旅行代理（Amadeus）
Travel Agent (Amadeus)
Exoticca 是一家开创性的在线旅行社，彻底改变了长途梦想之旅的构思、制作和电子商务。Exoticca 品牌的核心价值在于“创造人生里程碑”。我们相信提供高性价比的旅行，探索独特的目的地，精心策划非凡的旅行体验，并对我们的客户和地球展现出真诚的关怀。
我们是一支专业、充满活力、多元文化的团队，在快速国际扩张中，寻找新的合作伙伴，帮助我们打造这一代最先进、最具前瞻性的旅游公司。
我们做什么？
作为 Exoticca 航班运营团队的 GDS 专家，你将负责协助我们的旅行运营团队完成日常任务。
成为这样一个团队的一员，你将：
- 处理和支持旅行运营任务（航班变更、取消请求、退款流程）
- 管理、升级并跟进 GDS 的问题和案例；
- 处理 GDS 中的协商票价和预付退款；
- 直接与我们的陆地供应商合作，处理预订前后的需求；
- 通过多种联系方式在目的地为客户提供紧急问题支持
要求
- 英语流利沟通（会法语/西班牙语等其他语言者优先考虑），
- 熟悉 Amadeus 航班/GDS，
- 有在 GDS 中处理协商票价和佣金的经验，
- 能够计划、多任务处理并有效管理时间。
- 高度灵活和适应排班：你将轮班工作，包括晚上、周末和节假日。
- 工作地点在西班牙。
优选资格：
- 在旅游行业有至少 2 年的客户服务经验，最好是包含航班相关经验
- 有在快速增长环境中工作的成功记录
- 适应性强，具备解决问题和快速学习的能力
福利
- 与职位职责和经验相匹配的具有竞争力的薪酬包。
- 此外，我们提供灵活的补偿管理方式，包括餐饮、交通、私人健康保险（通过 Cobee）。
- 在西班牙境内的远程办公模式。
- 从一开始就是正式合同。
- 以优惠价格提供的旅行套餐！
- 如果你带来和你一样优秀的人，将获得推荐奖金。
- 无限量咖啡、团队午餐、英语课程、半年一次的公司派对。
- 最后但同样重要的是，加入一个有趣且充满动力的多元文化团队，在一个敏捷且快速发展的组织中工作！
- 加入 Exoticca
查看英文原文
What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we do?
As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.
Be a part of a team where you will:
- Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
- Manage, escalate and follow-up of GDS issues and cases;
- Dealing with negotiated rates and advanced refunds in GDS;
- Working directly with our land suppliers for a pre & post-bookings requested.
- Support customers in destination with emergency issues using different contact channels
Requirements
- Fluent communication in English (additional language like French/Spanish are considered),
- Strong knowledge of Amadeus Flights / GDS,
- Proven experience dealing with negotiate fares and commissions in GDS,
- Ability to plan, multi-task and manage time effectively.
- High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays.
- Based in Spain.
Preferred Qualifications:
- A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
- Proven record in fast-growing environments
- Adaptability, problem-solving and fast-learning attitude
Benefits
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Remote work model within Spain.
- Permanent contract from the start.
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
Originally posted on Himalayas