项目经理
Project Manager
在Exelab定制解决方案中的项目经理角色
在Exelab，我们构建定制化、创新性的解决方案，直接针对客户的独特业务目标。每个客户项目本质上都被视为一个小型产品开发周期：我们从特定的业务目标或问题出发，打造定制化解决方案（可能涉及软件、AI模型、系统集成等），以实现可衡量的业务影响。项目经理负责确保每个项目按时、按预算交付，并在整个过程中让客户保持充分了解和对齐。这不是一个管理一个大型项目数月的角色。在Exelab，项目经理同时跟进多个不同客户、行业和复杂度的项目：从雄心勃勃的定制产品构建到较小的支持和协助合同。这种多样性需要强大的组织纪律性，快速切换上下文的能力，以及对每个项目的足够理解，以便有效管理，而无需参与每一个细节。
主要职责
项目经理同时确保多个客户项目的运营健康。其核心职责包括：
· 预算、时间线与资源管理：负责每个项目的财务和运营维度。制定并跟踪预算，定义现实的时间线，并确保每周分配合适的资源。当范围、时间和成本之间出现权衡时，项目经理梳理选项，清晰地向客户传达，并确保在不拖延项目的情况下做出决策。
- 客户沟通与期望设定：作为客户的日常主要联系人：处理日程安排、回应问题和升级请求、规划活动，并让客户了解进展。项目经理坚定而公平地设定期望，确保客户了解将交付的内容、时间及成本。当事情未按计划进行时，项目经理透明沟通并努力解决问题，而不是过度承诺以维持客户满意度。
- 交付监控与项目控制：跟踪每个项目各阶段的进展，确保交付物在约定的时间和预算内完成。价值构建者负责产品及其成果，并让项目经理了解进展。项目经理的重点是运营治理。在较小的项目中，可能没有专门的项目经理，但项目经理仍需确保所有关键节点得到妥善处理。
查看英文原文
The Project Manager Role in Exelab's Tailor-Made Solutions
At Exelab, we build custom, innovative solutions that directly target our clients' unique business objectives. Each client engagement is essentially treated as a mini product development cycle: we start from a specific business goal or problem and craft a tailor-made solution (which might involve software, AI models, systems integration, etc.) to deliver measurable business impact. The Project Manager is responsible for ensuring that each project is delivered on time, on budget, and with the client properly informed and aligned throughout the process. This is not a role where you manage one large program for months. At Exelab, the PM follows several projects simultaneously across different clients, industries, and complexity levels: from ambitious custom product builds to smaller support and assistance contracts. This variety demands strong organizational discipline, the ability to context-switch rapidly, and enough understanding of each project to govern it effectively without needing to be involved in every detail.
Key Responsibilities
The Project Manager ensures the operational health of multiple client engagements simultaneously. Their core responsibilities include:
· Budget, Timeline & Resource Governance: Own the financial and operational dimension of each project. Plan and track budgets, define realistic timelines, and ensure the right resources are allocated on a weekly basis. When trade-offs arise between scope, time, and cost, the PM structures the options, communicates them clearly to the client, and ensures a decision is made without stalling the project.
- Client Communication & Expectation Setting: Serve as the primary day-to-day point of contact for clients: handling scheduling, responding to questions and escalations, planning activities, and keeping the client informed about progress. The PM sets expectations firmly and fairly, ensuring the client understands what will be delivered, when, and at what cost. When things don't go as planned, the PM communicates transparently and works toward a resolution rather than over-promising to keep the client happy.
- Delivery Monitoring & Project Control: Track the progress of each project across its phases, ensuring deliverables are completed within the agreed timeline and budget. The Value Builder owns the product and its outcomes, and keeps the PM aligned on progress. The PM's focus is operational governance. In smaller engagements without a Value Builder, the PM takes on a broader scope, including more direct involvement in planning and client-facing decisions.
- Multi-Project Organization: Maintain clarity and control across a portfolio of parallel projects at different stages and of varying sizes. This requires disciplined personal organization, effective use of project management tools, and the ability to switch context rapidly without losing track of anything. The PM proactively flags risks before they become problems and maintains a clear picture of each project's status at all times. AI tools are used directly in daily work to accelerate planning, documentation, and tracking.
In summary, the Project Manager at Exelab is the person who makes sure projects actually get delivered. They own the operational dimension (budget, timeline, resources, client communication) and ensure that the team's work translates into results the client can see. They treat each engagement as a delivery commitment with clear scope, timeline, and budget, adapting their level of involvement to the project's complexity but always maintaining visibility and control over what's happening and what comes next.
Requirements
Ideal Candidate Profile – Skills and Experience
Our ideal candidate combines operational discipline with enough understanding of the solutions being delivered to govern projects credibly. This is not a role that requires doing the technical work, but it requires understanding it well enough to know when things are on track and when they're not.
· Multi-Project Management Experience: Solid track record of managing several projects simultaneously, with direct accountability for budgets, timelines, and deliverables. Experience in consulting, agencies, system integrators, or similar multi-client environments is particularly relevant. We want someone who has managed the full lifecycle of projects (from kick-off to go-live), including the phases where things don't go as planned and trade-offs need to be made quickly.
- Client-Facing Communication & Firmness: Excellent communication is essential, but we specifically need someone who can set expectations and hold the line when necessary. Not someone who accommodates every client request to keep them happy, but someone who builds trust through reliability, transparency, and the ability to say "no" (or "not now, and here's why") without damaging the relationship. Experience managing client relationships where you had to deliver difficult messages and maintain trust is directly relevant.
- Solution Understanding: The PM must understand the solutions well enough to govern projects credibly. Experience with CRM platforms, system integrations, or enterprise software helps, but we are not looking for a technical specialist. We need someone who can follow a technical discussion, understand what's being built, and recognize when something is off track. Prior hands-on experience with implementation projects is valued because it builds this intuition, but the PM role itself is about governance, not execution.
- Learning Agility & Domain Flexibility: Every project is a different client in a different industry. The PM must be able to rapidly understand new business contexts and adapt. Deep expertise in one domain matters less than the demonstrated ability to quickly become effective in unfamiliar territory. A candidate who has successfully managed projects across several different industries will stand out over someone with many years in a single vertical.
- Organizational Rigor & Autonomy: Managing multiple projects simultaneously requires disciplined self-organization and the ability to work autonomously. We need someone who prioritizes proactively, maintains clarity across parallel workstreams, and flags issues before they become emergencies. Practical, adaptive rigor matters more than rigid adherence to heavy methodologies.
- Native Italian and at least B2-level English required.
In summary, an ideal candidate profile might read: "Experienced project manager with a track record of managing multiple client projects simultaneously; able to set expectations firmly while maintaining trust; understands technical solutions well enough to govern delivery without doing the work; adapts rapidly to new industries and client contexts; organized, autonomous, and focused on making sure things actually get done."
Originally posted on Himalayas