客户支持经理（Attendance Plus）
Manager, CS (Attendance Plus)
ParentSquare是一家快速发展的位于圣巴巴拉的公司，每天都在改变学校和家长之间的沟通方式。听起来很简单？我们努力让它保持简单！我们的使命是赋予学校力量，让所有学生家庭参与度大幅提升。ParentSquare和我们的旗舰产品RemindHub服务超过2200万名学生，通过统一的沟通工具——表单、报名、支付、回复、即时消息、语言翻译、聊天等，推动我们的使命。Remind Chat是我们的一款免费产品，覆盖超过80%的K-12学生，为教师和家长提供安全且易于使用的直接沟通平台。我们最新的创新成果SmartSites为学区提供最先进的网站，提升其在线形象和可访问性。
我们不只是在打造产品；我们在打造有影响力的教育者和积极参与的家长，以改善所有学生的生命。我们是客户和员工的坚定倡导者，邀请您加入我们这段激动人心的旅程。
我们正在寻找：
ParentSquare正在寻找一名客户成功经理——Attendance Plus，来为我们的最新产品之一建立客户成功实践体系，随着产品规模扩大而发展。Attendance Plus帮助学区应对长期缺课问题，现在签约的客户将决定该产品在K-12领域的采用方式。
这是一个亲力亲为、教练结合的角色。您将负责自己的战略型Attendance Plus客户群，同时招聘并指导一个小的客户成功经理团队——您将在过程中构建操作手册，而不是继承现有的。您需要深入客户账户，处理升级问题，并关注学区实际需要解决的出勤率问题。
您将与销售、教育、产品和支持团队紧密合作，并在产品成熟过程中成为Attendance Plus客户的内部代言人。
此职位将包括：
- 负责自己的战略型Attendance Plus客户群，直接对其结果和续约负责
- 招聘、指导和发展不断壮大的客户成功经理团队，使其成为学区领导的可信顾问
- 从零开始构建Attendance Plus客户成功模型——旅程、参与模式、成功计划和操作手册
- 让早期客户实现可衡量的出勤率成果，并将这些成功案例转化为推荐和案例研究
- 管理整个客户组合的续约健康状况和留存率
查看英文原文
ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.
Who we’re looking for:
ParentSquare is seeking a Manager, Customer Success – Attendance Plus to build the customer success practice for one of our newest products as it scales. Attendance Plus helps districts tackle chronic absenteeism, and the customers signing on now will define how the product is adopted across K-12.
This is a hands-on, player-coach role. You'll carry your own book of strategic Attendance Plus accounts while hiring and coaching a small team of Customer Success Managers — and you'll be building the playbook as you go rather than inheriting one. Expect to be in the accounts, on the escalations, and in the details of what districts actually need to move attendance numbers.
You'll partner closely with Sales, Education, Product, and Support, and serve as the internal voice of the Attendance Plus customer while the product matures.
This role will include:
- Carrying your own book of strategic Attendance Plus customers, with direct responsibility for their outcomes and renewals
- Hiring, coaching, and developing a growing team of CSMs into trusted advisors to district leadership
- Building the Attendance Plus customer success model from the ground up — journey, engagement model, success plans, and playbooks
- Getting early customers to measurable attendance outcomes, and turning those wins into references and case studies
- Owning renewal health and retention across the portfolio, with proactive intervention on at-risk accounts
- Partnering with Sales on expansion and cross-sell grounded in demonstrated value and adoption
- Serving as the voice of the Attendance Plus customer to Product, bringing back what districts need as the product evolves
- Establishing the account planning, reporting, and HubSpot hygiene the team will run on as the portfolio grows
Our ideal candidate will have the following:
- 5+ years in Customer Success/AM role; K12/EdTech/MTSS experience a strong plus
- 2+ years leading and developing a customer-facing team
- Comfort building process where none exists — new product, new market, or early-stage experience
- A track record of owning strategic, high-value relationships with executive stakeholders
- Demonstrated results driving adoption, retention, and expansion
- Strong coaching, communication, and cross-functional leadership skills, with a data-driven and highly organized approach
The perks of working for us are great!
You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 15 paid holidays, including your birthday!
As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to maintaining a drug-free workplace in compliance with applicable state laws.
The salary range for this role will be $75,000-$110,000 DOE.
Originally posted on Himalayas