会说西班牙语的呼叫中心代表（远程 - 仅限阿拉巴马州）
Spanish Speaking Call Center Representative (Remote - Alabama Only)
你必须位于阿拉巴马州，这是一个完全远程的职位，需要能够说西班牙语。Tribeca Pediatrics 是一家位于纽约市的大型儿科诊所，正在寻找能够在家工作的人员来充实我们的呼叫中心。我们将提供设备（电脑、显示器、耳机）和培训。你必须拥有稳定的互联网连接和一个安静的工作环境。
公司简介：Tribeca Pediatrics 由 Dr. Michel Cohen 于 1994 年创立，现已发展成为纽约市最大且最受尊敬的儿科初级护理诊所。我们在纽约市大都会区和新泽西州的繁华社区拥有超过 40 家门店，我们真正是工作和带家人的好地方。我们由杰出的儿科医生、护士执业者和医疗支持人员组成的团队，采用一种独特的理念，强调低干预、细致的医疗方式，同时提供最高质量的服务和护理。
职位描述：呼叫中心接待员通过协助安排预约、提供政策和诊所信息，以及处理在纽约市大都会区多个地点的繁忙儿科初级护理办公室中的情况，为患者（及他们的父母）提供高水平的客户服务。
角色与职责
- 以同理心和善意提供优质的客户服务
- 能够保持积极的态度和专业性
- 准确地为不同办公室的患者安排预约
- 遵循适当的分诊流程，并为护士和儿科医生安排留言
- 注册并引导新患者
- 能够回答关于诊所和门店的一般问题
- 遵守 HIPAA 法规和政策
- 将电话转接至正确的个人/部门
任职要求
- 具备稳定的互联网连接，以便远程工作，不受干扰（我们将提供电脑和显示器）
- 1 年以上客户服务或呼叫中心工作经验
- 优秀的沟通和解决问题的能力
- 强大的计算机技能
- 能够适应快节奏的工作环境
- 能够自我管理
- 必须居住在阿拉巴马州
薪资
- 起薪 - 每小时 12 美元，有晋升和成长空间。
工作环境/条件
- 在安静的地方居家办公，确保任务不受干扰
- 电话和邮件数量较多
身体需求
查看英文原文
You must be located in Alabama, this is a completely remote position that requires the ability to speak Spanish. Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a quiet place to work.
ABOUT THE COMPANY: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.
JOB DESCRIPTION: A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area.
ROLES AND RESPONSIBILITIES
- Provide excellent customer service with empathy and kindness
- Ability to maintain a positive demeanor and professionalism
- Schedule appointments accurately for patients across multiple offices
- Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
- Register and guide new patients
- Ability to answer general questions about the practice and offices
- Adhere to HIPAA regulations and policies
- Transferring calls to the correct individuals/departments
QUALIFICATIONS
- A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)
- 1+ Years of customer service experience/ call center experience
- Excellent communication and problem solving skills
- Strong computer skills
- Ability to handle a fast-paced environment
- Ability to self manage
- Must live in Alabama
SALARY
· Starting rate - $12.00/hr with increases and room for growth.
ENVIRONMENTAL/WORKING CONDITIONS
- Work from home from a quiet place where you can perform your tasks uninterrupted
- High volume of calls and emails
PHYSICAL DEMANDS
Requires sitting and standing associated with a normal office environment. Manual dexterity needed using a computer keyboard. While performing duties of this position, the employee is regularly required to talk or hear. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
Benefits to support your health & wellness:
- After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year
- 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)
- Accrue up to 16 days of PTO/ year with the ability to roll over unused days
- Fully paid Gym Membership to select gyms in NYC and NJ
- Additional medical coverage buy up available through Aflac
- Exclusive access to preferred pricing for Pet Insurance
ADDITIONAL NOTES
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficient
Salary: Starting $12.00 per hourOriginally posted on Himalayas