Marketing, Finance, and HR/TA, then actually implement them: standing up tools, wiring integrations into our core systems, training the team on how to use them, and tracking whether they're moving the needle. This is a builder role, and you'll work closely with our CTO and Chief Architect, who own the broader AI vision and governance, while you own execution.
**Responsibilities:**
- AI Workflow Roadmap & Delivery
- Build a monthly roadmap of AI workflows to design and ship, prioritized by productivity or cost impact, for every department (specifically focused on Sales, Customer Success, Marketing, Human Resources/ Talent Acquisition, Finance, and Accounting)
- Identify manual, repetitive work across departments and design AI-driven workflows to replace or accelerate it
- Ship the workflows you scope: configure tools, build automations, and get them into daily use, not just document recommendations
- Iterate and fine-tune workflows post-launch based on usage and feedback
- Systems & Integrations
- Build internal tools and end-to-end AI workflows to increase company productivity and efficiency (blend of vibe coding and custom implementation)
- Support system implementations for AI and adjacent tools, partnering with the CTO and Engineering on technical requirements and data access
- Connect AI tools into core business systems (CRM, HRIS, finance tools, Slack, etc.), so workflows run inside the systems teams already use
- Adoption, Training & ROI
- Train department teams on the workflows and tools you build, and follow up to make sure they're actually being used
- Troubleshoot adoption issues directly with end users rather than escalating them
- Track usage and cost of AI tools by team and use case, and run monthly ROI reporting
- Report progress monthly to the CTO on workflow delivery, adoption, and productivity/cost impact
- Level up teams to build and own their own AI workflows over time, so departments grow more self-sufficient rather than depending on you for every change
**Qualifications:**
- Bachelor's degree in Information Systems, Business Systems, Data Science, Computer Science, or Engineering, or a related technical field (or equivalent hands-on experience)
- 2–5 years of experience in AI/LLM implementation, workflow automation, technical business operations, or a related hands-on technical role
- Able to write and modify code for simple, internal business applications (even if AI writes most of it) — production-grade or engineering-quality code is not required
- Demonstrated experience building integrations or automations (e.g., Zapier, Make, APIs, low-code/no-code platforms)
- Working knowledge of modern AI tools Claude, Copilot, and similar) and how to apply them to business workflows
- Comfortable working cross-functionally with non-technical teams (Sales, CS, Marketing, Finance, HR) to scope and deliver workflows
- Strong communicator who can train and troubleshoot with non-technical users
- Detail-oriented with strong ownership over initiatives, from start to finish
- Very effective in a remote work environment
**Benefits:** 100% remote w/ no office mandate | Unlimited PTO | 20 official company holidays | Health care | Life insurance | Stock options | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career by being early in a fast-growing tech startup
**About Applause**
Applause is a SaaS start-up founded by experienced entrepreneurs and backed by the best VCs in Silicon Slopes. We’re focused on helping companies supercharge their team’s performance so they can win more lifelong customers. Learn more about our company and culture here: