患者护理导航员 – 虚拟/远程
Patient Care Navigator – Virtual/Remote
关于WovenX Health：我们是一家快速发展的远程医疗公司，致力于提供可及的高质量专科医疗服务。我们创新的AI驱动平台可在几分钟内将患者与经过专科培训的高级执业提供者（APPs）连接起来，满足日益增长的专科医疗服务需求。
最初专注于胃肠病学——需求最高的专科领域——WovenX现在正在扩展到其他专科，以优化医疗服务的交付流程。通过减少不必要的急诊就诊并提高资源利用效率，WovenX提供更快、更便捷且成本更低的专科医疗服务。
职位描述
我们正在寻找一位亲和力强、技术熟练的人员加入我们的团队，担任全职远程患者护理导航员。这是一个高度面向患者的客户服务中心岗位，大部分工作时间将通过电话直接与患者沟通。
理想的候选人应非常适应长时间在电话中工作，能够自信地致电患者并接听来电，提供指导，营造积极的患者体验，并准确记录互动情况。出色的口头和书面沟通能力，以及能够专业、清晰且富有同理心地与患者交流是必不可少的条件。
虽然具有临床医疗助理（CMA）背景者优先，但该职位更侧重于患者支持和客户服务，而非传统的医疗助理职责。候选人还应熟悉多个电子病历系统（EMRs）和平台，并能在快节奏的远程环境中独立工作。
你将负责
- 该职位的值班时间为周二至周六，太平洋时间（PT）上午10:00至下午7:00。
- 通过电话、聊天和其他虚拟沟通渠道为患者提供卓越的客户服务
- 协助患者进行注册、解答问题、处理技术相关问题并获取医疗服务
- 与患者、诊所工作人员和医疗保健提供者进行专业且富有同理心的沟通
- 在多个电子病历系统、医疗平台、保险门户和其他技术系统中高效工作
- 在相应系统中准确记录患者信息和互动情况
- 协助保险验证、病历核对、记录检索和其他临床行政任务
- 为医疗提供者和诊所合作伙伴提供患者和就诊相关的支持
- 保持高标准的工作质量
查看英文原文
About WovenX Health: We are an expanding telehealth company committed to delivering accessible, high-quality specialty care remotely. Our innovative AI-powered platform connects patients with specialty-trained Advanced Practice Providers (APPs) within minutes, addressing the increasing demand for specialty care.
Initially focused on gastroenterology—the highest-demand specialty—WovenX is now expanding to additional specialties to streamline care delivery. By reducing unnecessary ER visits and maximizing resource efficiency, WovenX delivers faster, more accessible, and cost-effective specialty care.
About the role
We are seeking a personable and tech-savvy individual to join our team as a fully remote Patient Care Navigator. This is a highly patient-facing, customer service-focused role, with much of the workday spent communicating directly with patients by phone.
The ideal candidate is extremely comfortable being on the phone for extended periods, confidently calling patients and answering calls, providing guidance, creating a positive patient experience, and documenting interactions. Exceptional verbal and written communication skills and the ability to communicate with patients professionally, clearly, and compassionately are essential.
While a Clinical Medical Assistant (CMA) background is preferred, this position is less focused on traditional MA responsibilities and more focused on patient support and customer service. Candidates should also be comfortable working across multiple electronic medical record systems (EMRs) and platforms, and able to work self-sufficiently in a fast-paced remote environment.
What you'll do
- Scheduled hours for this position are Tuesday–Saturday, 10:00 AM–7:00 PM Pacific Time (PT).
- Provide exceptional customer service to patients through phone, chat, and other virtual communication channels
- Assist patients with registration, questions, technology-related issues, and accessing healthcare services
- Communicate professionally and compassionately with patients, clinic staff, and healthcare providers
- Work efficiently across multiple EMRs, healthcare platforms, insurance portals, and other technology systems
- Accurately document patient information and interactions within the appropriate systems
- Assist with insurance verification, chart reconciliation, records retrieval, and other clinical administrative tasks
- Support providers and clinic partners with patient and visit-related needs
- Maintain a high level of accuracy while working in a fast-paced, multi-tasking environment
- Follow established workflows, policies, and procedures while recognizing opportunities to improve processes
- Protect patient privacy and maintain compliance with applicable healthcare privacy and security requirements
Qualifications
- Active medical assistant certification from a nationally recognized and accredited program preferred
- Two or more years of experience in a patient-facing or customer service role, preferably in healthcare, such as patient care navigator, medical assistant, healthcare call center representative, clinic front office staff member, patient services representative, or similar role
- Exceptional customer service, verbal communication, and interpersonal skills
- Excellent written communication skills with high attention to spelling and grammar
- Extremely comfortable communicating with patients by phone
- Strong technology skills and the ability to quickly learn and navigate multiple systems simultaneously
- Experience working with multiple electronic medical records (EMRs)
- Self-sufficient and able to work independently
- Strong problem-solving skills and the ability to take initiative without constant direction
- Comfortable troubleshooting routine technology and workflow issues independently and escalate more complex issues appropriately
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
Remote work requirements
Because this is a fully remote position, candidates must have:
- A reliable, high-speed internet connection capable of supporting multiple healthcare platforms and applications simultaneously
- A suitable, private workspace that allows for confidential patient communication
- The ability to remain consistently available and connected throughout scheduled working hours
- A reliable plan for maintaining connectivity in the event of an unexpected internet or power interruption
Originally posted on Himalayas