专业服务顾问
Professional Services Consultant
公司简介：
Optitex（www.optitex.com）是面向时尚、服装、交通运输内饰和家具市场的集成2D/3D产品开发软件解决方案的全球领先提供商。拥有三十年的经验和全球超过30,000个安装实例，Optitex提供一系列全面的工具，帮助并加速产品开发过程，减少退货率，提高可持续性，并提升运营卓越性。
Optitex是FOG Software Group（www.fogsoftwaregroup.com）的子公司，而FOG Software Group是Constellation Software Inc.（www.csisoftware.com）的子公司。Constellation在多伦多证券交易所上市，是一家垂直市场软件公司的集团。自1995年成立以来，Constellation已完成超过800次收购，专注于加强这些业务并推动其增长——无论是通过有机措施如新举措和产品开发、日常业务，还是通过收购。按照Constellation独特的模式，FOG Software永久持有公司，这需要持续投资于我们的业务——产品、品牌和员工，并为战略决策制定长期视角。职位概述：
我们正在寻找一位位于拉丁美洲（LATAM）的客户服务顾问加入我们的全球客户成功团队。如果你对2D/3D CAD软件充满热情，了解汽车、家具或服装行业的纺织品设计，具备出色的人际交往能力，并兼具软技能和硬技能以掌握技术和管理客户关系，那么你的位置就在我们这里。
地点：拉丁美洲内的远程办公
加入我们，推动我们的增长和成功。立即申请，成为我们充满活力团队的关键成员！
主要职责与成功指标
- 协助售前活动，包括向中小型企业及企业客户进行演示
- 支持公司活动的组织，如网络研讨会、展会准备、市场推广等
- 支持售后活动，包括但不限于客户入职、技术及咨询服务，以及整体账户和关系管理
- 深入理解客户业务需求和目标
- 通过建立可信度并将Optitex产品与客户需求相匹配，战略性地挖掘现有客户的账户增长机会
- 确保产品和服务的质量
查看英文原文
The Company:
Optitex (www.optitex.com) is the leading global provider of integrated 2D/3D product development software solutions for the fashion, apparel, transportation interiors, and furniture markets. With three decades of experience and over 30,000 installations worldwide, Optitex delivers a comprehensive range of tools that assist and accelerate the product development process, reducing returns, enhancing sustainability, and boosting operational excellence.
Optitex is a portfolio company of FOG Software Group (www.fogsoftwaregroup.com), which is a subsidiary of Constellation Software Inc. (www.csisoftware.com). Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions. Role Overview:
We are looking for a Professional Services Consultant based in Latin America (LATAM) to join our global Customer Success team. If you have a passion for 2D/3D CAD software with an understanding of textile design in the Automotive, Furniture or Apparel industry, great interpersonal skills, have a hybrid of soft and hard skills to master technology and manage customer relationships - your place is with us.
Location: Remote within Latin America
Join us to drive our growth and success. Apply now to become a key player in our dynamic team!
Key Responsibilities & Success Metrics
- Assist with pre-sales activities including presentations to both small/medium and enterprise customers
- Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc.
- Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management
- Develop strong understanding of client’s business needs and goals
- Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs
- Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget
- Assists in preparing presentations, RFI's, and RFP's, etc.
- Communicate the progress of customer implementations to internal and external stakeholders
- Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards
- Actively seeks and tracks customer feedback on implementations and services
- Represent the voice of the customer in product, service, and workflow design
- Achieve and maintain a comprehensive understanding of the full line of software and services provided
- Help customers meet their goals by effectively utilizing our solutions and services to their full potential
Success Metrics:
- Assisting in Lead Generation: Collaborate with Sales on PreSales activity to achieve the Sales Target with highest quality demo that resonates with potential customers, focusing on clarity, relevance, and engagement.
- Delivering success in Services: Successfully focus on delivering valuable outcomes for the customer´s business objectives and building on recurring Sales, Annual Maintenance and Professional Services revenue with cross-selling and upselling.
- First-Rate Customer Satisfaction: Build strong customer relationships with effective and efficient customer service.
Qualifications:
- Minimum 3 to 5-year work experience in Automotive Trim design and development (or similar), with ample knowledge of pattern making and related processes
- Experience with 2D/3D pattern software (Gerber, Lectra, etc.)
- Experience with Adobe Illustrator/Photoshop for fashion and textile design
- Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) a bonus
- Excellent communicator and team player
- Ability to prioritize tasks and meet deadlines
- Good organizational skills detail oriented
- Fast learner encompassing a wide range of software
- Help Desk / Technical Support with great problem-solving skills
- Work remotely with possible travel required
- Portuguese and Spanish speaking required with English speaking an additional bonus.
Originally posted on Himalayas