ServiceNow开发工程师
ServiceNow Developer
作为ServiceNow开发人员，你将在ServiceNow平台的管理、维护和优化中发挥关键作用，以支持组织的业务流程和IT服务管理策略。你将与跨职能团队紧密合作，实施最佳实践，维护系统完整性，并确保各业务单元之间的无缝集成。
在此职位上，你将负责配置、定制和排查ServiceNow平台的问题，确保其与业务目标一致，并符合行业标准。你的贡献将推动流程效率、数据准确性和组织内用户体验的提升。
- 职责：
- 管理和维护ServiceNow平台、ITSM、ITOM、SPM、CSM及其他可能的模块。
- 协助为ServiceNow服务目录（ITSM）的新空军组织进行上线。
- 开发和配置ServiceNow目录项、工作流、业务规则和UI策略。
- 创建和管理用户角色、访问控制和权限。
- 实现ServiceNow与其他第三方系统和业务应用的集成。
- 监控平台性能，识别问题，并应用必要的补丁或升级。
- 为终端用户和利益相关者提供技术支持、培训和文档。
- 与开发团队合作，实现新功能和改进。
- 通过实施数据管理政策和流程来维护数据完整性。
- 生成和分析报告，以提供平台使用和服务交付的洞察。
- 其他指派的任务。
- 资格要求
- 工作经验：3年以上
- 教育程度：学士学位（优先）
- 资质要求：至少拥有有效的机密级安全许可（或更高）
- 认证要求：CSA、CAD和Sec+
- 其他与工作相关的资格要求：见下文。
- 资格：
- 必须至少拥有有效的国防部机密级安全许可
- 必须拥有ServiceNow认证系统管理员（CSA）认证
- 必须拥有ServiceNow认证应用程序开发者（CAD）认证
- 必须拥有Comptia Security+或更高认证
- 具有ServiceNow管理员的实际经验，具备实际配置和定制能力
- 在工作流管理和创建方面有丰富经验
- 对IT服务管理（ITSM）和ITIL最佳实践有深刻理解
- 熟悉ServiceNow平台的架构和功能
查看英文原文
As a ServiceNow Developer, you will play a pivotal role in the management, maintenance, and optimization of the ServiceNow platform to support the organization's business processes and IT service management strategies. You will work closely with cross-functional teams to implement best practices, maintain system integrity, and ensure seamless integration across business units.
In this role, you will be responsible for configuring, customizing, and troubleshooting the ServiceNow platform, ensuring that it aligns with business objectives and complies with industry standards. Your contributions will drive process efficiency, data accuracy, and enhanced user experiences across the organization.
- Responsibilities:
- Administer and maintain the ServiceNow platform, ITSM, ITOM, SPM, CSM, and possible other modules.
- Assist on onboarding new Air Force organizations for the ServiceNow Service Catalog (ITSM).
- Develop and configure ServiceNow catalog items, workflows, business rules, and UI policies.
- Create and manage user roles, access controls, and permissions.
- Implement ServiceNow integrations with third-party systems and other business applications.
- Monitor platform performance, identify issues, and apply necessary patches or upgrades.
- Provide technical support, training, and documentation for end-users and stakeholders.
- Collaborate with development teams to implement new features and enhancements.
- Maintain data integrity by implementing data management policies and procedures.
- Generate and analyze reports to provide insights into platform usage and service delivery.
- Other duties as assigned.
- Qualifications
- Years of Experience:3+
- Education Level:Bachelor’s (desired)
- Clearance Requirements:at least an active secret clearance (or higher)
- Certification Requirements:CSA, CAD, and Sec+
- Any other work-related qualifications needed for the role:see below.
- Qualifications:
- Required to have, at a minimum, an active DoD Secret clearance
- Required to have ServiceNow Certified System Administrator (CSA) certification.
- Required to have ServiceNow Certified Application Developer (CAD) certification.
- Required to have Comptia Security+ or higher certification.
- Proven experience as a ServiceNow Administrator with hands-on configuration and customization expertise.
- Extensive experience in workflow management and creation.
- Strong understanding of IT Service Management (ITSM) and ITIL best practices.
- Experience with ServiceNow scripting languages (JavaScript, HTML, and AngularJS).
- Strong analytical and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Preferred Qualifications(a plus):
- Any ServiceNow Certified Implementation Specialist (CIS) certifications
- Experience with ServiceNow Discovery, CMDB, and Service Mapping.
- Knowledge of ServiceNow IT Operations Management (ITOM).
- Experience with cloud-based implementations.
- Familiarity with Agile/Scrum methodologies.
- Experience with data analysis and reporting tools (e.g., Power BI, Tableau).
- Background in enterprise-level ServiceNow implementation projects.
About Us
Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.
Equal Opportunity & Compliance Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.
We participate in E-Verify.
DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance
Originally posted on Himalayas