COBRA 运营专员 I
COBRA Operations Specialist I
你在工作中将产生的影响
- 必须遵守安全政策
- 保持与COBRA和Direct Bill相关的功能领域的详细知识
- 作为内部资源，使用产品、文件和系统知识解决疑问并提供问题解决方案
- 作为内部部门的知识性联系人
- 通过案例管理与其他团队和雇主沟通，解决账户差异
- 负责解决案件并处理三级升级问题
- 创建、更新和维护成员计划和余额
- 创建、更新和维护雇主计划
- 处理传入文件并准确报告错误
- 在需要时促进同行培训
- 识别趋势以提升雇主、顾问、合作伙伴和第三方供应商的体验
- 确保内部部门、顾问、经纪人和雇主的请求得到及时解决
- 定期与直接主管进行一对一会议，进行职业发展和目标设定
- 与你的团队、其他部门和案例管理雇主沟通，确保良好的客户体验
- 为雇主、顾问和第三方供应商创造效率并改进流程
- 采用持续改进的工作方法
- 参与持续的学习、发展机会和知识分享
- 保持出勤和准时的标准
- 保持预期的质量和绩效指标
- 必须通过视频和电话参加团队会议和一对一会议
- 协助特殊项目
一般职责：
所有其他指派的任务
协助特殊项目
持续改进部门工作流程
根据HIPAA维护政策
你带来的经验
考虑的最低资格要求
首选资格
- 必须通过成功的背景调查
- 具备计算机操作能力
- 具备125条款、HIPAA和HITECH法规的经验
- 具备管理软件、计算机操作能力和10键键盘输入经验
基本薪资范围代表了该职位的预期低和高薪资范围。实际薪资将有所不同，并将基于多种因素，如您的资格、技能、能力和对该职位的熟练程度。基本薪资是WEX总薪酬包的一部分。大多数销售职位在适用条款下有资格获得佣金。
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How you’ll make an impact
- Must adhere to security policies
- Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
- Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
- Serve as a knowledgeable contact for internal departments
- Communicate with other teams and employers through case management to resolve account discrepancies
- Responsible for solving cases and resolving tier 3 escalations
- Create, update and maintain member plans and balances
- Create, update and maintain employer plans
- Process incoming files and accurately report errors
- Facilitate peer training when requested
- Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
- Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
- Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
- Work with your team, other departments and case management employer communication to ensure a positive customer experience
- Create efficiencies and improve processes for employers, consultants and third-party vendors
- Maintain a continuous improvement approach to work
- Participate in ongoing learning, development opportunities and sharing of knowledge
- Maintain attendance and punctuality standards
- Maintain expected quality and performance metrics
- Must participate in team meetings and one on ones via video and phone
- Assist with special projects
General Duties:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA
Experience you’ll bring
Minimum Required Qualifications for Consideration
Preferred Qualifications
- Must pass a successful background investigation
- Experience with computer proficiency
- Experience with Section 125, HIPAA and HITECH Regulations
- Experience with administrative software, computer proficiency and 10 key/keyboard
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $17.00 - $22.50Originally posted on Himalayas