本地化报价专员（LQS）
Localization Quoting Specialist (LQS)
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职位职责：
该职位的目的是评估每个项目的范围并完成项目报价，必要时与项目管理团队沟通，以确保客户的需求及时得到满足；并通过开发和使用语言工具及试点流程来支持项目完成过程。以下是非详尽的责任列表和本地化报价专员的职责范围
- 为客户提供报价并计算交付时间（行政管理）。
- 负责跟进报价以实现目标接受率。
- 监控客户满意度以及其服务使用量的增减情况。提供对客户满意度和服务完成情况的反馈。
- 发现新的销售机会，带来附加业务并保留现有客户。
- 与业务开发人员讨论并计划现有客户的销售策略。
- 向客户提供最佳项目管理建议，不仅涉及产品规格，还包括成本方面。
- 通过实施销售行动改进与现有客户的流程，减少行政任务，提高利润率。
- 负责达成以下关键绩效指标：报价金额、接受金额以及现有客户的项目单价。
- 以清晰、简洁且专业的形式向相关人员传达项目信息。
- 将具体的客户要求有效地传达给项目经理。
- 财务治理：负责在系统中创建项目时从客户处正确登记信息：法律实体（客户和 Welocalize）、采购订单（如需要）、计费时间表等。
- 教育背景：
- 必备：中等职业教育或更高学历，或大学学位
- 优选：硕士学位
- 经验：
- 2-4 年与本地化/翻译/项目管理相关的客户服务经验
- 技能与知识：
- 必备：流利的英语和中文
查看英文原文
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Job Responsibilities:
The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist
- Prepares quotes and calculates turnaround times for clients (administrative management).
- Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
- Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
- Detects new sales opportunities bringing add-on business and retaining existing accounts.
- Discusses and plans sales strategies for existing clients with the Business Developers.
- Advises the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.
- Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
- Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients.
- Communicating project information to necessary parties in a clear, concise and professional manner.
- Conveying specific client requests effectively to Project managers.
- Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule...
Education:
Essential: Middle or higher-level vocational training in administration or university degree Desirable: Master's degree
Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields
Skills & Knowledge:
Essential: Fluent in English
Desirable: Knowledge of other language Essential: Total Command of Microsoft Office
Desirable: Knowledge of MEMOQ, SDL and FineReader
Additional Job Details:
Originally posted on Himalayas