销售专员，医生门户
Sales Specialist, Physician Portal
职位概述：
医生门户销售专员将负责日常监督和管理Virtuox医生门户，同时协助内部销售和外部销售团队完成相关任务。医生门户销售专员维护良好的公共关系，为所有用户账户提供客户服务和技术支持。
职责和要求：
- 作为Virtuox、医生和DME之间的客户联络人
- 处理门户注册请求——注册新机构和用户，为VTX医生门户提供访问权限
- 通过电话和电子邮件成为Virtuox客户和内部团队的联系人
- 审核、验证并处理通过门户提交的订单
- 处理、下单并跟踪寄存库存订单以完成交付
- 管理和维护机构的寄存库存水平
- 运行报告并分析机构统计数据，确保账户性能配置正确
- 为所有用户提供技术支持和故障排除指导
- 提供日常支持并监控性能，确保VTX医生门户平稳高效运行
- 按照管理层要求计算并报告每周/每月统计数据
- 与内部和外部合作伙伴合作，分析并识别增强功能、升级或解决方案的需求，以提高平台的整体支持能力
- 通过帮助台将应用程序问题上报给开发人员
- 参加团队会议
- 成为Virtuox平台的专家，深入理解HST和DME的参与情况
具体职位知识、技能和能力
该人员必须具备以下知识、技能和能力，并能够解释和展示其能够胜任该工作的核心职责，无论是否需要合理调整，或通过其他知识、技能和能力的组合来完成：
- 能够支持多个客户和项目
- 能够轻松地在多个平台和系统上同时工作
- 优秀的客户服务技能，同时具备倾听和理解客户需求的能力
- 建立并保持与同事的有效沟通和良好的工作关系
- 做出反映生产力和自我驱动力的知识决策
- 展现出高水平的主动性、努力和承诺，以确保任务和项目的完成
查看英文原文
JOB SUMMARY:
The Physician portal sales specialist will be responsible for daily oversight and management of the Virtuox Provider Portal, as well as assisting the Inside Sales and Outside Sales teams in related tasks. The Physician portal sales specialist maintains good public relations, provides customer service, and technical support to all user accounts.
DUTIES AND RESPONSIBILITIES:
- Act as a client liaison between Virtuox, Providers, and DMEs
- Processes Portal Registration requests – enrolling new Organizations and users, providing access to the VTX Provider Portal.
- Serves as a point of contact for Virtuox clients and internal teams via phone and email.
- Review, validate and process orders in Virtuox submitted via the Portal.
- Process, place and track consignment inventory orders for fulfillment.
- Manage and maintain consignment inventory levels for organizations.
- Run reports and analyze organizational statistics to ensure account performance is properly configured.
- Provides technical support and troubleshooting guidance to all users.
- Perform day-to-day support and monitor performance, ensuring that the VTX Provider Portal runs smoothly and efficiently.
- Calculates and reports weekly/monthly statistics as required by management.
- Work with internal and external partners to analyze and identify needs for enhancements, upgrades, or solutions to improve overall support of the platform.
- Escalate application problems to developers through Help Desk
- Participate in team meetings.
- Become an expert in Virtuox platform with a complex understanding of HST and DME involvement.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Ability to support multiple clients and projects.
- Ability to work across multiple platforms and systems simultaneously with ease.
- Excellent customer service skills complemented by an ability to listen to and interpret client requests.
- Establishes and maintains effective communication and good working relationship with co-workers.
- Makes decisions reflecting knowledge of productivity and self-motivation.
- Displays a high-level of initiative, effort, and commitment to ensure the completion of assignments and projects in a timely manner.
- Ability to troubleshoot technology issues.
- Strong verbal and written communication skills.
- Resourcefulness and problem-solving aptitude.
- Results driven. Steadfastly pushes self for results.
- Works under daily direction of the Sales Teams
- Completes training requirements defined by manager.
- Maintains regulatory requirements.
- Always Maintains patient confidentiality.
- Reports to work on time and as scheduled, completes work within designated time.
PHYSICAL DEMANDS
- Must be flexible in terms of working hours to meet the requirements of the position.
- Must be able to lift up to 35 pounds.
- Must be able to sit and/or stand for a minimum of 8 hours per day.
- Must be able to speak clearly on the telephone.
- Ability to sit at a desk and work on a computer as needed.
- Must be able to stand and exert well-paced mobility for up to 4 hours in length.
QUALIFICATION STANDARDS
Education:
High School Diploma or GED
Experience:
A minimum of 3 years of customer portal experience.
Exceptional organizational skills, attention to detail, and customer service skills.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Originally posted on Himalayas