远程人力资源运营与绩效专员 - 拉丁美洲
Remote People Operations & Performance Associate - LATAM
关于Valatam
Valatam将拉丁美洲的双语专业人士与全球客户联系起来。我们自豪地被评为2025–2026年度最佳工作场所，这证明了优秀的工作始于优秀的人才。
职位描述
作为远程人力资源与绩效专员，您将监控虚拟助理的出勤率、工作效率和考勤情况，并提供指导和支持。您将分析绩效数据，维护准确的报告，并与人力资源、客户管理及财务部门合作，提升服务质量、参与度和留存率。
主要职责
- 使用时间跟踪工具和内部报告监控VA的出勤率、工作时长、工作效率和表现。
- 识别绩效风险，分析根本原因，并及时实施改进计划。
- 定期进行检查、辅导会议，并在需要时实施改进计划。
- 维护准确的绩效记录、仪表板和关于工作效率、服务质量及参与度的月度报告。
- 验证非工作时间和加班时间数据，确保准确及时地提交给财务部门。
- 与客户管理团队合作，确保VA的表现符合客户期望并解决相关问题。
- 与人力资源、财务、增长、招聘及学习与发展部门协作，处理运营需求和常见趋势。
- 支持VA的参与度、认可、发展和留存计划。
- 参与更广泛的HR项目、新员工培训和行政任务。
- 其他相关任务
要求
- 英语（C1/C2）和西班牙语流利
- 2–3年人力资源管理、客户管理、人力资源劳动力或生产力协调等相关经验
- 有跟踪KPI、生产力、出勤率、交付成果或服务质量的经验
- 熟练使用Google Workspace和Microsoft Office
- 有使用Asana、Notion、Trello或其他类似工具的经验者优先
- 有使用时间跟踪工具的经验者优先
- 优秀的沟通和辅导技能，能够给予建设性反馈
- 优秀的沟通能力和细致的注意力
- 静音的家庭办公室，稳定的网络连接（下载速度≥10 Mbps，上传速度≥2 Mbps）及备用连接
- 本科或副学士学位优先
福利
我们的核心价值观
我们践行ACTION（完成任务）、CARE（帮助他人并正确做事）、OUTSTANDING（达到最高标准）、DEPENDABLE（承担每项承诺）和ENERGY（带来正能量）。
查看英文原文
About Valatam
Valatam connects bilingual professionals from Latin America with global clients. We're proud to be certified as a Great Place to Work for 2025–2026, proof that great work starts with great people.
About the Role
As a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support. You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.
Key Responsibilities
- Monitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reports.
- Identify performance risks, analyze root causes, and implement timely improvement plans.
- Conduct regular check-ins, coaching sessions, and implement improvement plans when necessary.
- Maintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagement.
- Validate undertime and overtime data for accurate, timely submission to Finance.
- Partner with Account Management to align VA performance with client expectations and address concerns.
- Collaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trends.
- Support VA engagement, recognition, development, and retention initiatives.
- Contribute to broader HR programs, new-hire training, and administrative projects
- Other related tasks as needed
Requirements
- Fluent in English (C1/C2) and Spanish
- 2–3 years of experience in people management, Account management, HR Workforce or productivity coordination, or similar.
- Experience tracking KPIs, productivity, attendance, deliverables, or service quality.
- Proficient in Google Workspace and Microsoft Office
- Experience with Asana, Notion, Trello, or similar tools is a plus
- Experience with time-tracking tools is a plus
- Excellent interpersonal and coaching skills, with the ability to give constructive feedback
- Excellent communication and attention to detail
- Quiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connection
- Bachelor's or Associate's degree preferred
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $950-$1,100 per month, based on experience.
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
Originally posted on Himalayas