项目管理经理
Manager, Project Management
在Clario，隶属于Thermo Fisher Scientific，项目管理经理负责实施部门战略，监控项目进展，并带领项目管理专业团队实现部门和公司的目标。该职位提供运营领导力，推动客户满意度，促进流程卓越性，并在动态且快节奏的环境中支持高绩效团队的发展。成功候选人将跨职能协作，确保高效项目交付、运营有效性及持续改进，同时培养问责制、协作和客户导向的文化。
我们提供的福利
- 具有竞争力的薪资和年度绩效激励机会
- 全面的医疗保险覆盖
- 人寿和残疾保险计划
- 员工援助和福祉计划
- 职业发展和晋升机会
您将负责的工作
- 与部门领导合作，确保战略目标按照既定时间表有效实施和交付。
- 通过指导、职业规划和能力发展，带领、辅导和发展项目管理团队成员。
- 确保适当的入职、培训和文档流程完成并保持更新。
- 审查项目系统设置、流程和文档，确保符合质量标准和标准操作规程（SOP）。
- 定期召开团队会议，促进沟通、监控工作量并支持资源预测。
- 收集、监控、分析并报告团队绩效指标，以评估生产力、效率和运营有效性。
- 作为客户问题的主要升级点，与内部和外部利益相关者协作，推动及时解决。
- 领导项目管理团队成员的招聘、入职、培训和绩效管理活动。
- 促进跨部门协作，确保有效沟通、高效资源配置和成功合同执行。
- 制定并实施策略，提升客户服务并优化项目管理流程。
- 确保符合培训要求和文档标准。
- 支持SOP、部门培训计划和岗位描述的制定、审核和维护。
- 领导部门内
查看英文原文
At Clario, a part of Thermo Fisher Scientific, the Manager, Project Management is responsible for implementing departmental strategies, monitoring project progress, and leading a team of Project Management professionals to achieve departmental and corporate objectives. This role provides operational leadership, drives customer satisfaction, promotes process excellence, and supports the development of high-performing teams within a dynamic and fast-paced environment. The successful candidate will collaborate across functions to ensure efficient project delivery, operational effectiveness, and continuous improvement while fostering a culture of accountability, collaboration, and customer focus.
What We Offer
- Competitive salary and annual performance incentive opportunities
- Comprehensive medical insurance coverage
- Life and disability insurance programs
- Employee assistance and well-being programs
- Professional development and career growth opportunities
What You'll Be Doing
- Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines.
- Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development.
- Ensure appropriate onboarding, training, and documentation processes are completed and maintained.
- Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs).
- Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting.
- Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness.
- Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution.
- Lead hiring, onboarding, training, and performance management activities for Project Management team members.
- Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution.
- Develop and implement strategies to enhance customer service and streamline Project Management processes.
- Ensure compliance with training requirements and documentation standards.
- Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions.
- Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows.
- Participate in customer meetings and presentations alongside Business Development and Operations teams as required.
- Perform additional responsibilities and special projects to support organizational objectives.
What We Look For
- Bachelor's degree required; Master's degree preferred.
- Minimum of six years of experience in telecommunications, SaaS technologies, Clinical Trials, Healthcare IT, pharmaceuticals, or a related industry.
- Demonstrated Project Management experience within a high-volume, fast-paced environment.
- Six or more years of people leadership experience preferred, including direct management of teams of 15 or more employees.
- Proven ability to lead, develop, and scale high-performing teams.
- Knowledge of the pharmaceutical drug development process.
- Experience working within Software Development Life Cycle (SDLC) environments.
- Strong understanding of project management methodologies, operational processes, and customer service principles.
- Excellent organizational, interpersonal, communication, time management, and prioritization skills.
- Ability to build effective partnerships and collaborate across multiple functions and leadership levels.
- Strong analytical and problem-solving capabilities with a focus on continuous improvement.
- Proficiency with Microsoft Office applications.
- Willingness and ability to travel domestically and internationally, approximately 20% as business needs require.
- Commitment to quality, customer satisfaction, operational excellence, and team development.
At Clario, a part of Thermo Fisher Scientific, you'll have the opportunity to contribute to groundbreaking clinical research that helps bring innovative therapies to patients worldwide. Join a global team dedicated to scientific excellence, collaboration, and making a meaningful impact on human health.
EEO Statement
Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
Originally posted on Himalayas