高级 ServiceNow 技术项目经理
Sr. ServiceNow Technical Project Manager
职位：高级ServiceNow技术项目经理
资质要求：美国公民，具备获得国防部秘密级安全许可的能力
核心工作时间：周一至周五上午7点至下午4点（节假日除外）
工作地点：远程办公
教育/认证要求：信息技术相关领域或工商管理专业的学士学位；可选：项目管理专业人士（PMP）或项目管理协会敏捷认证从业者（PMI ACP）认证。
最低资格要求：
- 在快节奏、动态环境中拥有8年以上相关工作经验
- 拥有5年以上管理ServiceNow ITOM平台实施的经验
- 具有带领团队和管理网络应用的经验
- 3年以上定义和交付系统支持策略的经验，包括业务分析和需求收集能力。
- 精通敏捷Scrum方法论
- 熟练使用Microsoft Office套件
具体职责：
- 领导团队构建、交付并管理ServiceNow ITOM的SaaS环境。
- 管理整体工作量、计划与调度、资源管理、过渡计划、报告、交付物准备、质量保证和指标、客户关系管理以及战略业务规划。
- 分析与新且复杂项目相关的问题，并提出涉及财务、排期、技术、方法、工具和解决方案组件的创新方案。
- 负责日常管理整体项目/合同支持运营，可能涉及多个任务和不同地点的人员。
- 组织、指导并协调与指定项目相关的所有活动的计划和生产。
- 对项目结果负责。
- 与项目发起人和利益相关者合作完成项目章程，明确范围、目标、交付物、所需资源、预算和时间。
- 完成工作分解结构，估算每项任务所需的工作量。
- 提供项目计划，明确每项任务的完成时间。
- 清晰地向团队成员和利益相关者传达期望。
- 确保项目按时、在预算内并符合所需的质量标准交付。
- 与国防部和其他利益相关者建立并维护良好的关系。
- 在利益相关者和团队成员之间进行调解。
- 识别并缓解可能影响项目成功的风险和问题。
- 解决问题
查看英文原文
Position: Sr. ServiceNow Technical Project Manager
Clearance: US Citizenship and ability to obtain DoD SECRET clearance
Core Work Hours: 7a-4p Monday – Friday, except Government Holidays
Place of Performance: Remote
Education/Certification Requirements: Bachelor's degree in information technology related field or business administration; Optional: Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI ACP) certification required.
Minimum Qualifications:
- 8+ years of relevant work experience in a very fast-paced, dynamic environment
- 5+ years of experience managing ServiceNow ITOM platform implementations
- Experience with leading teams and managing web applications
- 3 years’ experience defining and delivering systems’ support strategy, including business analysis and requirements gathering abilities.
- Expertise with Agile Scrum methodology
- Advanced skill in Microsoft Office Suites
Specific Duties:
- Lead a team to build, deliver, and manage SaaS environment for ServiceNow ITOM.
- Manage the total work effort, planning and scheduling, resource management, transition planning, reporting, deliverables preparation, quality assurance and metrics, customer relationship management, and strategic business planning.
- Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
- Performs day-to-day management of overall project/contract support operations, possibly involving multiple tasks and groups of personnel at multiple locations
- Organizes, directs, and coordinates the planning and production of all activities associated with assigned project
- Assumes responsibility for project results
- Works with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing
- Completes work breakdown structure to estimate effort required for each task
- Provides a project schedule to identify when each task will be completed
- Communicates clearly expectations to team members and stakeholders
- Ensure that the project is delivered on time, within budget, and to the required quality standards.
- Build and maintain strong relationships with DoD and other stakeholders
- Mediates between stakeholders and team members
- Identify and mitigate risks and issues that may impact the program's success.
- Resolves issues and solves problems throughout project life-cycle
- Manages project scope by ensuring changes to scope are documented and approved
- Tracks and reports on project milestones and provides status reports when requested
- Leads, coaches, and motivates team members
- Organizes, directs, and coordinates the planning and production of all activities associatedwith assigned projects
- Makes decisions and recommendations based on the business need for each project, and makes on- going decisions based on what’s best for the organization
- Monitor and report on the program's progress to key stakeholders.
- Drive business growth by identifying opportunities to expand our offerings, improving our service delivery, and fostering a culture of innovation within the team.
- Ensure compliance with all relevant policies, procedures, and regulations.
Our Company Overview:
BCMC, LLC is an IT engineering firm that specializes in digital transformation and automation. Since our establishment in 2007, we have been providing support to federal clients. Our corporate culture is centered on innovation and problem-solving, which we believe supports our nation. At BCMC, we strive to foster an environment that encourages innovative thinking and solutions. Our primary goal is to develop and deliver top-quality services to our clients to help them achieve their objectives. We take pride in our track record of delivering exceptional services, which we attribute to our dedicated team of experts. We value our employees and are committed to creating a work environment that promotes growth, development, and success.
Benefits
Extremely competitive salary
95% employer paid for employee medical, dental, & vision coverages
100% employer paid for employee life, STD & LTD disability coverages
401k with company match
Flexible Spending Account (FSA) for dependent & health care
11 standard holidays & 3 weeks of annual leave
Originally posted on Himalayas