业务分析师 - 业务发展
Business Analyst- Business Development
职位概述：
高级业务分析师及客户成功协调员，通过将先进的医疗理赔分析与高互动的关系管理相结合，作为自保雇主客户的策略合作伙伴，支持高级客户经理。该职位负责提供可操作的见解，确保卓越的客户满意度，并推动医疗计划表现的可衡量改进。理想的候选人既具备严谨的分析能力，又以客户为中心，能够将复杂的数据转化为对多样化利益相关者的有意义策略。
这是一个远程职位。
主要职责：
· 构建并自动化报告和仪表盘（例如在 Tableau、Power BI 或类似工具中），以支持持续监控和利益相关者获取洞察。
- 通过针对技术型和非技术型受众的报告、仪表盘和演示文稿，将复杂数据转化为清晰、可操作的见解。
- 支持并参与定期的客户会议、战略审查和演示。
- 与内部团队（数据科学、临床运营、调查、高管领导层）协作，确保服务交付的无缝衔接。
- 维护与高管层面的良好关系，并为账户增长机会做出贡献。
- 审查客户绩效指标和反馈，以确保分析解决方案达到或超越预期。
- 准备临时分析，以支持客户查询和战略举措。
- 制作并交付面向客户的报告、演示文稿和书面沟通内容，突出关键绩效指标、趋势和机会。
- 在多个团队之间优先处理竞争性请求，尤其是在高优先级或时间敏感的情况下。
- 在需要时为客户经理提供支持
任职要求：
教育背景：· 商业、经济、数据分析、统计学或相关领域的学士学位优先
工作经验：
· 2-3 年使用医疗理赔数据进行分析工作的经验
- 2 年以上使用数据可视化工具的经验
- 2 年以上在客户管理、客户成功、咨询或类似客户导向岗位的工作经验
- 在业务绩效环境中应用数据分析的实证经验
技术技能：
- 精通 SQL，有数据查询和数据库管理经验。
- 有使用数据可视化工具（Tableau、Power BI、QlikView）的经验。
- 熟悉统计软件或编程语言（R、Python）
查看英文原文
Job Summary:
The Senior Business Analyst & Client Success Coordinator, serves as a strategic partner to self insured employer clients by combining advanced healthcare claims analytics with high touch relationship management, in support of senior account executives. This role is responsible for delivering actionable insights, ensuring exceptional client satisfaction, and driving measurable improvements in healthcare program performance. The ideal candidate is both analytically rigorous and client focused, capable of translating complex data into meaningful strategies for diverse stakeholders.
This is a remote role.
Key Responsibilities:
· Build and automate reports and dashboards (e.g., in Tableau, Power BI, or similar tools) to support ongoing monitoring and stakeholder access to insights.
- Translate complex data into clear, actionable insights through reports, dashboards, and presentations tailored for both technical and non-technical audiences.
- Support and participate in regular client check-ins, strategic reviews, and presentations.
- Collaborate with internal teams (data science, clinical operations, investigative, executive leadership) to ensure seamless service delivery.
- Maintain strong executive level relationships and contribute to account growth opportunities.
- Review client performance metrics and feedback to ensure analytic solutions meet or exceed expectations.
- Prepare ad hoc analyses to support client inquiries and strategic initiatives.
- Develop and deliver client facing reports, presentations, and written communications that highlight key performance metrics, trends, and opportunities.
- Prioritize competing requests across teams, especially when high priority or time sensitive.
- Providing support to Account Managers as needed
Qualifications:
Education:· Bachelor’s degree in Business, Economics, Data Analytics, Statistics, or related field preferred
Experience:
· 2-3 years of analytical work experience with healthcare claims data
- 2 + years of experience with data visualization tools
- 2+ years of experience in account management, client success, consulting, or similar client facing roles
- Proven experience applying data analytics in a business performance environment
Technical Skills:
- Proficiency in SQL and experience with data querying and database management.
- Experience with data visualization tools (Tableau, Power BI, QlikView).
- Familiarity with statistical software or programming languages (R, Python, SAS, SPSS).
- Working knowledge of ETL processes and data pipelines.
- Ability to identify trends, patterns, and actionable insights in large datasets.
Key Competencies:
· Strong written and verbal communication skills, and talent for relationship-building.
- Ability to translate complex data into clear, actionable insights.
- Exceptional problem solving and strategic thinking abilities.
- High attention to detail and commitment to accuracy.
- Ability to thrive in a fast paced, lightly structured environment.
- Hands on, collaborative, proactive work style.
- Proven ability to manage multiple projects and deadlines independently.
What Success Looks Like:
· Analytic deliverables are accurate, timely, and actionable, enabling clients to make informed decisions and realize measurable value.
- Dashboards, reports, and presentations are clear, compelling, and tailored, making complex data accessible to nontechnical audiences.
- Client satisfaction remains high, reflected in strong engagement, positive feedback, and expanded partnership opportunities.
- Cross functional teams view you as a reliable collaborator, known for clear communication, proactive problem solving, and strong follow-through.
- Projects are delivered on time and with minimal friction, thanks to your ability to coordinate resources, manage timelines, and anticipate risks.
- You demonstrate ownership and independence, managing competing priorities while maintaining exceptional attention to detail.
- You contribute to organizational growth, whether through improved analytics, enhanced client relationships, or support for new business initiatives.
This job description serves as a general overview of the role and is not exhaustive. The role may be required to perform additional responsibilities as needed to support the organization’s goals and objectives.
Who is SmartLight Analytics:
SmartLight Analytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare. With this end in mind, SmartLight works for self-funded employers to reduce the wasteful spend in their healthcare plan through our proprietary data analysis. Our process works behind the scenes to save money without interrupting employee benefits or requiring employee behavior changes.
Originally posted on Himalayas