客户支持代表
Customer Support Agent
IMPACT BRANDS 是健康与保健行业的重要推动者。从5人团队发展到350多名员工，并扩展为7个以上品牌的多元化家族（PureHealth Research、Nation Health MD、Pureance、Trumeta、PetMade、VitalPeak、Nature's Blast）。我们致力于改善全球人们的生活。
在 IMPACT BRANDS，我们推崇远程办公文化，重视开放思维、高能量和适应性等品质，这些是我们在动态环境中不可或缺的。我们重视每位团队成员的成长，无论他们身处何地，都提供从实习生到领导职位的发展机会。
IMPACT BRANDS 已经积极影响了全球300万人的生活。加入我们，成为一名远程客户支持专员，让我们一起影响数十亿人！
我们正在寻找一位有销售和留存背景的积极主动的客户支持专员。在此职位中，您将通过电话、聊天和电子邮件管理完整的客户生命周期，专注于通过咨询式服务建立忠诚度并推动增长。
我们的福利：
- 远程工作。我们是一个完全远程的组织，允许您在任何地点工作。
- 更多空闲时间。享受15天以上的假期，重新充电和放松。
- 网络补贴。为确保顺畅的沟通和远程工作的访问，我们将为您提供额外的高速网络预算。
- 健康与保健预算。我们重视您的健康——对健康的投入不仅被鼓励，而且得到积极支持。
- 生日礼物。用额外的休假来庆祝您的特殊日子。
- 团队精神。享受定期的团队建设活动和有趣的在线活动。
- 职业成长。优秀的表现会得到认可和奖励，根据您对我们的成功贡献，提供职业发展的机会。
- 志愿服务。把握每年2天带薪假期的机会，用于个人成长和社区影响。
- 正式合同。享受长期发展的稳定性和机会。
- 全球扁平化工作文化。从一开始就有机会影响公司，并促进跨地域的合作。
- 大量其他福利。
您的工作内容包括：
- 电话控制与解决：高效地引导客户互动，同时保持专业和富有同理心的语气。
- 留存：识别处于风险中的客户，并应用解决问题的策略以减少流失。
- 销售与升级销售：分析客户需求，进行推荐。
查看英文原文
IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.
At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.
IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote customer support agentand let’s impact billions together!
We are seeking a proactive Customer Support Agent with a background in sales and retention. In this role, you will manage the full customer lifecycle via phone, chat, and email, focusing on building loyalty and driving growth through consultative service.
Our Treats:
- Remote work.We are a fully remote organization, allowing you to work from any location.
- More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
- Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
- Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
- Birthday Gift. Celebrate your special day with additional time-off.
- Team spirit. Enjoy regular team-building activities and engaging online events.
- Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
- Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
- Permanent contract. Enjoy stability with long-term growth opportunities.
- Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
- A whole bunch of other benefits.
Bits of your job:
- Call Control & Resolution: Lead customer interactions efficiently while maintaining a professional, empathetic tone.
- Retention: Identify at-risk customers and apply problem-solving strategies to reduce churn.
- Sales & Upselling: Analyze customer needs to recommend relevant products and services, meeting team growth targets.
- Documentation: Document customer records to ensure a seamless experience.
- Conflict Resolution: Address complex service issues with a positive, solutions-oriented approach.
- And other tasks
Requirements
Key expectations:
- Experience: Proven track record in sales, retention, or a metrics-driven customer service environment. Previous cold-calling experience is required.
- Communication: Native-level English (written and verbal) with a strong professional phone presence.
- Technical Skills: Proficient in CRM software and standard office applications.
- Adaptability: Ability to multitask and navigate diverse customer personalities in a fast-paced setting.
- Industry Plus: Previous experience in the Medical or Healthcare sectors is highly preferred.
- Availability to work weekends.
Why You’ll Fit In
You are a strategist who thrives on hitting targets and helping people. You excel at active listening, prioritizing tasks under pressure, and contributing to a collaborative team environment.
Please note: Working hours for this position are overnight shifts based on US time zones.
Compensation:from $600 per month.
Originally posted on Himalayas