护理协调员
Care Coordinator
Two Chairs 正在构建一种全新的心理健康体系，其理念是当前的现状并不足够好。我们致力于提供行业顶尖的临床体验、更好的客户结果、突破性的创新以及获得最高质量护理的途径，以此提升整个行业的标准。因此，我们非常高兴并感到荣幸地被授予了“2025年最佳工作场所”和“2025年福布斯医疗领域最佳工作场所”的称号。
我们公司的核心价值观之一是“拥抱差异”，多样性、公平性、包容性和归属感是我们建立业务和团队所遵循的原则。我们鼓励所有背景的候选人申请，即使您认为自己可能不符合该职位的一些要求。
关于该职位
护理协调是我们的护理运营团队的一部分，该团队支持交付卓越心理健康服务所需的操作流程。护理协调是一个客户支持团队，其使命是为我们的客户和临床团队提供一流的体验。护理协调位于多个职能的交汇点，并与产品与工程、临床护理、护理运营、市场和业务发展部门协作。
您将负责在 Two Chairs 的整个护理旅程中支持我们的潜在客户和现有客户。该职位的工作时间为太平洋时间上午9点至下午5点。
核心职责领域
客户沟通
- 通过电话和电子邮件支持客户，每班次8小时，优先安排太平洋时间上午9点至下午5点。
- 作为客户在 Two Chairs 接受护理过程中的共情联系人。
- 向潜在客户和正在接受护理的客户解释基本的保险福利以及 Two Chairs 的计费和保险流程。
- 在整个护理过程中持续支持客户，回答与护理物流、计费和保险相关的问题。
临床医生沟通
- 支持我们的临床团队处理各种操作流程，如排班物流和退款请求。
- 在必要时帮助将临床医生的问题转交给正确的团队。
影响与成功指标
您在前90天内将产生的影响：
- 熟悉护理协调员的工作流程
- 开始独立处理基本的客户和临床医生沟通
您在第一年内将产生的影响：
- 通过为客户提供可及、支持和信息丰富的支持，消除寻求心理健康护理的常见障碍
- 协助客户入职
查看英文原文
Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.
One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply, even if you don't think they meet some expectations of the role.
About the role
Care Coordination is part of our Care Operations team, which supports the operational processes needed to deliver exceptional mental healthcare. Care Coordination is a customer support team whose mission is to deliver and facilitate a best-in-class experience to our clients and to our clinical team. Care Coordination operates at the juncture of many functions and collaborates with Product & Engineering, Clinical Care, Care Operations, Marketing, and Business Development.
You'll be responsible for supporting our prospective and active clients throughout their care journey at Two Chairs. The hours for this position are 9am - 5pm PT.
Core Areas of Responsibility
Client Communications
- Support our clients via phone and email in 8-hour shifts, 9-5 PT preferred.
- Serve as an empathetic point of contact for clients as they navigate care at Two Chairs.
- Explain basic insurance benefits and Two Chairs billing & insurance processes to prospective clients and/or clients actively in care.
- Continue to support clients throughout their care journey by answering questions related to care logistics and billing and insurance.
Clinician Communications
- Support our clinical team with various operational workflows such as scheduling logistics and refund requests.
- Help redirect clinician questions to the right team when necessary.
Impact and Success Indicators
Where you’ll make an impact in the first 90 days:
- Onboard into Care Coordinator workflows
- Begin to work independently on basic client and clinician communications
Where you’ll make an impact in the first year:
- Remove common barriers to seeking mental healthcare by providing accessible, supportive, and informative support to our clients
- Support with onboarding new Care Coordinators
- Be a key contributor to company priorities by helping ease processes for our clients and clinicians.
You’ll be successful if you are:
- Comfortable speaking on the phone with a diverse range of clients
- Excited about communicating efficiently, clearly, and comprehensively
- Knowledgeable or interested in learning about health insurance and claims submission
- Detail-oriented and excited about problem-solving to get the job done
- Comfortable working in a metrics-based environment
- Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment
Compensation & Benefits
The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $47,000 and $55,000.
- Equity in a high-growth start-up
- Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- 401(k) Retirement savings options
- One-time $200 Work from Home reimbursement
- Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Paid parental leave
Outreach Notice to Applicants
We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.
All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.