客户教育经理
Customer Education Manager
关于 Event Temple
Event Temple 是一家位于加拿大不列颠哥伦比亚省温哥华的高增长科技公司。我们是全球领先的酒店销售和餐饮软件，连续六年被评为酒店科技奖第一名，我们正在迅速发展。
我们帮助让旅行和活动成为可能，节省时间并创造更多收入。在 Event Temple，我们相信帮助有优秀品格的人取得成功，并致力于打造销售和餐饮的未来，成为全球最受尊敬和最具创新性的酒店解决方案。
地点：候选人必须位于加拿大（支持远程办公）。
职位描述
我们正在寻找一名客户教育经理，负责客户如何学习 Event Temple。
你将全程负责客户的学件体验：了解客户需要学习什么，决定他们应该如何学习，构建教育内容，并衡量其效果。
目标很简单：帮助客户更快学习，实现自主，从 Event Temple 中获得更多价值。
你将负责 Event Temple 大学、课程、视频、知识库、学习路径、认证以及其他客户培训内容。
你将负责以下工作
- 负责并改进 Event Temple 大学。
- 构建课程、简洁的指导视频、指南、学习路径、认证和其他学习内容。
- 识别客户遇到的困难，并确定最佳教学方式。
- 将复杂的产品流程转化为简单有效的学习体验。
- 随着产品的发展，保持所有客户教育内容的准确性和时效性。
- 与产品、客户成功和客服团队合作，了解客户需求。
- 构建一个可扩展的教育计划，适用于数千名客户。
- 创建结构、模板和工作流程，以确保教育内容的一致性，并随着产品发展易于更新。
- 利用 AI 创建和扩展符合品牌调性的学习材料，满足客户需求。
- 创建简单的应用内指引和自动邮件提醒，在客户旅程的合适时机传递教育内容。
- 测量客户是否参与学习、是否掌握知识、是否获得认证以及是否变得更加自主。
- 使用数据和客户反馈持续改进该计划。
- 优先考虑影响最大的教育机会，并快速推进。
我们寻找的人选
- 具有大规模创建视频和数字培训的经验，包括课程、配套文档和其他学习内容。
- 有负责客户教育项目的经验，能够独立推动项目进展。
查看英文原文
About Event Temple
Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 6 years in a row and we’re growing rapidly.
We help make travel and events happen, save time and generate more revenue. At Event Temple we believe in helping people of great character thrive and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.
Location: The candidate must be based in Canada (remote friendly).
The Role
We’re looking for a Customer Education Manager to own how customers learn Event Temple.
You’ll own the customer learning experience end-to-end: understanding what customers need to learn, deciding how they should learn it, building the education, and measuring whether it works.
The goal is simple: help customers learn faster, become self-sufficient, and get more value from Event Temple.
You’ll own Event Temple University, courses, videos, the knowledge base, learning paths, certifications, and other customer training.
What You’ll Do
- Own and improve Event Temple University.
- Build courses, concise instructional videos, guides, learning paths, certifications, and other learning content.
- Identify where customers struggle and determine how best to teach them.
- Turn complex product workflows into simple, effective learning experiences.
- Keep all customer education accurate and up to date as the product evolves.
- Work with Product, Customer Success, and Support to understand customer needs.
- Build a scalable education program that works across thousands of customers.
- Create the structure, templates, and workflows needed to keep education consistent and easy to update as the product evolves.
- Use AI to create and scale on-brand learning materials that meet customer needs.
- Create simple in-app guidance and automated email reminders to deliver education content at the right moment in the customer journey.
- Measure whether customers are engaging, learning, becoming certified, and becoming more self-sufficient.
- Use data and customer feedback to continuously improve the program.
- Prioritize the highest-impact education opportunities and move quickly.
What We’re Looking For
- Proven experience creating videos and digital training at scale, along with courses, supporting documentation, and other learning content.
- Experience owning customer education, training, enablement, or a similar program.
- Strong understanding of how people learn software.
- Excellent ability to turn complex topics into clear, practical learning.
- Experience with an LMS, knowledge base, or learning platform.
- Proven ability to create a scalable education system, including structure, templates, and workflows.
- Demonstrated ability to use AI to create on-brand learning material that meets customers’ needs.
- Strong project management and organizational skills.
- Excellent writing and communication skills.
- Comfortable using data to measure and improve results.
- SaaS experience is a plus.
- Background in hotel sales and/or events is a plus.
How You’ll Be Successful
You’ll build a customer education program that:
- Teaches customers quickly.
- Helps them become self-sufficient.
- Keeps them learning as Event Temple evolves and proves it with data.
You’ll have significant ownership and autonomy. We’re looking for someone who can figure things out, focus on what will have the biggest impact, and execute quickly.
Benefits
- Friendly co-workers.
- Work From Home/Remote.
- Health and dental benefits.
- Casual dress code.
- Competitive compensation.
- Building a company and being a part of a success story
- The opportunity to have a meaningful impact on a growing product.
Salary range: $80,000–$100,000 CAD (the final range will be defined based on the experience and skills required for the position).
We do not offer relocation support for this position.
Originally posted on Himalayas