注入调度员
Infusion Scheduler
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### 职位名称：
Infusion Scheduler
### 部门：
Ambulatory Services | Dublin Infusion Clinic
注册协调员是产品、流程或服务线领域的专家（包括医生预约安排、手术室/入院、全服务调度；预登记和注册；保险验证，以及患者责任确定和沟通）。该职位负责向消费者（临床工作人员和患者）提供有关产品、服务和一般流程的准确、最新信息。安排回访预约和其他指定的预约。确保收集准确的预约、人口统计和保险信息，以支持临床和财务需求，包括保险或其他患者信息的变更。通过协调他们的请求并满足其需求，在一次交易中为医生和客户提供支持。解决常规和复杂客户问题，并知道如何引导客户解决具体问题。
与临床工作人员、医疗秘书和服务线内的工作人员保持定期沟通，以确保满足客户和部门员工的需求。始终保持良好的第一印象。
能够使用多种软件包，包括电子病历、调度和注册系统、ABN、资格验证、文档管理软件等。
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### Job Title:
Infusion Scheduler
### Department:
Ambulatory Services | Dublin Infusion Clinic
The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions.
Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.
Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.
**Minimum Education Required**
High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.
**Preferred**: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.
### Additional Information:
Preferred candidate will have prior experience with scheduling patients; strong attention to detail and ability to multi-task; experience working in EPIC.
### Location:
Remote Location
### Position Type:
Regular
### Scheduled Hours:
40
### **Shift:**
First Shift
_**Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.**_
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the [Candidate Home](https://osu.wd1.myworkdayjobs.com/en-US/OSUCareers/userHome) section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the [frequently asked questions](https://hr.osu.edu/careers/faq/).
The university is an equal opportunity employer, including veterans and disability.