Onboarding Consultant I, SMB - Bilingual Thai
**语言要求：** 必须精通泰语和英语
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持满意。
**_日常工作内容_**
多语言入职团队是 Toast 的一个新项目，旨在扩大我们对以泰语为主要语言的客户的销售和服务能力。作为多语言入职团队的入职顾问，相当于 Toast 的“实施专家”，你将从客户购买 Toast 开始，到客户旅程的入职阶段，担任客户的项目经理和联系人。
你需要在入职经理的指导下自主工作，以实现每月激活目标，根据客户需求和 Toast 要求优先处理工作，并提供高质量的客户互动。要在 Toast 成为一名入职顾问，你需要灵活、有强烈的增长目标驱动力，并且擅长在模糊环境中工作！
**_你的职责（Responsibilities）_**
- 利用你对 Toast 产品的了解和项目管理技能，在上线阶段与餐厅业主合作，制定入职计划，确保在时间表和预算内实现高质量的实施体验。
- 通过使餐厅业主和员工能够使用 Toast，建立管理日常餐厅运营的最佳实践，这包括劳动力和食品成本管理、桌位周转时间和客户关系管理。
- 负责进行远程现场评估，确定客户在安装前的网络需求，并将这些需求传达给项目资源。
- 远程执行入职流程，记录 Toast POS 系统的安装过程，观察 Toast 最佳实践，并记录在项目设计阶段发现的任何与最佳实践不符的情况。
- 创建并领导针对整个餐厅员工的入职培训计划，教他们如何利用根据其业务和工作流程配置的 Toast 产品，重点在于提高运营效率，从而积极影响客户和员工的体验。
- 同时管理多个入职项目，包括你所在地区 80 家以上的餐厅的入职业务。
- 确保过渡顺利进行，并且你能够提供远程上线支持，协助和指导客户。
查看英文原文
**Language Requirement:** Must be bilingual/Fluent in Thai & English
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
**_A day in the life_**
The Multi-Language Onboarding Team is a new venture from Toast, building out our sales and servicing capacity to customers whose primary language is Thai. As an Onboarding Consultant with our Multi-Language Onboarding team, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey.
You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!
**_What you'll do (Responsibilities)_**
- Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
- Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
- Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
- Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
- Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.
**_What you'll need to thrive (Requirements)_**
- Bilingual/Fluent in Thai & English required
- Experience in the Restaurant or Hospitality Industry
- 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
- Success operating independently and navigating competing priorities in a constantly changing environment
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
**_What will help you stand out (Nonessential Skills/Nice to Haves)_**
- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience with Salesforce CRM
- Experience working in the tech industry or for a SAAS company
- Training, teaching, or development experience
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$70,000—$80,000 USD
Zone B
$60,000—$70,000 USD
Zone C
$55,000—$65,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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