解决方案顾问
Solution Consultant
Everbridge 是一家全球 SaaS 公司，专注于关键通信和企业安全解决方案。我们的技术帮助组织在关键时刻和运营中断期间快速沟通、有效协调并保护人员安全。
作为解决方案顾问，你将成为大型客户的可信赖合作伙伴，帮助他们最大化 Everbridge 平台的价值。你将通过项目协调、技术咨询和客户成功，指导客户完成部署、采用、培训、持续优化和问题解决。
你还将作为客户在 Everbridge 内部的代言人，确保反馈传递给最能采取行动的团队。与客户、客户经理、运营、产品和工程团队紧密合作，你将帮助交付可靠、广泛采用并与业务需求一致的解决方案。
这是一个远程办公的职位，面向匈牙利任何地区的候选人。
你将负责：
- 在部署、方案采用和持续运营过程中主导客户参与，确保客户体验始终保持积极。
- 与每位客户建立并维护清晰的治理模式。
- 组织定期的利益相关者会议，记录决策和行动项，并向内部利益相关者提供月度账户更新。
- 定义客户成功标准，跟踪进展，并制定行动计划以确保项目和承诺按时完成。
- 创建并提供持续的产品教育和意识提升计划，包括对客户团队的培训课程。
- 解决客户问题，并与内部团队协作解决技术和操作挑战。
- 确保关键问题被准确记录、优先处理，并在需要时迅速升级。
- 在 Everbridge 内部担任客户代言人，与客户经理、产品管理和工程团队分享洞察和反馈。
- 发现提升采用率、加强关系并增加客户从平台获得价值的机会。
你将具备：
- 至少三年在面向客户的客服或咨询岗位的经验，例如专业服务、客户管理、项目管理或技术咨询。
- 强大的项目管理和组织能力。
- 能够管理多个优先事项，并在快节奏环境中保持高效。
- 对托管应用有基本了解，熟悉高
查看英文原文
Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. Our technology helps organizations communicate quickly, coordinate effectively, and protect their people during critical events and operational disruptions.
As a Solution Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.
You’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.
This is a remote, home-based role open to candidates anywhere in Hungary.
What you'll do:
- Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience.
- Establish and maintain a clear governance model with each client.
- Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.
- Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.
- Create and deliver ongoing product education and awareness programs, including training sessions for customer teams.
- Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.
- Ensure critical issues are accurately documented, prioritized, and escalated quickly when required.
- Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering.
- Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.
What you'll bring:
- At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.
- Strong project management and organizational skills.
- The ability to manage competing priorities and remain effective in a fast-paced environment.
- Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
- A proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges.
- Excellent verbal, written, and interpersonal communication skills.
- Strong critical-thinking, analytical, and problem-solving abilities.
- Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications.
- A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience.
Nice to have
- Consulting experience with emergency preparedness, crisis management, or business continuity practices.
- Experience working with government organizations or large enterprises.
- Experience delivering customer training or managing complex software implementations
If you’re energized by solving meaningful customer challenges, building trusted relationships, and helping organizations become more resilient, we’d love to hear from you.
Why Everbridge:
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
·Comprehensive healthcare coverage to ensure your well-being.
·Life & Total Permanent Disability Insurance to protect you and your loved ones.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Originally posted on Himalayas