账户经理 - 语音与人工智能技术
Account Manger - Speech & AI Technologies
关于Side
Side是一家全球视频游戏开发和服务提供商，为全球许多大型开发商和工作室提供技术和创意解决方案。自2009年成立以来，依托母公司在日本30多年的经验，Side已成长为一家全球性企业，在北美、欧洲、南美洲和亚洲十多个国家拥有15家以上的工作室。
我们领先的行业服务包括游戏开发、美术制作、音频制作、质量保障、本地化、本地化质量保障、玩家支持、社区管理以及数据集。我们正在寻找一位客户经理，负责语音和AI生态系统中的重要合作关系。该职位需要具备技术熟练度、合作伙伴管理能力、法律和商业意识。成功候选人将成为客户技术团队与内部交付团队之间的可靠接口，确保目标一致、解决方案清晰以及长期合作的稳定性。
这不是一个纯粹的销售岗位。它需要强大的技术可信度和以客户为中心的思维。
你将负责
- 作为语音和AI领域主要企业技术合作伙伴的主要关系负责人。
- 直接与客户利益相关方（包括产品、工程、机器学习、数据科学和语音团队）进行沟通。
- 将复杂的技术需求转化为清晰的内部交付计划和执行路线图。
- 确保客户期望与数据、工程和制作团队的操作能力之间保持一致。
- 在文本转语音（TTS）、自动语音识别（ASR）、转录流程、数据收集、标注和模型训练支持等领域具备专业能力。
- 在解决方案设计讨论中提供技术见解，包括关于模型准确性、约束条件、扩展性和评估方法的讨论。
- 保护并稳定现有收入来源，同时支持与客户技术路线图一致的负责任的扩展。
- 参与应标书（RFP/RFI）回复和商业讨论，了解范围、利润率和交付风险。
- 与交付、数据运营、工程和产品团队紧密合作，确保从规划到执行的无缝过渡。
- 早期识别风险，适当升级，并在所有利益相关者之间保持透明。
- 通过在复杂企业环境中表现出的响应能力、清晰度和专业性，建立长期信任。
要求
· 5年以上经验
查看英文原文
About Side
Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability.
This is not a pure sales role. It requires strong technical credibility and a customer-first mindset.
What You’ll Do
- Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain.
- Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.
- Translate complex technical requirements into clear internal delivery plans and execution roadmaps.
- Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams.
- Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support.
- Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies.
- Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap.
- Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk.
- Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution.
- Identify risks early, escalate appropriately, and maintain transparency across stakeholders.
- Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.
Requirements
· 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies.
- Experience working with large technology platforms or enterprise AI customers.
- Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines.
- Strong understanding of annotation workflows, dataset management, and model evaluation concepts.
- Comfort engaging directly with engineering, ML, and product stakeholders.
- Strong communication skills with the ability to bridge technical and operational teams.
- Commercial awareness and structured account management discipline within enterprise environments.
Benefits
- Competitive base salary
- Flexible working arrangements
- annual leave plus public holidays
- Private healthcare options
- Life assurance and income protection coverage
- Professional development support and learning opportunities
- International exposure across global teams and clients
- A collaborative, people-first culture within a growing global organization
Originally posted on Himalayas