高级软件工程经理，ToastNow
Senior Software Engineering Manager, ToastNow
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
我们正在寻找一位经验丰富的工程经理加入 Toast Now - 这个将整个 Toast 平台的力量带给餐厅经理和操作人员的团队。我们的 ToastNow 应用评分高达 4.9 星。我们的目标是提供原生应用体验，使餐厅经营者能够实时管理业务，无论是在餐厅现场、后台办公室还是在家里的沙发上。
我们正在使用现代移动技术推出创新产品。我们的团队非常敏捷且高度以客户为中心。UX、PM 和软件工程师每天紧密合作，团队会直接从试点客户那里获得反馈。我们对客户满意度有很高的标准，并努力在快速迭代周期中交付高质量的功能。
这个团队的人才密度高，多样性强——人们以不同的方式推动影响和价值，我们正在寻找一位经验丰富的个人来领导这样一个高绩效的团队。
**日常职责**
- 推动业务成果的交付，包括规划、排期和执行
- 推动跨团队和跨组织的合作，实现可预测的结果和卓越的协作
- 与 PM 和 UX 密切合作，为团队的待办事项填充可操作且有价值的工作
- 确保软件的端到端质量和交付，包括监控和生产问题的负责
- 招聘和培养新团队成员
- 指导个人在职业和技术发展方面的成长
- 倡导使用 AI 工具和实践，加速开发，提高团队速度，并开创新的构建方式——树立成为 AI 首选工程组织的标准。
**你需要具备的条件**
- 有带领和指导成功团队以实现可预测业务结果的经验
- 有交付高质量 iOS 和/或 Android 体验的经验——包括应用内和原生栈的各个方面
- 有管理核心贡献和外部团队合作的经验
- 有在 GraphQL 和微服务等技术上交付产品的经验
- 不惧亲自参与或深入帮助团队达成目标——你鼓励高自主性和探索创意途径
- 有建立多元化团队并共同取胜的愿望
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
We are seeking a seasoned Engineering Manager for Toast Now - the team putting the power of the entire Toast platform into the pockets of restaurant managers and operators. Our ToastNow app has a rating of 4.9 stars. Our goal is to deliver native app experiences that empower restaurant operators to manage their business in real-time, whether from the restaurant floor, the back office, or their couch at home.
We're delivering an innovative new product on modern mobile technologies. Our teams are very agile and extremely customer-focused. UX, PM, and software engineers work hand-in-hand every day, and teams get feedback directly from pilot customers. We have high standards for customer satisfaction, and we strive to deliver high quality features in rapid iterative cycles.
The talent density on this team is high with low homogeneity - folks drive impact and value differently, and we’re looking for a seasoned individual to lead such a high performing team.
**A day in the life (Responsibilities)**
- Drive delivery of business outcomes, including planning, schedule, and execution
- Drive cross-team and cross-organization efforts with predictable results and excellent collaboration
- Collaborate closely with PM and UX to fill the teams’ backlog with actionable, valuable work
- Ensure end-to-end quality and delivery of software, including ownership of monitoring and production issues
- Hire and develop new team members
- Coach individuals in professional and technical development
- Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.
**What you'll need to thrive (Requirements)**
- Experience leading and mentoring successful teams to drive predictable business results
- Experience delivering a high quality iOS and/or Android experience - both inside the app and across the native stack
- Experience managing a mix of core contributions & away team engagements
- Experience delivering products on technologies such as GraphQL and microservices
- Not afraid to get hands-on or go deep to help the team reach its goals - and you encourage high agency and exploring creative outlets
- A desire to build diverse teams that win together and prioritize customer success
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy** We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$230,000—$368,000 USD
Zone B
$200,000—$320,000 USD
Zone C
$180,000—$288,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._