客户经理 - 亚太区
Account Manager - APAC
关于ElevenLabs
ElevenLabs是一家AI研究和产品公司，正在改变我们与技术互动的方式。
我们于2023年1月成立，推出了首个类人AI语音模型。如今，我们为数百万用户和数千家企业提供服务——从快速发展的初创公司到德意志电信和Meta等大型企业。我们的投资者包括安德里森·霍罗维茨、ICONIQ Growth和红杉资本等全球最知名的机构。我们已筹集7.81亿美元资金，最近估值达到110亿美元——始终与11倍相关。
我们已从语音扩展到三个主要平台：
- ElevenAgents 使企业能够提供无缝且智能的客户体验，具备集成、测试、监控和可靠性，以大规模部署语音和聊天代理。
- ElevenCreative 使创作者和营销人员能够生成和编辑70多种语言的语音、音乐、图像和视频。
- ElevenAPI 为开发者提供对我们的领先AI音频基础模型的访问权限。
我们所做的每一件事都是由团队的创造力和奉献精神带来的——建设者们正在做他们一生中最好的工作。我们是研究人员、工程师和运营人员。国际奥数竞赛奖牌得主和前创始人。如果你想努力工作并创造持久的积极影响，我们想听听你的声音。
我们如何工作
- 高速度：快速实验、精简自主团队和最小的官僚主义。
- 影响力而非职位名称：我们没有职位名称。而是看你的影响力。没有任何任务高于或低于你。
- AI优先：我们使用AI以更快的速度和更高的质量结果推进工作。我们在整个公司都这样做——从工程到增长再到运营。
- 无处不在的卓越：我们所做的每件事都应该与我们的AI模型的质量相匹配。
- 全球化团队：我们重视你的才能，而不是你的位置。
我们提供的福利
- 创新文化：你将参与一个世代性的机会，定义AI的发展方向，身边有不断突破可能性边界的团队。
- 成长路径：加入ElevenLabs意味着加入一个充满活力的团队，有无数机会产生影响——超越你的直接角色和职责。
- 学习与发展：ElevenLabs主动通过年度自选津贴支持职业发展。
- 社交旅行：我们还提供年度自选津贴，让你每年以任何方式与同事见面。
- 年度公司集训：每年，我们都会在新的地点将整个团队聚集在一起。
查看英文原文
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We're looking for a self-starter, highly energetic Account Manager, who is passionate about voice technology. We don't just sell a product, we're building a community of highly engaged people that want to partner with us for the long term. We love working with our customers to support and guide them through their voice AI journey with a focus on ultimately driving long term value for them. Our Account Management team is at the forefront of this. In this role you will:
- Be part of an early Account Management team with endless opportunities for impact. You'll partner with the team to help develop a scalable account management playbook and framework that supports our customers in the APAC region.
- Build and maintain strong relationships with a book of commercial and enterprise clients in the APAC region — you'll specifically be managing customers across Southeast Asia and North Asia.
- Play a key role in driving long term adoption of multiple products.
- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
- Own expansion and renewal of accounts within your book of business.
- Measure and improve customer satisfaction & experience.
- Own your account management KPIs (NRR/GRR) and track against the company goals.
Requirements
- 3-7 years of previous experience in Account Management or Customer Success in a fast paced, SaaS organization.
- A strong builder and customer excellence mindset.
- Commercial experience — you will own renewals and expansion for your book of business.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
- Excellent problem-solving and analytical skills to address customer needs and concerns.
- A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale.
- Fluency in English and Mandarin — Must possess professional-level fluency in Mandarin, with the ability to confidently communicate and engage with customers, negotiate contracts, and articulate complex ideas both verbally and in writing. Experience in a bilingual work environment is highly preferred.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.