订单确认代表 - 13:00-21:00 ET（居家办公）
Order Clarification Representative - 1pm-9pm ET (Work From Home)
如果您的名字听起来耳熟，那是有原因的。我们是知名产品Koozie® Can Kooler的创造者——还有更多！作为促销产品行业最大的供应商之一，您可能在本地银行、大型音乐会或体育赛事中见过我们的作品。我们在从笔到咖啡杯、午餐袋、科技配件、野营椅和获奖日历等各类产品上印制公司标志和标语。我们对员工、客户、社区和行业的贡献是我们所做一切的驱动力。我们称之为Keep It. Give It.，这确保了我们交付的产品和解决方案能带来积极而持久的影响。
加入Koozie Group的绝佳理由：
- 以人为本的文化
- 灵活的工作时间
- 优秀的轮班补贴（第二班：每小时1.25美元 / 第三班和周末班：每小时1.75美元）
- 我们会为所有职位提供培训！
- 优厚福利，包括：
- 医疗HSA和HRA计划
- 灵活支出账户
- PPO牙科保险
- VSP视力保险
- 员工援助计划
- 雇主支付的寿险
- 401(k)计划并匹配雇主部分
- PTO - 带薪休假（年假、病假、个人假期）
- 晋升机会
- 学费报销
- 员工推荐奖金计划
- 员工表彰计划
- 员工慈善回馈计划（最高价值250美元）
订单确认专员
想成为令人兴奋的客服团队一员吗？您是否喜欢快节奏的工作环境，并有机会成长？您是否希望了解促销产品行业以协助我们的客户？如果您对以上任何问题回答“是”，请继续阅读！
订单确认专员负责澄清和维护非生产就绪的订单。该职位将处理并回应分销商关于订单的问题或样稿。他/她还将通过电话、传真和/或电子邮件联系分销商，解决与非生产就绪订单相关的任何问题或疑问。
主要职责：
- 澄清和验证客户的采购订单，并及时将订单处理至制造环节（更改印刷颜色、设置发货日期）
- 在确认队列中处理艺术样稿批准/不批准
- 接收并处理确认邮箱中的客户邮件
- 处理队列中的来电和外拨电话
- 报表、加急请求、现场巡查和其他杂项任务。灵活地进入其他客户服务相关角色
资格要求：
- 高中毕业
查看英文原文
If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.
Great reasons to join Koozie Group:
- People-first culture
- Flexible schedules
- Great shift differential (2nd shift: $1.25/hour / 3rd shift and weekend shifts: $1.75/hour
- We will train for all positions!
- Great benefits, including:
- Medical HSA and HRA plans
- Flex spending accounts
- PPO dental
- VSP vision
- Employee assistance program
- Employer-paid life insurance
- 401(k) with employer match
- PTO - Paid Time Off (vacation, sick, personal)
- Advancement opportunities
- Tuition reimbursement
- Employee referral bonus program
- Employee recognition program
- Employee charitable giveback program (up to $250 value)
Order Clarification Associate
Want to be a part of an exciting CSR Team? Do you enjoy a fast-paced work environment with the opportunity to grow? Do you have the desire to learn about the promotional products industry in order to assist our customers? If you answered yes to any of these questions, keep reading!
The Order Clarification Associate is responsible for clarifying and maintaining non production ready orders. This position will process and respond to distributor questions or proof on orders. He/she will also contact distributors via phone, fax and/or email to resolve any issues or questions regarding non production ready orders.
Major Duties/Responsibilities:
- Clarifying and validating customer’s purchase orders and processing order to manufacturing in a timely manner (change imprint colors, set ship dates)
- Processing art proof approvals/non approvals in clarification queues
- Receive and process customer emails in clarification email inbox
- Inbound and outbound phone calls in queues
- Reports, rush request, hand walks and other misc duties. Flexing into other customer service related roles
Qualifications:
- High School diploma or equivalent required
- Previous customer service and data entry experience is preferred
Special Training or Competencies:
- Proficiency using a computer and associated software
- Strong verbal and written communication skills
- Experience using order management systems such as Oracle, MacPac and AS400
- Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
- Possesses good problem solving skills, and is detail oriented
- Proven ability to work well under pressure to meet order deadlines
- Excellent attention to detail
- Ability to multitask & focus on multiple issues at once
- Excellent customer service skills and ability to deescalate situations
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.
Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Originally posted on Himalayas